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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 321-330 of 6,499 reviews
Dec 29, 2020
Liam58
1 out of 5 stars review

DO NOT BUY

I dealt with acne for 5 years and finally got rid of it after 9 long months on acutane, I can honestly say that using this face wash for 3 days was worse than that whole 9 months. It caused my face to turn red and extremely flaky and was worse and worse every time I used it, on top of all that it made me breakout for the first time in over a year, worst face wash I’ve ever had.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're extremely sorry to hear about your negative experience with this face wash, but we appreciate you letting us know! We'd love to learn more to see how we can help, so please call us at 1-800-582-4048 when you have time between 9 AM & 5:30 PM ET, Mon-Fri. Talk to you soon!

Sep 17, 2020
lyla
1 out of 5 stars review

gave me a rash

I bought this 3 days ago and after 2 days my face was terribly dry, and by the third morning I woke up and my face especially around my mouth felt like sand paper, I have never had a problem with other neutrogena face washes. Later that day I got a rash from it around my eyes, I think I had an allergic reaction to this stuff, which I guess could be my fault.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're very sorry to hear this and would like to hear this and would like to look into what happened in more detail. When you can, please give us a call at 1-800-582-4048 Mon-Fri between 9 AM and 5:30 PM ET. We hope to hear from you soon.

Sep 5, 2013
sdaare919
1 out of 5 stars review

My face felt like it was on fire!

I bought this product and used it for only 2 1/2 days. I woke up one morning and my face felt like it was on fire!! It was hot, red, and burned!! Even made my eyes red and burn. ( I never got the product in my eyes) Also it dried out my face so bad that I have to use lotion multiple times a day! Which I am sure has clogged my pores worse then when I started using this product!! Now I am stuck with almost a full bottle of wash and I can't do anything with it.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Oct 11, 2013
brenda
5 out of 5 stars review

LOVE IT!!

i have extremely Sensitive skin. anything i would try on my face would just cause a bad breakout on top of my out of control acne and leave me with uneven skin tone. my best friend recommended this to me (her face was flaw less!) i fell in love with it after the first time i tried it. left my skin feeling smooth and refreshed. my acne had diminished almost completely the next day. by the third day of using it. my breakout was completely cleared. my face was looking better then ever already. i couldn't believe it!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Aug 14, 2018
mandeep
1 out of 5 stars review

DO NOT BUY MY FACE BURNS BADLY

I bought this product from my nearest shopper drug mart. It is almost four days I am using it and my skin burns so bad I dont know what to do with it. This gives extreme dryness. I am using mousturizer and oil on face to make it not look dry but it doesn’t work.I got dryness patches on face and my skin is burning. seriousely are you guys making joke with somebody’s skin why dont you stop making it if there are maximum negative comments and they are not even fake.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

We're sorry to hear about your experience using our acne wash. We'd love to learn more and see how we can help. Give us a call at 1-800-582-4048. We're here Monday-Friday from 9am-5:30pm EST. Feel better and we look forward to speaking with you soon!

Feb 7, 2024
polinak29
4 out of 5 stars review

Dermatologist recommended

The facial cleansing gel “Neutrogena” I used turned out to be a real discovery for me. Its light texture allows for gentle yet effective removal of dirt and makeup without causing dryness or tightness. After application, the skin feels fresh, smooth, and moisturized. I noticed that with regular use, breakouts and redness decreased, and the skin's tone and texture improved. The pleasant scent of the gel also adds enjoyment to the cleansing process. I am very pleased with the result and will definitely continue using this product. I recommend it to anyone looking for an effective facial cleanser!❤️

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Dec 22, 2018
MehLily
5 out of 5 stars review

So gentle

I bought this a while ago, but decided not to use it for some reason... But when I actually gave it a try, it was SO gentle!!! I wish I would’ve given this a chance earlier but it either way, it helped my acne. Doesn’t really smell like anything (which is good for sensitive-skinned people) and still can’t believe how gentle it is with my skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jul 19, 2024
jastelker_2917
5 out of 5 stars review

I love it!

I've been using Neutrogena Acne Face Wash with Salicylic Acid for a few months now, and I am thrilled with the results. This product has become a staple in my skincare routine for its effectiveness and gentle formula. From the first use, I noticed how refreshing and clean my skin felt. The salicylic acid works wonders in combating acne, and I saw a significant reduction in breakouts within just a few weeks. Unlike other acne treatments, this face wash doesn't dry out my skin or cause irritation. Instead, it leaves my face feeling smooth and hydrated. I also appreciate the pleasant, mild scent that isn't overpowering. The consistency of the face wash is just right—it's easy to lather and rinse off, making my skincare routine quick and effortless. The packaging is convenient, with a pump dispenser that provides the perfect amount of product each time. Overall, Neutrogena Acne Face Wash with Salicylic Acid has exceeded my expectations. It's effective, gentle, and perfect for daily use. I highly recommend it to anyone struggling with acne or looking to maintain clear, healthy skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jan 7, 2019
Anonymous
1 out of 5 stars review

Ruining my skin

I bought this around 7 days ago and I have been using it twice a day (as recommended) and at first I saw much improvement on what acne I did have and then around yesterday I stopped using it because my face was irritated, red, and so dry. My skin is peeling and I have to do new every morning at my school and I’m getting made fun of because of it. Please look at reviews before you buy it so you don’t get out in a situation like I did.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We appreciate you letting us know about this. We'd like to speak with you to learn more and see how we can help. Please give us a call at 1-800-582-4048. We're available Monday through Friday, 9am to 5:30pm ET. We look forward to speaking with you!

Apr 10, 2021
DT1206
1 out of 5 stars review

Burned my face!

This had my acne a lot better than it was within a week of use... unfortunately lastnight I was in the shower and put this all over my face and instantly there was terrible burning and the pain was terrible... I immediately rinsed my face off and my face was so red and fevered... today (the next day) my face at bug red splotches all over it and very very sensitive to the touch & it’s so dry also so I tried to put lotion on my face and oh my goodness the pain.... it burns so bad!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Yikes! That isn't something that should be happening to you, but we'd like to help out. Please call us at 1-800-582-4048 from 9AM-5:30PM ET Mon-Fri so we can learn more about this experience! Let's talk soon!