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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 311-320 of 6,499 reviews
Feb 27, 2023
amandab1011
4 out of 5 stars review

Nothing special

I'm currently using this product I'm not 100% liking it. I don't feel that it cleans my face. I have used other better scrubs. I thought that my face would feel better after this but I find myself after I get out of the shower or after I wash my face that I'm washing my face and it's super dirty

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi there, we're sad to hear you didn't get the results you were expecting from our Oil-Free Acne Wash. When you have time, give us a call so that we can learn more at 1-800-582-4048. We're available to chat Monday thru Friday any time from 9am - 5:30pm ET. We hope to hear from you!

Dec 30, 2020
lilyc456
1 out of 5 stars review

Harsh and irritating

I have used this product 3 times total and each time, it seems to strip the natural oils from my skin, leaving it feeling tight, red, and slightly rough to the touch. It seems quite harsh and I am not going to use it anymore as it seems to be disrupting my skin's moisture barrier.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

We're sorry to hear that our acne wash didn't agree with your skin. We'd love to learn more about your experience. Please give us a call at 1-800-582-4048 Mon-Fri 9AM - 5:30PM ET. When you reach one of our specialists, provide them with your email address. We hope to hear from you soon.

Oct 11, 2012
Lizzz
1 out of 5 stars review

Not so gentle

I bought this product hoping that my acne would become less visible and after one use this product really, really dried out my skin. Now my face is super dry with itchy, burning/stinging, red patches. I am disappointed I wasted money on this. Not gentle at all.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jan 28, 2025
taniaf41_1244
4 out of 5 stars review

It is okay

The face wash is okay for the price, howether is doesn’t foam much leaving a feeling that it doesn’t clean enough. The scent is so gentle you can barely smell it. After reading many good reviews i decided to give it a go, and yes i would buy it again for the price when on a budget, but i would choose a different product when i’m not.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jun 15, 2015
Reviewer172
1 out of 5 stars review

Red and dried out

I used this product twice at night time after taking off my make up with a micellar cleansing water. It left it feeling fresh and really clean. I patted my skin dry with a towel as I'm quite conscious of how I treat my skin. The next night I used it again but after drying my whole face was burning. I thought I had just been too rough with it. The next morning my whole face was on fire and completely dry even down my neck and ears. I haven't used it in 3 days and the redness has gone down but it's still sore and dry all over. So disappointed and annoyed at this!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi there. Thanks for your feedback. We'd like to speak with you to learn more about your experience. Please call our Consumer Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday 8am to 8pm EDT. We look forward to speaking with you.

Apr 12, 2014
AngryG
1 out of 5 stars review

DO NOT BUY...Made me breakout I hate this product

I 1st came in contact with this product at a friend's house because I left my facial wash at home.I woke up after a night of partying and used it.The next day I went home and I begin to breakout my face looked horrible, I got multiple bumps on my forehead and neck it was so depressing! I never linked my reaction to the product because I though I ate or drank something that made my face react in such a way but unknowingly to me it was Neutrogena oild-free acne wash! A few days ago my mom bought the product we both used it, at 1st we were fine but the 2nd day my mom woke up with swollen eyes her face looked like someone punched her. She ended up going to the hospital and the doctor told her stop using the facial wash. A few days later my face begin burning and itching then bumps begin to appear,it looked a lot like what happened to me the day I came home from using my friend's facial wash. Then I linked the both incidents together. Now my face feels bumpy,rough, itchy and discolored ! Everyone is diffrent but it's just weird that both my mom and myself had such a extreme reaction. With that being said I WOULD NOT ADVICE ANYONE TO USE OR BUY THE THIS HORRIBLE PRODUCT!! You will regret it

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thank you for your review. We would like to chat with you more about your experience with our product. Please call our consumer care center at 1-800-582-4048 between the hours of 8AM and 8PM EST Monday through Friday. Thank you.

Feb 11, 2022
cw43782
1 out of 5 stars review

DO NOT RECOMMEND AT ALL!!! (SERIOUSLY)

I’m 15 years old writing this review in the most terrible burning sensation on my face. My family has concluded that this product has given me chemical burn near on my eyelid. It also left areas of dry skin around my mouth and chin areas. This product is HORRIBLE and based on the other reviews, i don’t recommend anyone use this EVER

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to see this, and we want to help out! When you have a chance, give us a call at 1-800-582-4048, and mention your email address to our specialist. We're available to chat Monday-Friday from 9:00 am to 5:30 pm ET. We hope to chat soon!

Dec 27, 2023
snehas22
5 out of 5 stars review

My every day go to face wash.

It is super effective yet gentle to get your face clean. I use it on an everyday basis as part of my skin care routine. The price is perfect for its effectiveness. It leaves the skin feeling absolutely soft and doesn’t dry it at all. Smells really good. Helps keep acne away.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Mar 2, 2023
melt38
5 out of 5 stars review

My go to cleanser

I have very oily skin and am always trying new products to help manage the oiliness. After many years and many products, I can always rely on being able to come back to this. It doesn’t require much product to remove all the oil from my face and it doesn’t over dry my skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jun 19, 2024
zoeq13
4 out of 5 stars review

is a good option with oily skin

Sensitivity: If you have sensitive skin, you may want to do a patch test before using this cleanser. Apply a small amount to your inner arm and wait 24 hours to see if there is any irritation Skin type: This cleanser is best for oily or acne-prone skin. If you have dry or sensitive skin, it may be too drying.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361