Absolutely Beautiful!!!

Bought in February 2023, haven't used much but already the motor for the fire effect is making a weird noise and the thermostat for the heater auto shutoff is about 10 degrees off...make sure you open before taking it home or upon delivery, my first from the store was destroyed in the box. it's a nice piece of furniture but I expected no issues at this price.

This is a very nice piece of furniture. I've only had it a few days and everything works great. Wife always wanted an electric fireplace and she is extremely happy with it. Now the bad. As others have mentioned, shipping has been interesting. The first one arrived damaged. There was a big gouge on the top surface. Never even took it out of the box. Called Sam's and they had a replacement sent that same day. The second one arrived with a damaged box also but the unit itself had no damage. The shipping company has been a challenge to retrieve the first damaged unit but finally have a scheduled date for pickup. This whole process has taken almost a month but I finally got a good unit. Overall happy with it and Sam's quick replacement.

Fireplace lighting low.

Bought this online, because our in store clubs only had two and both had damage, I knew it was probably a 50% chance it would arrive with some damage to it, it did, we called Sams and said they would get back to us, they did get back and offered 10% off if we kept the fireplace, but when you pay $700 , I want my purchase undamaged, it’s been over a week , no refund and haven’t heard anything as to when they can get this thing out of our house, I it’s to heavy for me to load it up and take it to a

I bought this online on November 21, 2022. I was told that it would be delivered on December 1, 2022. When the delivery guys brought it in I asked if they could possibly wait until I open the box and they told be they were too busy. So when I opened the box the right side of the fireplace was smashed. I immediately started a chat with the Sam's personnel and I was told that this would all be resolved and they would send me out another fireplace and pick up the damaged one. I was told this would take place on December 19, 2022. I was also told that I would receive a 20% discount that would go back to my Sam's credit card (which they lied and that never happened). On December 13, 2022 I was called by the Sam's 800 # and was told that my fireplace had been delivered on December 09, 2022. I knew no one had called me to schedule a delivery plus I was working that day, so it was not delivered plus I am a small female and there is no way I could get that in my house by myself. Then I was told that the fireplace had been delivered to the wrong address (I live in Louisiana and they delivered it to someone in Florida). Then I was told that they would just refund the amount and I would just need to repurchase the fireplace (which I told them NO because I paid $499 for the fireplace and now it is $699. Then I was told that they would replace it again by TWO different employees of Sam's on the 800#. Nothing has been done and I want IS FOR THEM TO PICK UP THIS DAMAGED FIREPLACE AND REPLACE IT WITH AN UNDAMAGED ONE!!!!! So I am still waiting on them to make this right all the while I have a damaged fireplace sitting in my living room right here at Christmas. And this will be my first Christmas in my home that had to be rebuilt because Hurricane Laura destroyed my home down to dirt. All I want is for them to correct this error.

Love it, and the heat it puts out is so nice, warms the room quick.

This is a beautiful item and looks great in our living room. Good quality merchandise.

I’m enjoying this fireplace/table. Makes the living room very cozy.

The quality matches the price. Beautiful fireplace. Unbeatable delivery