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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 911-920 of 6,499 reviews
Apr 6, 2025
dollf1_8297
5 out of 5 stars review

Clean and Refresh Skin

I am loving the New Formula of Neutrogena Oil-Free Acne Wash! It’s mild, gentle on skin. It’sFragrance Free. The signature bottle pump packaging has generous amount of cleanser. This cleanser is my all time favourite especially during summer sweaty days- it refresh and cleanse instantly!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Sep 6, 2019
Itsjustme
1 out of 5 stars review

Would not recommend!!!! Please read all reviews!

I bought this product 4 days ago and I used it one time. Seeing that it is #1 recommended I decided to try it to clear my face up. WORST MISTAKE EVER. The next day I noticed that my face was getting really dry and itchy. I had the worst reaction to this product and it make my face super red, dry, and flakey. I stopped using it right away and four days later my face is still super red and dry. The feeling is like having a face mask on that has hardened, but you can’t take it off. I wish I read the reviews before buying this product because I would have for sure not bought this face wash. If you are really considering it talk to a dermatologist first because this should be the last product recommended to use.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear about this! We'd like to learn more about this. Give us a call at ​1-800-582-4048. We're available M-F 9am-5:30pm ET. We look forward to hearing from you!

Jun 3, 2022
germayonem
5 out of 5 stars review

The best Acne Wash

Neutrogena Oil-Free Acne Wash is the #1 dermatologist-recommended acne-fighting facial cleanser. This daily acne face wash contains salicylic acid and is formulated to gently deep-clean pores for clearer skin and even helps treat acne before it breaks out.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Feb 20, 2015
Disappointed Doll
1 out of 5 stars review

Won't over-dry or irritate? WRONG!

I would not recommend this product to anyone. I changed out my face wash for this one and after a couple of days using this I've experienced overly dry skin around my face and neck as well as itching, and a terrible rash! Definitely steer clear of this product.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hello and thank you for taking the time to review one of our Neutrogena® products. We're so sorry to hear about the experience you had, that is not typical of our products and we'd like to learn more. Please call our Consumer Care Center at 1-800-582-4048 between the hours of 8am-8pm EST Mon-Fri. We look forward to hearing from you.

Mar 27, 2012
Brandie-98
2 out of 5 stars review

Overdried skin

This product left my face a total chaos. I read the reviews on it and saw the dry skin warnings. I knew my skin was oily so I thought eh no problem, the product won't dry my skin. I went out and bought the product, I also bought the fast working cleansing wipes. I was so excited that I rushed back home. I applied the product and the wipes, and felt clean. The sensation lasted for 10 minutes. Afterwards, I felt as if I couldn't move the muscles in my face. I thought that this was because the product was working. In the morning, the same thing happened. Except this time, I felt irritation in the corners of my mouth. I found this weird but ignored it. 5 days passed and the same thing was happening, I couldn't move my face and my skin was getting more and more irritated as the days passed. I noticed that when I touched my face, there was no oil but my skin was raspy. That night, I looked in the mirror and saw that my skin was peeling. I was so shocked and surprised! I had never had dryness problems in my face. I felt horrible and my self esteem went down by a lot. It was so embarrassing. I started to put moisturizer on hoping it would help, it didn't feel irritated but the dryness was there. I decided to quit using the wipes. This helped a tad, but the problem wasn't gone. I started putting Eucerin in the most affected areas. Things were starting to get better, and I still washed my face with the wash. Just tonight, I looked clearly into the mirror and saw that almost 3/4 of my face had peeling skin. I immediately stopped using the product. I am very dissapointed as I had heard many great things about this product, but one thing is for sure... I am NEVER using this product again. Waste of money, don't use it unless you have SEVERELY oily skin. I wish I could get my money back.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Oct 5, 2022
jennifert203
5 out of 5 stars review

This is my go to in the shower face wash.

I really love this face wash even at the age of 44 I use it and my face dies not break out anymore. I love the pump style jar it comes in and my face feels so clean and fresh after using it. This is me right after my shower before I apply my moisturizer.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Oct 26, 2024
406love208
5 out of 5 stars review

Great for acne

I use several different Neutrogena products. This face wash does wonders for hormonal Acne and minor breakouts. It's great quality, affordable and long lasting. A little bit goes a long way. It's strong enough to alleviate your Acne but still pretty gentle.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Sep 17, 2020
lyla
1 out of 5 stars review

gave me a rash

I bought this 3 days ago and after 2 days my face was terribly dry, and by the third morning I woke up and my face especially around my mouth felt like sand paper, I have never had a problem with other neutrogena face washes. Later that day I got a rash from it around my eyes, I think I had an allergic reaction to this stuff, which I guess could be my fault.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're very sorry to hear this and would like to hear this and would like to look into what happened in more detail. When you can, please give us a call at 1-800-582-4048 Mon-Fri between 9 AM and 5:30 PM ET. We hope to hear from you soon.

Feb 18, 2013
Jon123456789
1 out of 5 stars review

Nightmare

Started to use this product noting that it had said all of these remarkable things on the back. Also noting that it is a "gentle" wash. At first my face was feeling tight and left a shiny texture on my skin. A week later my skin was inflammed felt like wind burn, looked red, had puffyness around my mouth, red bumps & small white heads everywhere I had applied the acne wash.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Apr 21, 2023
nancyj88
3 out of 5 stars review

Good in a pinch

I feel like this is actually a good product when you just need something that’s effective. But I have sensitive skin and probably would not use it long-term. I like the smell and the color and that it has a nice pump bottle. I’m exploring other cleansers, but I always know I can fall back on this one.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Service

We're sorry to hear you're not able to use this long-term with your sensitive skin. Our team would love to chat more about your experience. Please give us a call at 1-800-582-4048 when you have a moment. We are available M-F from 9am-5:30pm ET. Thanks!