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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 821-830 of 6,499 reviews
Dec 10, 2023
alyssaa253
5 out of 5 stars review

Doesn’t work for all skin types

Has a good price , works for oily to combo skin , can get from just about any store , I would recommend this face wash because it is budget friendly it contains salicylic acid in it which is great for fighting acne and it has a good clean smell to it

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Nov 24, 2014
poriruaboi
1 out of 5 stars review

Painful

Never really had acne problems in my life until recently. So a mate referred me onto this product. I've only used this product twice and it did settle the acne right down but the side effects that came with it was not worth it. My face is now burnt red, feels like its on fire and my skin is flaky. These side effects have siverly interfered with both my jobs. I am the face of an Event's Arena Centre and also a DVD presenter for Group Fitness Aerobic Classes. Is there anything that could clear this up immediately??? :(

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We are so sorry that you had this experience with our product. This is not typical of our face wash and we want to learn more about what happened. Please call us at 1-800-582-4048, we're open Monday through Friday, 8 AM-8 PM EST. The care specialist that you speak with will be happy to help you.

Oct 27, 2020
Anonymous
1 out of 5 stars review

TAKE THIS OFF THE MARKET

I bought this just a few days ago in hopes that it will be a great addition to my skin care routine to help ease my acne, but this has caused my skin to look worse than it has been looking ever since I started to really clean my skin. My skin has been looking better than ever UNTIL I started to use this product. I have a rash and possible chemical burns considering how PAINFUL my face feels. I am so scared that it will get worse. I urge Neutrogena to look into all of these reviews saying we got burns and think about fixing or simply removing this product from shelves. I am so angry that my face hurts THIS bad from a product and I wish I could get my money back.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're SO sorry to hear this caused a reaction. We never expect this to happen so we'd like to chat more with you. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!

Dec 9, 2022
vananhn2
5 out of 5 stars review

Great for acne-prone skin

I started to use Neutrogena when I was in my teenage years (I’m 25 now) and I have an oily combination skin so I was looking for a product that can reduce oil but also prevent breakouts. And Neutrogena Acne Wash definitely does the job. Highly recommend!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Sep 4, 2018
sassysal
1 out of 5 stars review

Red bumps on my skin

I got this wash because i’ve heard good things about the company but never ever in my life have i experiences he results this wash gave me. I started using it and it has been only three days and my skin is super itchy and has red bumps when i feel my skin it feels very dry. I stopped using it as next week I have an big event and last thing I want is bad skin. Now i don’t know why this product has done this to the skin, i have used neutrogena products before and it was fine but for some reason this didn’t work out. Also on the bottle it says the wash it was normal to comboindation skin and I am that skin type but cleaner didn’t work for me. Very disappointed.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Service

We would never expect this and we want to learn more about your experience and learn what we can do to help in time for your big event next week. Please give us a call at 1-800-582-4048 Mon-Fri, 9am-530pm ET. We hope to hear from you soon!

May 28, 2018
Anonymous
5 out of 5 stars review

The ONLY facewash I can use

I've used this product for close to a decade (it helped clear my mild acne in high school and has kept my face clear since) and it's the only facewash I've used that doesn't make me break out. I'm not sure what happened with all of the reviewers stating how harsh it is, I have insanely sensitive skin (warm water sometimes gives me hives) and this has never bothered me. I always moisturize after washing with this and have never had any dryness, burning or discomfort. Love it!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer care

We are happy to hear how well our Acne Wash has worked for you and greatly appreciate your feedback! Have the best day!

May 30, 2016
angel
1 out of 5 stars review

my skin is worst than before

i have a oily skin and few pimples too so i decided to use this product as it written oil-free and acne treatment. I just used this product twice and my skin has became so rough and drier and its painful too.i keep applying moisture but still it feels so burning.it did not work on my skin .May b it works for others.................

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

We appreciate you reaching out to us, angel. It surprised us to hear about your experience with our acne cleanser and would like to learn more. Please call us at 1-800-582-4048 between 9AM to 7PM EST Monday-Friday so we can follow up with you. Thank you! We look forward to your call.

Sep 1, 2023
sindyl
5 out of 5 stars review

Loves

Omg I love this product... my face was breaking out all the time but not anymore the only time my face breaks out now is when my monthly is about to come, which is natural.. but after that when I use the oil free acne wash: they r all gone!! Im telling u people, it really really really works!! It's great! I was going to stop using it after the first 3 days I started.... Because every time when I washed my face with it, it felt uncomfortable..my face would feel smooth but rough & dry at the same time, so I wanted to give up.. but my mom encouraged me... She was like, no don't stop keep using it, it'll come around great results don't come that quick u have to keep washing ur face with it for at least 2 weeks and then see what will happen. and I listened to her, good thing I did!!! My face is sooo much better now ... it's smooth/ beautiful acne-free... I don't regret buying this I need to get more now, no more using soap in my face!!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
May 14, 2023
matheaug
3 out of 5 stars review

Fairly good product. Doesnt work well with my skin

The product honestly didnt work well for preventing acne for me (but i have yet to find a product that does!) I tend to have a really oily face, and it did well at makeing my skin feel clean. After being applied there is a slight tingle on your skin and your skin may feel kind of tight afterwards. It hurts extremely bad if you get it in your eyes though so be careful!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from sm

We would like to learn more about your experience. Please feel free to call us Monday - Friday 9:00 am-5:30 pm at 1-800-582-4048. We hope you continue to have a nice day!

Aug 23, 2022
leslieke468
5 out of 5 stars review

Did more than I thought

I used this product to keep my skin clear. It seem to work very well as I had almost no breakouts. It was also suggested that I put a dot of it on my skin where it felt like a zit was going to come through. To my amazement, this totally worked! Since then I have used it on a few other spots and it has continued to keep the acne from coming and breaking through the skin and it dissolves completely. I think this would be a great product for anyone who has acne issues that are not severe

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361