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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 781-790 of 6,498 reviews
Aug 10, 2020
LabTech2020
1 out of 5 stars review

Ruined my skin

I bought this yesterday to help with the dressed Mask-ne (I wear a mask all day at work and started to get the odd pimple in the chin area). I used it once last night and noticed after about an hour that my skin around my nose and mouth/chin was physically sore to the touch and bright red. I woke up this morning with what seems like Hundreds of tiny pimples and my skin is itchy and raw! I wish I never tried this and stuck with the odd breakout from the mask.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from CS

We're sorry to hear about your experience and would like a chance to learn more. Please call us at 800-582-4048 M-F 9 am-5:30 pm ET. Thank you.

May 30, 2014
Denizlovel
1 out of 5 stars review

So bad product, five days with problems

I use this product as it says in the instructions, 2 times a day, one in the morning and before bed only for washing. After three days I woke up with the skin around my dry mouth and numb, I went to look in the mirror and had many white bumps on the whole area,I stopped to use that product and start to cleaned my face just with soap and I used nails to remove them because they are five days since then and yet I wake up with white bumps, itching and very dry face.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi Denizlovel, thanks for your review. We're so sorry that you had this experience with our product. This is not something that we would expect. We'd like to learn more about what happened. Please call our Consumer Care Center at 1-800-582-4048. We are available Monday through Friday 8am to 8pm EDT. We look forward to speaking with you.

Mar 10, 2020
Karina89
1 out of 5 stars review

Never again!

My first time buying anything Neutrogena and my skin is horrible since I used it this product. My skin is red. It burns and itches. I broke out with small little bumps all over my face. Im frustrated how my skin is right now. Never again will I buy anything Neutrogena.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're disappointed to hear that our Oil-Free Acne Wash isn't working for you and we' like to learn more. When you have a chance, please give us a call at 1-800-582-4048. We're available Monday-Friday from 9AM-5:30PM ET. Be sure to share your e-mail address with one of our skin care experts. Hope to hear from you soon!

Aug 14, 2013
haalleyy46
1 out of 5 stars review

worked then stopped

When I first used this product, my skin felt so soft and a couple of my big, cystic pimples went away within a week. But as I continued to use this product I noticed that my cheeks and nose were starting to break out really bad and that has never happened before. Such a waste of money.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Nov 16, 2023
vannhid
5 out of 5 stars review

Good for treating body acne

I have body acne and this acne wash has helped me a lot in dealing with my skin problem at such an affordable price. To me, it almost fragrance-free. The product packaging is a pumping bottle, which makes it easy to get your product while keeping everything neat.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jun 25, 2014
liabean3
1 out of 5 stars review

My skin is dry and looks uneven

My skin had some acne which comes around every summer, so I used this face wash to get rid of it. The worse decision I made! I read the reviews prior to buying it and despite reading about the drying out I thought my skin would be different. It was not! All that happened was that now instead of having just acne, my skin is dry and is losing its glow. I have gorgeous brown skin and now it looks uneven and dry. Do not buy this product until they take all those drying agents out!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thank you for your feedback, liabean3. This is not something that is typical of our products and we are so sorry to hear that this happened. We would like to speak with you directly over the phone to learn more about what happened. Please call our Consumer Care Center at 1-800-582-4048. We are available Monday through Friday 8am to 8pm EDT. We look forward to hearing from you.

Mar 2, 2020
Eveni143
1 out of 5 stars review

My skin is worse

I bought this 2 weeks ago and instead of helping improve my skin it made it worse by getting A LOT of tiny white on my jawline and neck. First time using Neutrogena and I wanted to love it so bad but it made my skin dry, itchy, and made me break out.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear that you broke out when using our acne wash. We'd like to hear more about this. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We look forward to chatting with you!

Mar 14, 2018
Mrearick13
1 out of 5 stars review

Dried and Burned Skin

I only used the product once and it instantly dried out my skin. The next day my skin began to burn and blister. It was hard for me to laugh or smile because of how dry and tight my skin was. It has been about a week and, although the redness and burning has gone away, my face is still incredibly dry and flaking.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Company Services

We're sorry to hear this and want to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-5:30PM ET. We hope to hear from you soon.

Jan 14, 2014
rbitt9311
4 out of 5 stars review

Cleared up Acne!

I started using Neutrogena Oil-Free Acne Wash about a week ago, along with Rapid Clear Acne Eliminating Spot Gel and within 2 days I could tell a huge difference! I would have been willing to leave the house without make-up, which is a big deal to me! These products together cleared my acne up quickly. The only reason I would not give this product 5 stars is because it dried out my face to an almost painful point. I went on day 3 and bought Neutrogena Oil-Free Moisturizer for Sensitive Skin and that helped alot. I have never considered myself to have sensitive skin, but the face wash and spot treatment made it sensitive to everything. I would recommend to anyone wanting to buy these products that they get a moisturizer, too.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jan 19, 2024
sabrines3
4 out of 5 stars review

Overall, this product is very effective and affordable!

I really like this cleanser from Neutrogena! It’s very effective for whenever I have pimples, blackheads, etc. Not to mention the price is very affordable and you could get it at most drugstores. It’s ingredients are perfect for sensitive skin, as it contains aloe. It has a very fresh, clean scent!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361