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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 951-960 of 6,498 reviews
Feb 20, 2015
NYGirl0811
1 out of 5 stars review

bad reaction on my skin!

I was looking for a good face wash to use after sweaty workouts at the gym. I figured this product would be great to prevent me from oil buildup and break outs which tend to happen to my face after working out. The first day I used this wash (before bed), I noticed a tingling/ burning sensation on my face.I wrote it off thinking perhaps it was the tingling of the Sacilyc acid. BUT when i woke up I had red dry blotches in various spots on my face and eye lids! I washed my face again and immediately moisturized and my skin was left so sensitive and painful to the touch for the rest of the day. This is VERY disappointing since the face wash is practically unused but I don't think I can continue to use it. :(

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

We are very sorry to hear you're disappointed with our product, NYGirl0811. Your reaction is not typical of our product and we would like to learn more about what happened. Please call our Consumer Care Center at 1-800-582-4048. Our specialists are available Monday-Friday 8AM-8PM EST. We hope to hear from you.

May 15, 2018
Tree12
1 out of 5 stars review

Skin Rash and Swollen

I got this face wash and body wash thinking it would help my middle age break outs. Please be careful when you use this product especially on your young kids. I used the face wash one time. My face felt funny all day burning and tingling. My daughter asked if I had got into a fight because my eye was swollen. Once I examined my face more closely I noticed I also had a rash all over my face. When I woke up today my eye was still swollen with rash and very itchy. Please be very careful with using this product I think it is very strong. I will not be using more of this and I will not be trying the body wash I have as well. Im quite scared to give this away so I may be just throwing it in the trash. There goes my $.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer care

We appreciate you leaving your review! The experience you described is not a common reaction when using any of our products and we’d like to gather some additional information about your use, please contact us at: 1-800-582-4048 Monday-Friday 9AM-5:30PM EST. We hope to speak with you soon!

Oct 10, 2013
nicholeclare
1 out of 5 stars review

Burning?

So I started using this stuff last Sunday and it seemed fine! It made my skin feel fresh and nice! Acne started to fade the next day! I followed the directions, using it twice a day. But around last night after I put it on, my skin was itching and started to burn kinda! I didn't thin k much and put it on again this morning. Gah! My skin was burning nearly ALL day and I felt like my face was rubbed against concrete! When I looked in the mirror, I noticed my skin was getting bumpy! I noticed alot of reviews said the same thing, so how is it 'Number 1"? Please, Neutrogena, help us out! My skin is still burning and its been over twelve hours! Not using it again! I just need a wash to actually work. My face needs to cool down.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Sep 25, 2011
Anonymous
5 out of 5 stars review

Great!

This product is amazing! Ive been using this for a while and it kept my skin so clean and perfect. Not 1 breakout came while using this. it was amazing! I did the stupid thing and switched to clean and clear to try it out. HORRIBLE! it made me break out like crazy. i am defently switching back to this! this was the best product ever!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Mar 23, 2025
blufoxfire_6745
5 out of 5 stars review

Best Oil and Dirt Destroyer!

I really like Nutagenas Oil Free Acne Face Wash it has a nice smell and it’s great at getting rid of dirt and oils. It can be a bit drying though so I recommend using a good moisturizer afterward, if you have active acne or are easily prone to breakouts I suggest using a non comedogenic moisturizer, basically one that won’t clog your pores and is easily absorbed.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Mar 1, 2024
haleya95_9487
3 out of 5 stars review

Basic cleanser

I tried Neutrogena’s Oil-Free Acne Wash, and it’s okay. It does a decent job of cleansing my skin and keeping breakouts at bay. The formula feels refreshing, and it doesn’t leave my skin feeling too dry or tight. However, I didn’t notice a significant improvement in my acne after using it for a while. It’s not a miracle product, but it’s a solid option if you’re looking for a basic acne cleanser.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Aug 13, 2014
CJewel
1 out of 5 stars review

Burned my skin!

I got this product thinking it would help my oily skin, and if did for the first few days, i only used it once a day to let my skin get used to it, and i woke up this morning with my skin actually being burned! this is the only thing i can tie it with, especially after reading other reviews online. no lotion is helping the pain. I'm really sad that ill have to throw away a nearly full bottle.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thank you for your feedback, CJewel. We are so sorry to hear that you had this experience while using our product. This is not something that is typical. We would like to speak with you to learn more about what happened. Please call our Consumer Care Center at 1-800-582-4048. Our specialists are available Monday through Friday 8am to 8pm EDT. We look forward to your call.

Aug 27, 2024
ashj27
5 out of 5 stars review

HG for blackheads

The consistency of the wash is a lightweight gel that lathers easily, making it simple to apply and rinse off. Despite being a powerful cleanser, it’s gentle enough to use daily without causing excessive dryness or irritation, though those with sensitive skin might need to use it sparingly or follow up with a good moisturizer.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Aug 22, 2011
yeahbuddyxo
4 out of 5 stars review

Skin is so soft and I feel GREAT!

I think that this product works very well! You have to keep a routine. I only had 3 pimples on my face and used this and they were gone! hard to get fade away though. I stopped using this for 2 days and broke out a little so be careful! otherwise great product! (: thanks neutrogena!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Aug 30, 2018
amysreview
3 out of 5 stars review

Solved one problem, caused another

This is a hard product to review.. I noticed all summer my skin has been breaking out in acne for the first time ever. When googling for inexpensive solutions, this was recommended. I bought it from my local drugstore and within literally three days of using it, my acne was completely gone! So that's where the good part of my review comes from. I also stopped using it after then, I'll explain why, and the acne never came back. So after using it for three days, my skin just starts PEELING. Like it's completely dry and white flakey. In my opinion, it's better than having visible red acne and oily skin but still unfortunate.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thanks for sharing your feedback with us! We'd like to learn a little bit more about what happened since we wouldn't expect our products to make your skin worse. Please call us at 800-582-4048; we're available Monday through Friday 9AM - 5:30PM ET. Hope to hear from you soon!