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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 571-580 of 6,498 reviews
Jul 19, 2020
Katherine145602
1 out of 5 stars review

Left face red and dry and painful

I have been using this product for about a week now. At first it was fine and my face felt a little dry, but after a few days my face became very red and flushed after getting a shower and washing with this product. If you have sensitive skin at all I do not recommend using this, you will regret it!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear about this reaction, and we hope you feel better soon! We'd love to learn more to see how we can help, so please call us at 1-800-582-4048 when you have some time to talk. We're available from 9 AM to 5:30 PM ET, Monday through Friday. Can't wait to hear from you!

Jun 25, 2021
Sydritch17
2 out of 5 stars review

Gave me a reaction.

Used this face wash three times after buying a two pack and the third time I used it my face broke out in a bunch of itchy little bumps and my skin feels like it’s burned. The first day I used it though it did make my skin feel better but now I’m stuck with itchy bumps and I can’t even use my moisturizer to help with the burning sensation.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Hi there, we're sorry to hear that this face wash didn't work well for your skin! We want to help, so when you can, please call us between Monday and Friday 9am-5:30pm ET at 1-800-582-4048. Looking forward to chatting with you!

Sep 14, 2024
rakim1
4 out of 5 stars review

Acne beginner

This was my very first cleanser ever when I first started breaking out back in middle school and it is definitely great for a beginner in skincare. Though there are better alternatives out there this cleanser is not too bad and the salicylic acid is great for acne prone skin. Just be mindful that salicylic acid can dry you out if used too often.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please give us a call at 1-800-582-4048. Our team is available Monday-Friday, 9:00 am-5:30 pm EST. We hope to hear from you soon!

May 15, 2019
Cass1010
1 out of 5 stars review

Gave me red, dry, burning skin

Neutrogena products have always been good to my skin. I was looking for something to help my oily skin and blocked pores, so I purchased this. After only TWO uses, I woke up to tight skin around my mouth, chin and side of my nostrils. My skin feels like when you get a wind-burn. My entire chin, corners of mouth, and side of nose are chapped now, with a burning sensation - red and flaking. Essentially this gave me a mild chemical burn, which is still going full force three days after discontinuing use. It’s incredibly uncomfortable and extremely disappointing. Throw this in the garbage and save yourself the pain!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi there, and thanks for giving our max-strength acne cleanser a try. It sounds like this isn't the right one for your skin, and so we'd love the chance to see how we can make up for this experience and get you the right products to help. When you can, give us a call at ​1-800-582-4048, M-F, from 9am to 5:30pm ET with yoru email address, and we'll be more than happy to help. Thanks!

Dec 18, 2018
Tj1234
1 out of 5 stars review

Burns, itches and my whole face turned red

I don’t get much pimples my only problem area was my cystic acne on my chin. I bought this from the grocery store 3 days ago started using it the night I bought it and now my face is all red and itchy and I even got little pimples all over my face. It also made my face real dry no matter how much moisturizer I used. Don’t recommend on oily and sensitive skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Hi there, so sorry to hear that! We wouldn't expect something like this with our Acne Wash, so we want to learn more and help in any way we can. Please call us at 800-582-4048; we're available Monday through Friday 9AM - 5:30PM ET. Talk to you soon!

Feb 10, 2022
itscocopuffs
5 out of 5 stars review

I’ve tried many cleaners for combating acne and this is the ONLY stuff that works for me, both this one and the grapefruit scented one works great for me. I credit this with helping me clear up my skin, you can really see results fast as long as you’re consistent. Here is a comparison of my skin before and after using the wash for about a year. (I’m not wearing any foundation in either of these photos)

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jun 9, 2022
michaelac55
4 out of 5 stars review

Very reliable

I’ve used this face wash for almost ten years and I swear it’s the secret to my lack of acne. The only issue I have with it is that there’s no exfoliating factor to it (but that’s because it’s not an exfoliating cleanser, duh) Definitely does what it’s supposed to!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Oct 26, 2010
zoeyboats
4 out of 5 stars review

Bad luck!

The product is good. However, I've had bad luck with the bottle! First time I purchased this a substance that looked like rust started to deposit into the face wash that was coming from the base of the pump. I contacted Neutrogena and they compensated me for it. Second time I purchased this, the pump stopped pumping. I decided I'm not meant to use this product and have switched to the Pink Grapefruit scrub.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jul 30, 2022
lizzung
5 out of 5 stars review

Affordable & does the job!

I love that this product can be bought almost anywhere - I’m all for drug store products within my budget! I use this face wash in the morning and before bed time. It takes off my make up and all the oil built up throughout the day. I’ve been consistently using this face wash for months now and I haven’t had any serious break outs. Love it!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
May 12, 2021
Axel
1 out of 5 stars review

My face feels so itchy and red after using this pr

I bought this product coz I have oily face and few acne scar. I used this product for 2 days and after that My face got so red and had rashes. I had to stop using this product coz it makes my face worst. Before my only problem are few acne marks. Now, I have redness, rashes and itchy face. I dont know what to do. Wont ever recommend this.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

We're a bit bummed that we weren't the best fit for you! We'd like to learn more about your results and see how we can help out. Could you give us a call and share a few details? Please reach us at 1-800-582-4048, M-F, 9-5:30PM ET. Hope to hear from you soon, thanks!