Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
4.2 out of 5 stars
stars
6,707 ratings6,507 reviews
  1. 5 stars58% (3,865)
  2. 4 stars20% (1,345)
  3. 3 stars11% (719)
  4. 2 stars4% (253)
  5. 1 star8% (525)

Member photos

  • +387 images
Sort by |
Showing 271-280 of 6,507 reviews
Nov 19, 2013
Reviewer name: november13
1 out of 5 stars
1 out of 5 stars review

This is the most HORRIBLE facial cleanser

I used this once and my face broke out soooo bad it irritated my skin to the point that it felt I was goign to break out in hives!!! My skin is so horrible now I feel embarassed to go anywhere, even with makeup on you can tell that my skin is in need of some seroius help... All in all this is the WORST face wash that I have ever used and would never reccomend this to ANYONE!!!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jan 6, 2024
Reviewer name: shellymaclallen
2 out of 5 stars
2 out of 5 stars review

Very dry and dissatisfied with the overhead of my house today I am not able for a while I am going through the process to find out what is the problem and what I should be results

It just feels drying to my skin and Ido not like the scent. The package is not appealing and it's expensive so I am not a fan of this product and it will not work on me and it is a waste to me and my husband to be able and not be in a position where we have a problem and we are going through a problem with the package

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear this! Please call us at 1-800-582-4048 between Monday - Friday 9:00am-5:30pm EST so we can learn more and make this right, if possible. Thank you in advance!

Jan 3, 2023
Reviewer name: shonangirl13
3 out of 5 stars
3 out of 5 stars review

Didn't work

Tried many acne face washes and this one like many, fell into the “ok” category. Liked that it was unscented however, didn't feel that my acne was getting any better. Being that it is a wash, doesn't lather and personally didn't feel refreshing after use.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Apr 6, 2023
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

I love this!

As someone who always tried using expensive skincare because I thought it made a difference, I was so wrong. I've been dealing with acne that I couldn't get rid of for months, and I am not acne prone. But this has been gentle and really improving my skin!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jun 28, 2021
Reviewer name: KMM0928
1 out of 5 stars
1 out of 5 stars review

I would rate it a zero if I could!

I bought this horrible product 3 days ago. I used it for 2 days and now my face look like I’ve been sunbathing on the equator for a week with no sunscreen. My face is burnt, my skin is dry and it feels like I’ve been slapped in the face repeatedly. I’ve found no comfort in any moisturizer that I use, instead any time I put it in my face it burns even more! This is crap and should be pulled off the shelves! I’ve used other face washes with 2% salycylic acid and I have never had this type of reaction. You should be ashamed! So many people go through this … this isn’t normal! This is a nightmare and I pray that this doesn’t have a lasting effect.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thank you for bringing this to our attention! We'd love to learn more so we can help out. Please call us at 1-800-582-4048, Monday-Friday from 9am to 5:30pm ET. We hope to hear from you soon!

Oct 4, 2023
Reviewer name: annab763
5 out of 5 stars
5 out of 5 stars review

Great product must have

I've been using Neutrogena's Oil-Free Acne Wash for some time now, and it's been a lifesaver for my oily, acne-prone skin. This product has become an essential part of my daily skincare routine, and here's why: First and foremost, it lives up to its promise of being oil-free. It effectively removes excess oil without over-drying my skin, leaving it feeling clean and refreshed. The gentle formula doesn't strip away natural moisture, which is crucial for maintaining a healthy skin barrier. The salicylic acid in this face wash works wonders for preventing breakouts. I've noticed a significant reduction in the frequency and severity of acne since I started using it. It unclogs pores and keeps my skin clear without causing any irritation. I appreciate the mild, pleasant scent of the product, and a little goes a long way, so a single bottle lasts for a while. It also lathers up nicely, making it feel luxurious to use. Overall, Neutrogena's Oil-Free Acne Wash is a reliable choice for anyone with oily or acne-prone skin. It effectively combats excess oil and acne while being gentle on the skin. I wouldn't hesitate to recommend it to others looking for an effective oil-free face wash.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jul 31, 2018
Reviewer name: Filiberto7
1 out of 5 stars
1 out of 5 stars review

BURN BURN BURN

This product makes my face feel like I had acid thrown at my face it burns sooo bad and it’s been 24 hours since I last used it I don’t recommend it my face is red, flakey, and super dry that even putting lotion makes no difference!!!! Bad product it needs to be removed from the store’s shelf

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

So sorry to hear about that! We wouldn't expect something like this from any of our products, so we want to learn more about what happened and help in any way we can. Please call us at 800-582-4048; we're available Monday through Friday 9AM - 5:30PM ET. Looking forward to your call!

Feb 18, 2021
Reviewer name: Ana93
1 out of 5 stars
1 out of 5 stars review

It burned dry my skin

I have a very oily skin, and I bought this whole bundle of cleanser, face scrub, toner, moisturiser, and cleansing wipes. Started using it, in the third day my chin started to burn so bad and the skin got crusty and started peeling so I stopped using everything the next day and it’s being a week since I stopped using it and now my skin is a little better. Never using any neutrogena product again. So disappointed cause I spent a some money on it and it’s all wasted in this horrible experience.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Neutrogena

We wouldn't expect you to experience peeling and burning while using our Oil Free Acne Wash, we hope you get well soon! We want to learn more about your experience. When you have the time, please give us a call at 1-800-582-4048. We're available M-F 9am-5:30pm ET. When you reach our phone reps, please share your reviewer ID with them. We hope to hear from you soon!

Mar 7, 2024
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Great

I have been using this formula for years. These are just like you buy in the store excepted a better price. I'm not sure how this product works for moisturizing but I do have sensitive skin and it works fine on my skin. Makes it clean with no leftover residue.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Dec 23, 2014
Reviewer name: PuffyEyes
1 out of 5 stars
1 out of 5 stars review

The first reaction I've ever had

I don't have sensitive skin and have used many different products before for my spot prone skin. I used this once a day for three days and on the fourth morning I woke up and looked like I'd been in a fight. My eyes were very puffy with large bags underneath, my skin was patchy, red and felt like sandpaper and I had lots of little whiteheads on my chin. It is now the fifth day and there is no improvement. With christmas two days away maybe I should have asked for a ski mask as even I don't want to look at myself right now. I have read so many reviews of people having the same reaction so when Neutrogena say this reaction is not typical, I'm starting to think it is quite typical. It's safe to say I'll be throwing this product away.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hello. We are so sorry to hear that you had this experience. We would like to speak with you to learn more about this. Please call our Consumer Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday 8am to 8pm EST. We look forward to speaking with you.