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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
4.2 out of 5 stars
stars
6,707 ratings6,507 reviews
  1. 5 stars58% (3,865)
  2. 4 stars20% (1,345)
  3. 3 stars11% (719)
  4. 2 stars4% (253)
  5. 1 star8% (525)

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Showing 361-370 of 6,507 reviews
Nov 8, 2019
Reviewer name: Jj4422
1 out of 5 stars
1 out of 5 stars review

Burned and blistered my skin

I have never written a review before. I am 35 and hair oily/sensitive skin. I purchased this to try as a basic bha cleanser. I washed my face with it ONE time and woke up the next morning with red swollen face, burns, and tiny little blisters all over my chin and around my mouth. My skin was so good before, and I am so sad that I tried this and caused so much damage. It ruined my skin! I highly doubt I’ll ever use a Neutrogena product again, if they can cause this much damage I don’t trust their products anymore.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear that this happened to you! We'd like to chat more about this with you. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30 PM ET. We look forward to hearing from you!

May 15, 2019
Reviewer name: Cass1010
1 out of 5 stars
1 out of 5 stars review

Gave me red, dry, burning skin

Neutrogena products have always been good to my skin. I was looking for something to help my oily skin and blocked pores, so I purchased this. After only TWO uses, I woke up to tight skin around my mouth, chin and side of my nostrils. My skin feels like when you get a wind-burn. My entire chin, corners of mouth, and side of nose are chapped now, with a burning sensation - red and flaking. Essentially this gave me a mild chemical burn, which is still going full force three days after discontinuing use. It’s incredibly uncomfortable and extremely disappointing. Throw this in the garbage and save yourself the pain!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi there, and thanks for giving our max-strength acne cleanser a try. It sounds like this isn't the right one for your skin, and so we'd love the chance to see how we can make up for this experience and get you the right products to help. When you can, give us a call at ​1-800-582-4048, M-F, from 9am to 5:30pm ET with yoru email address, and we'll be more than happy to help. Thanks!

Mar 18, 2011
Reviewer name: mild_acne_user
4 out of 5 stars
4 out of 5 stars review

Great acne wash

I started using this acne wash this week and within a couple days, I'm already seeing results. I have mild acne and occasionally white heads develop, and I've never found an acne wash that will clear pores and fully reduce my acne. I wash once in the morning and once before bed, and although this wash does dry out my skin, I simply apply a thin layer of moisturizer and I've found that that does the job. My skin is noticeably clearer and my break out is under control.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Dec 22, 2011
Reviewer name: Allgone
5 out of 5 stars
5 out of 5 stars review

My acne is GONE!

I started using this product every morning in the shower and it really really helps. It hurts when I get it into my eye, lol, but it works! I use a moisturizer after each wash because it makes your skin dry but it's SUPPOSED to people! That's what a acne cleanser IS. I LOVE THIS PRODUCT!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Oct 18, 2023
Reviewer name: yogis2
4 out of 5 stars
4 out of 5 stars review

Reliable option for anyone dealing with acne

It's a good face wash for managing acne. The ingredients include salicylic acid which is a well known acne- fighting ingredient. The pump packaging makes it easy to dispense and the scent is clean and not overpowering. It is budget friendly and available in drugstores, making it an affordable option for those on tight budget.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Nov 23, 2013
Reviewer name: Steph5000
1 out of 5 stars
1 out of 5 stars review

Worst thing that's ever been on my skin!

I bought this b/c I was out of my regular cleanser of clinque and wanted something quick I could pump and go with after two days it had burned my skin. My skin around my mouth is completely dried as if it has been severely burned. It hurts when ANYTHING touches it and only feels good when holding a wet rag on it. I have never had any skin product react to me this way. I have NKA. Use this product at your own risk!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Apr 3, 2017
Reviewer name: annoyedandswollen
1 out of 5 stars
1 out of 5 stars review

Burned my entire face

I used this in the summer one time and it didn't burn or make me break out. Thinking it was clearing my skin, I tried it again. I used it the night before, and when I woke up and went to school, I discovered my entire face was swollen and it burned off my skin. It was painful for 3 days straight with non stop burning. It hurt to move my face. I was shocked because Neutrogena products normally don't do this.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're sorry to hear about this. We wouldn't expect you to have any swelling or burning while using our product, and we'd like to speak with you directly to learn more. Please call us at 1-800-582-4048 between 9AM to 7PM ET Monday-Friday. We hope to hear from you soon.

Apr 24, 2025
Reviewer name: bcool5_1469
5 out of 5 stars
5 out of 5 stars review

Want fresh clean skin without the tightness

We all know how much Acne can affect your skin. Neutrogena Oil-Free Acne Wash has the perfect solution to pave your way to clean clear skin. The product is oil free based so you can feel the dirt lifting from your pores. To protect and protect against the damage of every dust and grime sensitive skin can attract. Not only is the product oil free but it is also scent free so no artificial scent is added. When you want a clean fresh source to the perfect skin journey this maybe the product for your pathway.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jan 27, 2023
Reviewer name: aliciab289
3 out of 5 stars
3 out of 5 stars review

Awesome

I love the brand and how it makes my skin feel.the one thing I love is how clean and fresh it makes my skin fell. I love that it works for me and that I can count on a face wash that will work. Neutrogena is the best and that they have different things for what people will need.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Oct 30, 2022
Reviewer name: abigailb149
5 out of 5 stars
5 out of 5 stars review

No acne!! Ever!

My face is either really oily or really dry no in between this you can use either way I think when your finished it leaves a nice silky soft glow I don't think I'll ever stop using this one my 2 teenage boys also use it they have a day and night time

Review from influenster.com
Helpful?6BX1SN339KCK13596802361