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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
4.2 out of 5 stars
stars
6,707 ratings6,507 reviews
  1. 5 stars58% (3,865)
  2. 4 stars20% (1,345)
  3. 3 stars11% (719)
  4. 2 stars4% (253)
  5. 1 star8% (525)

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Showing 671-680 of 6,507 reviews
Mar 2, 2020
Reviewer name: Eveni143
1 out of 5 stars
1 out of 5 stars review

My skin is worse

I bought this 2 weeks ago and instead of helping improve my skin it made it worse by getting A LOT of tiny white on my jawline and neck. First time using Neutrogena and I wanted to love it so bad but it made my skin dry, itchy, and made me break out.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear that you broke out when using our acne wash. We'd like to hear more about this. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We look forward to chatting with you!

Apr 7, 2023
Reviewer name: amandae253b
3 out of 5 stars
3 out of 5 stars review

A bit harsh but effective.

I give this particular product a 3/5 stars because, while it makes my skin squeaky clean, it is a bit harsh and drying. I have combination skin, with oiliness around my nose and on my forehead, so the areas that are typically oily are much more balanced with this wash, but the sides of my nose and around my mouth are noticeably dry and flakey.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Neutrogena

We're sad to hear you found it harsh on your skin. We'd love to chat more about your experience, please give us a call at:1-800-582-4048 Monday through Friday between 9:00 a.m. and 5:30 p.m. EST. Thank you!

Aug 31, 2020
Reviewer name: JessRose
1 out of 5 stars
1 out of 5 stars review

Dermatologist recommend

I purchased this for my daughter prior to starting school since it says dermatologist recommend. Since having to wear a mask at work all day I decided to use it. My face is in so pain. It is dry red and seems to have a chemical burn. It has been 3 days with no relief. I am hoping it will heal soon. My husband also is having extreme dryness as well.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear about you and your husband's reaction to this cleanser, but we appreciate you letting us know! We'd love to learn more to see how we can help, so please call us at 1-800-582-4048 when you have some time to talk. We're available from 9 AM to 5:30 PM ET, Mon-Fri. Can't wait to chat!

Aug 27, 2014
Reviewer name: flightybird
5 out of 5 stars
5 out of 5 stars review

No more LAYERS of makeup for me!

I originally bought this face wash for my daughter, who has just begun experiencing her first blemishes. I started using it as my evening face wash about a week ago, and the difference i have noticed in my own skin is already INCREDIBLE. For the past few years, my skin has been the bane of my existence. Seriously. I was putting on layers of foundation and powder every morning (concealer, foundation, powder, foundation, powder - not kidding.) and I could still see the flaws in my skin. Now, my skin is still by no means perfect, but the improvement this product has made on my skin just absolutely blows me away. I've had no problems with the dryness that some people have mentioned, but of course, I do use it just before bed (and before putting on my night time facial moisturizer) so maybe that's why. I honestly don't get the complaints about the scent. It just smells like soap - just simple, and clean. No frou-frou stuff. This is definitely a product I will purchase again and continue to use to keep my face in good shape!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Oct 26, 2018
Reviewer name: Luis
1 out of 5 stars
1 out of 5 stars review

My skin got worse

I’ve been using this product for like about 3 weeks. The first week my skin was so dry that I had to buy a moisturizer, that help made my skin not that dry. So 2 weeks past and my skin got worse. Buy a different product! This one will make your skin worse!!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thanks for your feedback! We'd love to learn more about what happened and see if there's anything we can do to help. Give us a call at 1-800-582-4048, we're here from 9AM to 5:30PM ET M-F. We're looking forward to hearing from you!

Mar 10, 2020
Reviewer name: Karina89
1 out of 5 stars
1 out of 5 stars review

Never again!

My first time buying anything Neutrogena and my skin is horrible since I used it this product. My skin is red. It burns and itches. I broke out with small little bumps all over my face. Im frustrated how my skin is right now. Never again will I buy anything Neutrogena.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're disappointed to hear that our Oil-Free Acne Wash isn't working for you and we' like to learn more. When you have a chance, please give us a call at 1-800-582-4048. We're available Monday-Friday from 9AM-5:30PM ET. Be sure to share your e-mail address with one of our skin care experts. Hope to hear from you soon!

Sep 3, 2012
Reviewer name: Productreview!
1 out of 5 stars
1 out of 5 stars review

My skin started peeling and getting red !

I LOOK LIKE IM A RED CHERRY ! MY SKIN WAS PEELING OFF. SO EMBARRASSING. DO NOT BUY THIS. NEVER EVER BUY THIS. MY SKIN STARTED HAVING FLAKES. OMG I SWEAR ITS LIKE THE TERRIBLE DECISION TO BUY THIS PRODUCT . DO NOT AND IM WARNING YOU !!!!!!! DONT BUY THIS

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Feb 24, 2025
Reviewer name: raheiman_8009
3 out of 5 stars
3 out of 5 stars review

Clear skin, no oil, no worry!

Neutrogena Oil-Free Acne Wash is a gel-based cleanser with salicylic acid that effectively treats acne without over-drying. It cleanses deeply, prevents breakouts, and helps clear existing pimples with regular use. While it's gentle enough for most skin types, those with sensitive skin might find it slightly drying. It's a budget-friendly, reliable option for acne-prone skin, though it generally works well for mild to moderate acne and may not be strong enough for more severe breakouts.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
May 21, 2019
Reviewer name: Natalia
1 out of 5 stars
1 out of 5 stars review

Horrible

I bought this product while searching for a great acne facial cleanser. It was #1 in the list. 3 days ago I decided to give it a try. If I would have known that it would irritate, inflame, burn and dry my face I would of never bought it. My mistake was not looking into this product more. Apparently I'm not the only one who has had this problem. I'm typing this while my face it burning, can't even touch it. So disappointed.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear that this happened while using our product. We'd like to speak with you to hear more and see how we can help. Please call us at 1-800-582-4048, M-F 9am to 5:30pm ET. We hope to speak with you soon.

Mar 18, 2023
Reviewer name: felecial5
5 out of 5 stars
5 out of 5 stars review

Acne free.

For the longest I have had oily skin that really irritates my skin. A co worker advice me to use a oil free washer for my skin. I thought because I was a different skin color it would not work out. I was wrong. It cleared my acne and kept my skin from being dry.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361