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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
4.2 out of 5 stars
stars
6,707 ratings6,507 reviews
  1. 5 stars58% (3,865)
  2. 4 stars20% (1,345)
  3. 3 stars11% (719)
  4. 2 stars4% (253)
  5. 1 star8% (525)

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Showing 681-690 of 6,507 reviews
Jul 8, 2022
Reviewer name: NeutrogenaIsUsuallyGood
1 out of 5 stars
1 out of 5 stars review

It burns my skin

I have only used this product twice and the results are troubling. My skin feels tight and rubbery. I can't stop itching my face and it feels like I'm having an allergic reaction. Additionally, my eyes have bags now that appeared overnight after using this product despite no change in my sleep schedule or diet. Please don't use this product, I'm in so much pain hoping my skin will go back to normal.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from CCC

Oh no! This isn't what we would expect to happen. Could you please give us a call Monday-Friday 9am-5:30pm EST at 1-800-582-4048? We would like to learn more about this!

May 1, 2023
Reviewer name: sahomis
4 out of 5 stars
4 out of 5 stars review

good cleanser

There's not much to say about this, its a good reliable cleanser for those with acne. I wouldnt use this consistently, more like every few days or so, just because my skin is a little sensitive and this can make it feel stripped. but its a good cleanser to have when u need it

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're sorry to hear our product is causing sensitivity. We'd like the opportunity to learn more about your experience, as we don't expect this from our facial wash. When you have a moment to talk, please give us a call at 1-800-582-4048 to speak with a member of our team. We look forward to hearing from you!

Sep 11, 2023
Reviewer name: bunirabbit
3 out of 5 stars
3 out of 5 stars review

Eh, decent face wash.

This was one of the lesser face washes I've tried. In all honesty, it made me breakout more than get rid of acne, which kinda sucked in the long run. But, they seem pretty nice for sensitive skin, and they worked well for my sister, so it may just be a me thing. I do recommend getting more expensive brands than just this stuff, though.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hello! We're so sorry to hear that our face wash didn't work well for you. We would really like to learn more about that. Please give us a call at 1-888-663-8876. We'll be here Monday through Friday; 9am to 5:30pm EST. We hope to hear from you soon!

Sep 27, 2013
Reviewer name: joofish
4 out of 5 stars
4 out of 5 stars review

Love it

Wow, I have been buying expensive cleansers for acne and this one actually works even better. The only downfall is that it can be a little drying, but for me it took about 1 month of use until I noticed. Also bear in mind that I use a salicylic toner and spot treat with benzoyl peroxide. My skin is pretty oily and needs a stronger regimen. If you have young skin like in your teens just use once a day, make sure you spend about 1 full minute cleansing. Studies suggest most people only cleanse for 10 seconds...then rinse rinse rinse! I worry that some people with the reactions might not be rinsing enough and that with dry you out and irritate!! Anywho, I love this cleanser, A++++++++

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Dec 29, 2013
Reviewer name: Anonymos
1 out of 5 stars
1 out of 5 stars review

Ow

I got a mini bottle of this for Christmas in my stocking. I've used it day and night for a couple of days and the skin on my cheeks by my nose and eyes feels like it is on fire every time I try to put something on it (ex. moisturizer, makeup, concealer, different face wash, etc.). The skin there is also really red and I can't get my makeup to cover it up. My mom thought I had been crying because my face was so red there! I'm guessing it is from the salicylic acid that is in the wash, but I'm not sure.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Apr 18, 2024
Reviewer name: simraank
5 out of 5 stars
5 out of 5 stars review

"Neutrogena Oil-Free Acne Face Wash: A five-star must-have for clear, refreshed skin!"

"Neutrogena Oil-Free Acne Face Wash deserves every star! It's been a game-changer for my skin. Not only does it effectively combat acne, but it also leaves my skin feeling refreshed and clean without any oily residue. I love how gentle it is, yet powerful enough to tackle breakouts. My complexion has never looked better since incorporating this product into my skincare routine. Highly recommend to anyone battling acne!"

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jul 31, 2019
Reviewer name: nicole3546
1 out of 5 stars
1 out of 5 stars review

My skin is dried out.

I bought this product a few days ago, the first two or three days were fine. My skin felt amazing and well cleansed. After the third or fourth day, my skin became very dry around my mouth area (under nose and chin). I began having tiny whiteheads around my mouth area as well. I’ve moisturized twice and my mouth area is still very dry. Not to mention, my whole face is dry as well but my mouth area is the worst. I have oily skin so I thought this product would be perfect for me. I do not recommend this product at all. This product has made my skin worse.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

When you have a chance, we'd like to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday through Friday 9 AM - 5:30 PM ET. We look forward to hearing from you!

Jun 4, 2022
Reviewer name: Kite682
1 out of 5 stars
1 out of 5 stars review

Terrible and harmful face wash

This is hands down the worst cleanser I've ever used. I used it only twice and was left with chemical burns. TWICE. This is especially disappointing because this is marketed towards people who also ready have issues with their skin, and this just adds to the list of skin concerns and pain. Totally unsatisfied and will be steering clear of Neutrogena from now on.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear this happened! Give us a call at 1-800-582-4048 M-F 9AM-5:30PM ET so we can chat more. We hope to hear from you soon!

May 14, 2020
Reviewer name: Justin234
3 out of 5 stars
3 out of 5 stars review

My skin is soft, but it dries my skin out.

I bought this last week and right away I saw results my skin was really soft and after about 4 days of using it my skin started to feel like it was stretching so I just used a moisturizer, but then my skin started peeling. My acne is still gone and I like the product so I just decided to use it less. Would not recommend to someone with extremely sensitive and dry skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're sorry to hear this cleanser dried your skin out, but we appreciate you letting us know! When you have some time to talk, please call us at 1-800-582-4048 so we can learn more. We're here to help from 9 AM to 5:30 PM ET, Monday through Friday. Talk to you soon!

Aug 20, 2023
Reviewer name: wilted_rose_art
3 out of 5 stars
3 out of 5 stars review

Cleans skin but made me breakout more

I used to think I had oily skin but since using products like this I found my face needs more moisture to get rid of my pimples not a product like this. It cleans rhe face well and got rid of small bumps at first over time, however, my face got more sensitive and since it got agitated easier broke out even more.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from CCC

Hi there, thank you for reaching out. We're so sorry to hear about your experience. So we can learn more about it, please call us at 1-800-582-4048 Monday - Friday 9:00 am-5:30 pm EST. We look forward to hearing from you soon.