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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 301-310 of 6,499 reviews
Oct 23, 2013
KaylaNicole
5 out of 5 stars review

Love this product!!

I love this product, for the past 6 months I've been having a lot of trouble with my skin. I've tried a lot of different products and nothing has rly worked for me. Within a week my face was clearing up..all the little under the skin blackheads were gone, as well as the infected bump. I have very oily skin and since using this product I have noticed a lot of the oil is gone too. I did have to buy an oil free moisturizer for my cheeks tho, they aren't as oily as my t zone. Everyone is gripping about there skin peeling but I think that's kind of the point to an acne wash, how are u suppose to get rid of bumps and blackheads without exposing them first. It did burn the first couple times I used it but the burning has stopped now. It's strong and may not work for everyone but I'm thankful to have it.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jan 23, 2021
dlynn9
1 out of 5 stars review

DRIED & BURNED MY SKIN

I rarely ever leave reviews but this product is horrible! I decided to switch face washes to try and help with oil and acne and this is the WORST face wash I have ever used! My skin is so dry and my face is literally burning! This is only my second time trying it! I wouldn't recommend this for my worst energy!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Care

This should never, ever happen and we want to learn more. Give us a call at 1-800-582-4048 Mon-Fri, 9am-530pm ET. Hope to hear from you soon!

Sep 2, 2019
Destiney89
1 out of 5 stars review

Dried out my skin so bad!!!

I used this twice and it completely dried out my skin. So bad that I couldn't even put make-up on. My skin literally felt like sandpaper! I went and bought some cera be for dry/extremely dry skin and have been using it for two days now. It's looking better, but I'm guessing it'll probably take a week for my skin to be back to it's normal state. I'm terrified to try anything Neutrogena now.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Care

Hey Destiney89, thank you for making us aware of this. We're sorry you had such a negative experience using this product! We'd love to learn more, so please give us a call at 1-800-582-4048 anytime from 9 AM and 5:30 PM, M-F. Just provide our beauty expert with your reviewer name so we can link you to your case. Talk to you soon!

Jul 4, 2018
Daniela08
3 out of 5 stars review

Part of my face is soft but the other is not

I bought this product maybe 3 days ago and the first day it was all good my face felt a little tight but nothing major but by the second day when I woke up I had a whole bunch of Whiteheads around my mouth and inner cheek. I don’t know if it means the product is working or if I should stop using it. Help?

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Company Services

We want to learn more about your experience. Please give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. We hope to chat soon.

Aug 6, 2012
Vale
4 out of 5 stars review

Wow

This product kind of suprised me, but in a good way. I am a young teenager and, I guess you can't say my acne was horrible, it just looked like small bumps scattered across my forehead. I have literally tried everything, even the Neutrogena Facial Bar and that's when I gave up on Neautrogena until my mom bought me this cleanser. After... I want to say three days, I have seen my acne get smaller and smaller and its amazing. I also have combination skin and so this does tend to dry out my cheeks and chin, but really I just put some moisturizers on the dry spots and I am all good to go:)

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Aug 15, 2021
Georgie_sydney
1 out of 5 stars review

Burns and causes severe reaction

DO NOT BUY THIS PRODUCT Both myself and my friend used the product and it causes severe reaction to face. Extremely red and burning, patches of rashes and also swelling of the eyes which are yet to subside 6 days later. Had only used the facewash twice. DO NOT BUY.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're very sorry to hear that and we want to help. Please give us a call at 1-800-582-4048 so we can gather more details. We're available Monday-Friday from 9am to 5:30pm ET. We hope to hear back soon!

Dec 18, 2021
Livvy68
1 out of 5 stars review

Burnt my face and caused it to peel

I bought this product for my acne, within the 4th use it burnt my face, and caused rash and swelling especially around my eyes. I wouldn’t wash my face for a week because it would burn. After a week of having this reaction my face started to peel. It’s a terrible product and would not recommend. My skin is still peeling and I’m scared to put anything else on it.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear that our acne wash didn't work well with your skin. Please give us a call at 1-800-582-4048, Monday-Friday from 9am to 5:30pm ET and mention your email. We hope to hear back soon!

Jul 4, 2021
Memp
3 out of 5 stars review

Irritated

I can’t say that the product is bad. But, since I started using it my skin has become more sensitive, and it’s been SUPER DRY and IRRITATED! I have red spots that burns!!!! I don’t know if it’s part of the treatment or the ingredients are to strong. I have been using it since may and today I had to stop using it because I can’t handle the pain on some parts of my skin! I saw improvements but my face is TOO dry and burned

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Hi there, that definitely isn't something we'd expect to happen from using the face wash. We want to help, please call us at 1-800-582-4048 from 9AM-5:30PM ET Mon-Fri so we can learn more about your experience. We can't wait to chat with you!

Sep 25, 2011
bobby
2 out of 5 stars review

Honestly does not work at ALL...

bought this about 2 months ago and i use it morning and night, i still have my scars and it hasnt gotten rid of any pimples. i have small bump like pimples scattered across my forehead. i have like 100 of em and my forehead is the exact same. i do not reccomend this, it works for some people ive heard, but definitely not for me

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jan 28, 2023
lookthisisiuliia
5 out of 5 stars review

My savior!

I love Neutrogena, but even with this brand it was hard for me to find something for my breakouts. Finally, I did! I love this face wash with my whole heart and not going to exchange it for anything else. My skin feels super clean, not oily for the whole day, breakouts noticeably reduced. Totally recommend!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361