Really well built with nice finish. Shipping box was a little beat up but the unit was so well packed it was no problem. Glad I had tractor with forks to get it in door. Heavy build over 200 lbs.

Absolutely Beautiful!!!

Unlike many reviews prior, I had fantastic delivery of this item. A call 40 minutes before arrival that he was on his way. I didn't pay extra to get it inside of my home, but the driver was kind and pushed the box right inside my front Door into my living room. I even had to sign for receipt of item. Delivery was 5 stars for me. The 4 star rating is due to some minor cosmetic damage to the wood. Not really sure if it damaged or they just missed staining in a few spots. The largest area is on the side, near the back (hidden by my wall). Not enough to return. All directions and extra items were included. Directions on the app were there as well. Overall I am very happy with this item and would purchase again.

Bought this online, because our in store clubs only had two and both had damage, I knew it was probably a 50% chance it would arrive with some damage to it, it did, we called Sams and said they would get back to us, they did get back and offered 10% off if we kept the fireplace, but when you pay $700 , I want my purchase undamaged, it’s been over a week , no refund and haven’t heard anything as to when they can get this thing out of our house, I it’s to heavy for me to load it up and take it to a

I love the looks of the stand but the flames aren’t like a roaring fire it’s mainly in the middle not all the way across, it could use a better insert for the price. Wish I would have shopped around looking at flames not beauty. I also didn’t get any instructions on Remote and fireplace comes on by its self and I’m pretty sure I have the timer off, but a little red light pops up. I need instructions.

Fireplace lighting low.

I love it!

I want to give this a 5 star rating; however the unit was delivered to us damaged with a crack on the bottom. The stand is very heavy and we cannot get it back to Sam's club to return and can't guarantee the replacement won't arrive damaged as well so we are just sucking it up I guess. I've included an image of the damage we are going to try to use wood filler and the included color stick to cover the damage up. I am suggesting you open the box when it is delivered and if you do not have a way to return a large/heavy item do not order this item.

FYI. Units heater WILL come on by its self after a power surge or power interruption. We have now come back to the house twice after a power outage to fine the heater is on. Please unplug your fireplace if you are leaving for an extended period of time

We just got this about two weeks ago. We love the way it looks and the quality is very nice. You even get different color flames, and it heats the room far better than I expected. Compared to similar items around town, the features and price are far better! My only complaint is that we had some trouble with the delivery company(Pilot). Also, in home setup was not offered, and this item was very heavy for a husband and wife to move.