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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 221-230 of 6,499 reviews
Aug 8, 2011
emendoza3
5 out of 5 stars review

Best Facial Cleanser Ever!

I have used this product for years (exactly 5yrs) and i absolutely love it! it leaves my skin extremely soft and blemish free. i barely ever breakout and it works great to wash your makeup of. i would really recommend this to someone with oily skin not dry because it is a oil free wash so it might dry your skin even more if you already have dry skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Sep 2, 2019
Destiney89
1 out of 5 stars review

Dried out my skin so bad!!!

I used this twice and it completely dried out my skin. So bad that I couldn't even put make-up on. My skin literally felt like sandpaper! I went and bought some cera be for dry/extremely dry skin and have been using it for two days now. It's looking better, but I'm guessing it'll probably take a week for my skin to be back to it's normal state. I'm terrified to try anything Neutrogena now.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Care

Hey Destiney89, thank you for making us aware of this. We're sorry you had such a negative experience using this product! We'd love to learn more, so please give us a call at 1-800-582-4048 anytime from 9 AM and 5:30 PM, M-F. Just provide our beauty expert with your reviewer name so we can link you to your case. Talk to you soon!

Feb 14, 2016
kat991
2 out of 5 stars review

made my skin red

Do not buy this product if you have sensitive or dry skin. This cleanser will strip away whatever remaining moisture on your face and it will make your face red and flaky. Yesterday I was breaking out a bit at the tops of my cheekbones so I applied some of this cleanser on my cheeks and washed it off. I noticed immediately how dry and tight my skin felt so I applied generous amounts of moisturizer. The next morning I woke up and it looked liked I had sunburn on my cheeks, thats how red they were. It did make my pimples smaller though, but I would still never use this cleanser again. The only reason I gave it 2 stars instead of 1 is because I can understand why this product will be good for people with oily skin or have a lot of existing acne on their face. Just don't label your products as "gentle and won't strip skin" because that is the exact opposite of what this product has done for me.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thanks for your review, kat991. We wouldn't expect this kind of reaction while using this product, and we'd like to learn more about your experience. Please call us at 1-800-582-4048 between 9AM to 7PM EST Monday-Friday. We look forward to speaking with you

Sep 30, 2022
cindys15
5 out of 5 stars review

All time best !

This product is a one of a kind gentle but effective clean and clear skin product. It’s all ages appropriate and simply the best choice for all skin types ! I have used this product as long as I can remember and I am 54 years old . It’s still a staple in my skincare collection and I now purchase it for my grandchildren.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Mar 9, 2018
Erika
1 out of 5 stars review

A Burn Like Never Before

I bought this cleanser over a week ago in hopes of clearing up some pesky clogged pores I've been dealing with for years, as well as some bouts of adult acne. I usually use Olay cleanser, but I thought maybe that little bit of Salicylic Acid would finally do the trick and get those pores clean! The first day I used it I noticed right away how clean my chin was (my #1 problem area) and I thought I had finally found the right cleanser! I only wash my face once a day when using a new product in case of a reaction, and by the third day, it was like I'd poured straight acid on my face. My skin burned like I've never felt before, worse than a first degree sunburn, worse than a healing tattoo. It was unbearable! My eyes were swollen even though I never put the wash near my eyes, I couldn't talk or eat because my skin was so dry and tight, and when I finally had to talk because of work, the skin around my mouth cracked and tore. I haven't been able to make a facial expression in over four days. I can't believe how quickly my skin went down hill after that first day of use, and I used nothing but Neutragina Acne Wash, no other acne treatments with it. Be careful with this product. It might be good for some, or it might be really, really bad for others.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thank you for taking the time to write this review, Erika. We're so sorry to hear about your experience and would love the opportunity to chat with you to see if there's something we can do to help. When you have a moment, please give us a call at 1-800-582-4048 between 9AM and 5:30PM ET, Monday-Friday. We hope to hear from you soon.

Jun 7, 2018
Amy29
1 out of 5 stars review

Horrible product !

I bought this today and I was so excited to use it, because my chin, nose, and forhead were covered in blackheads and pimples ... So I get home I wash my face how the directions on the back of the bottle say and 5-10 minutes after I wash my face I notice a gigantic dry patch on my cheek, from one wash and personally I'm scared what would happen if I kept using it honestly I don't think people should be using this, DO NOT BUY THIS PROUDUCT.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thanks for writing this review, Amy – we're so sorry to hear about your experience. Please give us a call at 1-800-582-4048 between 9am and 5:30pm ET, Monday-Friday so we can chat some more about it. We hope to hear from you soon.

Dec 2, 2010
Becky
5 out of 5 stars review

Amazing!

I have had the worst problems with acne and it wasn't until recently that I realized that I was over-cleansing as a result, which only made my acne even worse. So, I went and bought this as a milder replacement for my old cleanser, and the results have been fantastic! Just washing twice a day with this and supplementing with a non-pore clogging moisturizer has cleaned up my complexion almost 100% in two weeks!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jun 14, 2025
bromleyd_7930
5 out of 5 stars review

Great wash for acne without drying skin

I have been using this wash for 20 years, nothing has been more effective for removing makeup and preventing acne without drying. I have combination skin and I have yet to find another product that is effective at cleansing without drying for a reasonable price point.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Mar 23, 2025
milliel10cc_4178
2 out of 5 stars review

Maybe good for someone but too harsh for me

This was wayyyy to harsh on my skin and left my face incredibly red and tight, almost to point of feeling burned. I'm sure that it works amazing for someone out there so definitely try it for yourself to see if it's right for you, but doe me Ive never purchased since that first experience and would not buy in the future.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Mar 27, 2014
Math
1 out of 5 stars review

Horrible acne contrôlé face wash

I bought this horrible Acne controle oil wash face wash a month back. And just after using for a week I realized that my skin is going dry, rough and itchy. Now after using it for a month my skin has completely dried up and has become red. To the contrary this acne controle face wash has given me numerous acne on my face. Now my skin is so dry that even if I apply any cream it itches to the core and is too painfull. I will recommend everyone not to go for their oil free face wash acne controle face wash. This is the worse face wash I have ever used.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361