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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
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Aug 2, 2020
Cowboys Guy
1 out of 5 stars review

WORST face wash ever!!!!!!

I've been using this product for about a week, until I had to stop. My face is severely red, burning, extremely itchy, and broke out with small, white pimples everywhere, even all over my neck! It hurts so bad!! If you want to avoid an allergic reaction, and all of the symptoms above, then steer clear of this cleanser!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear about your painful reaction after using this cleanser! We'd love to gather some additional details about your experience to see what we can do to help, so please call us at 1-800-582-4048 when you have some time to chat. We're available Monday through Friday, from 9 AM to 5:30 PM ET. Talk to you soon!

Jan 7, 2016
KKBell420
5 out of 5 stars review

It works, but I can't use it as directed.

This is the most powerful acne wash EVER. This stuff will completely remove any oil from your skin and clear it out, but the problem is, it's just too strong for daily use. I actually use the regular Neutrogena facial bar on a daily basis. If my skin begins to feel oily, then I'll step up to the Neutrogena "Deep Clean Facial Cleanser" and if necessary I'll also use that with the "Clear Pore Oil-Eliminating Astringent". Normally, that's enough, but if, and only if, that isn't enough, I'll use the "Oil-Free Acne Wash". I can only use this product maybe once or twice a week, and that will do the job, in conjunction with the other products. I could never use it twice a day as directed, but that doesn't mean it isn't a good product. I read some of the other reviews and I sympathize with those that may have developed a rash from this product. The first time I used it, the same thing happened to me from following the directions, but I did figure out how to use it, and it does have a permanent place in my normal skin regimen now.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer care

Hi, KKBell420. Thank you for your review and for letting us know about your experience with our product. We'd like to gather some information about what happened and about the product you used since this is not typical. Please call our consumer care center at 1-800-582-4048. Our specialists are available Monday-Friday 8AM-8PM ET. We're looking forward to speaking with you.

Mar 23, 2025
blufoxfire_6745
5 out of 5 stars review

Best Oil and Dirt Destroyer!

I really like Nutagenas Oil Free Acne Face Wash it has a nice smell and it’s great at getting rid of dirt and oils. It can be a bit drying though so I recommend using a good moisturizer afterward, if you have active acne or are easily prone to breakouts I suggest using a non comedogenic moisturizer, basically one that won’t clog your pores and is easily absorbed.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Apr 12, 2023
carlal87
3 out of 5 stars review

Good started waah

I used this face wash for years, and it always seemed to work for me. I would still have habitual breakouts, but that was more related to outside factors than the wash itself. I would buy this wash again if I was in a pinch, and needed something asap

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jun 11, 2015
fadly
1 out of 5 stars review

Turned out bad

I've been using this product for quite a week now and i feel that it dries out my skin so much that i have to use a moisturiser. My acne hasn't diminished at all the minute i use it and more pimples are coming out, i don't know what's wrong. Definitely not using this product anymore.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We are sorry that you had this experience with our product. This is not typical and we want to learn more about what happened. Please call us 1-800-582-4048, we're open Monday through Friday, 8 AM-8 PM ET. We hope to hear from you soon, have great day.

Apr 21, 2022
RMB
5 out of 5 stars review

Great Product for Acne Prone Skin

I’ve been using this product for years. My dermatologist recommended it for adult acne. It’s great for my skin type and my 15 & 18 year old daughters use it too. It doesn’t cause us any burning, itching, or peeling, just clear skin. I’ve read reviews that some people have had such issues with this type of Neutrogena Acne Face Wash. This product contains SalicylicAcid and it might not be the right product for sensitive skin, but my experience has been very positive for my combination skin type. I recommend it for acne prone skin, but remember to use moisturizer no matter which face wash you use.

Helpful?6BX1SN339KCK13596802361
Sep 2, 2018
Clau25
4 out of 5 stars review

Good for my severe cystic acne

I bought this wash two weeks ago and my cystic hormonal acne has improved a lot. I noticed changes since de second day of usage. I used to have one new pimple almost everyday before start using this wash, but now these breakouts are reduced to one or two smaller and non cystic pimples. I use the wash twice a day with the rapid clear 2in1 (just at nights). Of course this product has caused me a little dryness but that’s because of the salicylic acid, (and I rather that than my excessively oily face)... My skin is very sensitive but just with the gentle dryness as side effect I think it has worked well on my severe acne problem skin

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Nov 16, 2019
alexisrp
2 out of 5 stars review

irritates sensitive skin

it lately has been making my skin super i rested. it’s been burning and hurting and i have to sleep through it for it to stop. it makes my skin dry and tight so when i go to put moisturizer on it to make it ease, it just makes it worse. i do have sensitive skin, so it may be the issue, but i wouldn’t recommend.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Neutrogena

Hey there, thanks for reaching out! We're so sorry you had such a negative experience with our facial cleanser. We'd love to learn more. If you wouldn't mind giving us a call at ​1-800-582-4048 M-F 9AM-5:30PM ET. When you call please mention your reviewer name to our specilaist. Chat sonn!

Nov 27, 2022
tawankaw
5 out of 5 stars review

Neutrogena face wash

I like how I have your skin very clean and feeling very vibrant and give it a nice glow I would recommend this product to anyone because I had a great outcome I have recommended it to family members and they also like this product I don't have any complaints about this product it is a good product for any types of skin clears up well

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Mar 23, 2020
Reagh59
1 out of 5 stars review

Burnt my face

I bought this Wednesday afternoon I used it that night the next two days my neck started itching and the next day my face was sensitive when I removed my make up, I washed my face with it Saturday night and woke up Sunday morning with eyes swollen and face red, burning, and very sensitive to the touch!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear that you had a reaction to our wash. We'd really like to learn more about this. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!