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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 651-660 of 6,498 reviews
Sep 17, 2013
kstout87
1 out of 5 stars review

my face is burning!!!

I recently started breaking out more than I ever had so being that neutrogna is so highly praised I decided I would try 5his acne wash. I haven't had it a week and my chin and areas around my lips feel as if they are on fire! My skin is so dry,red, and sore to touch that I cant even wash my face without grimacing. Eating has become a task as well since the area that is burnt is around my mouth!!! Needless to say I wont be using it anymore and I'm fearful to use any other neutrogena products!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Nov 6, 2015
Ashley
1 out of 5 stars review

Do Not Use!

I used this cleanser twice and my skin is now completely ruined. The first day my face felt clean and tingly and I continued to use it the next. My face then turned as red as an apple with little bumps all over it. It feels like I'm running my hand over sandpaper when touching my face. The cleanser also caused very deep wrinkles on my eyelids as well as under my eyes. My entire face hurts so bad to move. Feels like I have an awful sunburn and my chin is now starting to peel. I would never recommend this product to anyone.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Neutrogena

Thank you for your review on our product. Your experience is not typical, so we would like to learn more. If you could, please call our consumer care center at 1-800-585-4048 Monday- Friday 8 am- 8 pm ET. Thank you!

Jan 21, 2020
KateTraina
1 out of 5 stars review

Think twice before purchasing

This is the only thing that's changed in my skin care routine. I've been using it for about 4 days. My skin type is on the oily side - and i almost always have smooth skin, especially cheeks. My problem areas are my chin and forehead. Since using this, my skin has been completely dried out on my cheeks and chin to the point where moisturizer doesnt even work. It feels rough to the touch and has begun to crack. I've used neutrogena face washes before but this one has severely damaged my skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear the skin troubles this face wash has caused you, and we want to help! Please call us at 1-800-582-4048, M-F, between 9 AM & 5:30 PM ET so we can learn more. Looking forward to your call!

Mar 5, 2023
louisd3
5 out of 5 stars review

My go-to face wash!

Been using it since the days of my teens. Trusted for many years and always will. I've tried many brands of face wash across the shelf, but nothing works for acne better than Neutrogena. They perfected the formula with this one. Visible results in days and the results remain as long as you continue using it. Works on acne quick!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jun 21, 2020
Leesa1690
1 out of 5 stars review

Dangerous Chemical Burns. DON’T Use It

I bought this for my daughter. She used it three times and her face and eyes swelled up red and burnt. Doctor said it’s a chemical burn. Prescribed steroids and Vaseline. Very frightening experience. This is not fit for purpose and must be removed from sake immediately. There are thousands of complaints all over the worked about these Neutrogena salicylic acid products. Highly dangerous. You will end up in the emergency doctors. It’s unethical that it’s on the market .

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from CS

Thank you for bringing this to our attention. It's not the sort of thing we expect and would like to learn more. Please call us at 800-582-4048 M-F 9 am-5:30 pm ET.

May 11, 2021
courtneyg96
4 out of 5 stars review

This is a standard item that most teenagers should have in their cabinet. I used to use this regularly as a teenager who battled acne, its mild and effective. I no longer use it as my skincare needs are different, but would recommend this product to anybody battling acne.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
May 12, 2021
Axel
1 out of 5 stars review

My face feels so itchy and red after using this pr

I bought this product coz I have oily face and few acne scar. I used this product for 2 days and after that My face got so red and had rashes. I had to stop using this product coz it makes my face worst. Before my only problem are few acne marks. Now, I have redness, rashes and itchy face. I dont know what to do. Wont ever recommend this.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

We're a bit bummed that we weren't the best fit for you! We'd like to learn more about your results and see how we can help out. Could you give us a call and share a few details? Please reach us at 1-800-582-4048, M-F, 9-5:30PM ET. Hope to hear from you soon, thanks!

Dec 7, 2014
CleanGirl1212
4 out of 5 stars review

Skin feels not to dry, not too oily!

I tried this in a sample size at first. Here's what I think: The Smell: It doesn't smell all that great but not bad either, reminds me of baby bath products. The Price: The price isn't too bad, kind of expensive but most cleansers are more. Application: It felt nice when I put it on, my face felt cool after applied before I washed it off. It was easy enough to use. Skin Results: My skin felt perfect! Right in the perfect zone between not too dry and not too oily :) I also just felt so clean.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
May 31, 2023
nataliel397
4 out of 5 stars review

Good face wash

When I was a teenager and had horrible hormonal cystic acne this did nothing. Now that I'm in my thirties I have more sensitive skin and just occasional breakouts this is nice in the summer. Gentle and doesn't really smell like anything. Cleans well without stripping just don't get it near your eyes. If you have sensitive skin on the oiler side and occasional breakouts this is nice. If you really struggle with acne this might not be strong enough, though I have used it as a gentle acne cleanser when on harsher treatments like retinol. Dermatologists recommend it for those reasons, and my derm recommended it to me. It's a good price and while there are generics I feel they are watery and don't clean and foam as well as the original. I have taken a star off because CeraVe just released a new acne cleanser with the same amount of salicylic acid and it's bigger so a better price. It's too soon to know for sure but I might like it better, I'll update this review and review the CeraVe cleanser in a bit.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We would like to learn more about your experience with our Oil Free Acne Wash. Give us a call at 1-800-582-4048 Monday-Friday 9:00 am-5:30 pm EST. Hope to hear from you soon!

Oct 31, 2022
naenicole23
5 out of 5 stars review

Yesss

I grew up on this Neutrogena facial cleanser ever since I was young & it has been one of my staples growing up that was a must have in my bathroom for face washing. I love everything about it and it just makes my face feel so smooth and clean after each wash.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361