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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
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Apr 3, 2017
annoyedandswollen
1 out of 5 stars review

Burned my entire face

I used this in the summer one time and it didn't burn or make me break out. Thinking it was clearing my skin, I tried it again. I used it the night before, and when I woke up and went to school, I discovered my entire face was swollen and it burned off my skin. It was painful for 3 days straight with non stop burning. It hurt to move my face. I was shocked because Neutrogena products normally don't do this.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're sorry to hear about this. We wouldn't expect you to have any swelling or burning while using our product, and we'd like to speak with you directly to learn more. Please call us at 1-800-582-4048 between 9AM to 7PM ET Monday-Friday. We hope to hear from you soon.

Jun 29, 2023
jennifferc3
5 out of 5 stars review

Super gentle for daily use

I love this as a daily wash during my period and my hormones are going crazy. It helps keep the blemishes away and is gentle enough for daily use. I haven’t used it everyday since I don’t usually get blemishes while not on or before my period, but I don’t see why not. I have combo skin but mostly oily and it works wonders!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Feb 8, 2023
lisal460
4 out of 5 stars review

Deep cleans when properly used

I love how so little will go a lot no way. It deep cleans and rinses off easily. Its good at helping prevent future breaks outs. Doesn’t dry out my skin. Now keep in mind for a product to work you must use it as directed. So many people don’t clean their faces properly and the end result is dirt and makeup left behind causing breakouts. I wash my face twice daily, if I sweat I wash it more. When I use this facial soap It feels deep clean. Highly recommend this product.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Apr 6, 2023
Anonymous
4 out of 5 stars review

I love this!

As someone who always tried using expensive skincare because I thought it made a difference, I was so wrong. I’ve been dealing with acne that I couldn’t get rid of for months, and I am not acne prone. But this has been gentle and really improving my skin!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jan 23, 2024
mikaylag41
3 out of 5 stars review

It was not my fav but wasn’t to terribly bad

This product was kind of if-ie for me.the scent wasn’t great but wasn’t horrible.packaging was fine.price was ok.but I did feel that it made my skin a little dry and didn’t work great for me.all in all peoples skin are different so what works for you may not for me.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi there! We're so sorry to hear your experience was less than ideal. We'd love the opportunity to learn more. When you have some time, please give us a call at 1-800-582-4048, M-F from 9AM-5:30PM EST, along with your reviewer name. We look forward to hearing back from you soon.

Mar 21, 2025
zhibekd_533
5 out of 5 stars review

Skin looks healthy and clean✨

I bought this Neutrogena Oil-Free Acne Wash for my husband, and the results were impressive! He has problematic skin, especially on his forehead and chin, and after just a week of regular use, the inflammation noticeably reduced, and his skin looked clearer and fresher. The cleanser contains salicylic acid, which helps fight acne by deeply cleaning pores and preventing new breakouts. Despite its powerful formula, it doesn’t dry out the skin — instead, it leaves it feeling clean and refreshed. The scent is light and pleasant, with a citrusy note — perfect for a morning boost. The packaging is also a big plus: the pump dispenser is convenient, giving just the right amount of product without any mess or spills. Another bonus — the price. For this quality, it’s very affordable, especially considering the size and effectiveness. My husband is happy, and I’m even happier — his skin finally looks healthy and clean. I highly recommend it to anyone looking for an effective, budget-friendly, and easy-to-use acne cleanser!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Mar 15, 2024
gracetee
5 out of 5 stars review

Best cleanser

I have you been using this formula for years. These are just like you buy in the store excepted a better price. I’m not sure how this product works for moisturizing but I do have sensitive skin and it works fine on my skin. Makes it clean with no leftover residue

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Dec 24, 2018
HeavenLiy
1 out of 5 stars review

DRIED MY SKIN !!!

I've been using this product for a few weeks now and I'm upset. It's been working so well at first. I have bad acne on my chin area and nose area it began to clear within days. All of a sudden I noticed the more I used it the less it worked. My skin is very peeley and I just don't know what to do. The moisturizers I have only help for about 2 hours or so. Any suggestions?

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hello, we are so sorry to hear about your experience with our product. We would love to help and learn more. When you get a chance, please call 1-800-582-4048, Monday - Friday, 9am - 5:30pm ET. Thanks and we hope to hear from you soon!

Mar 23, 2020
Reagh59
1 out of 5 stars review

Burnt my face

I bought this Wednesday afternoon I used it that night the next two days my neck started itching and the next day my face was sensitive when I removed my make up, I washed my face with it Saturday night and woke up Sunday morning with eyes swollen and face red, burning, and very sensitive to the touch!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear that you had a reaction to our wash. We'd really like to learn more about this. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!

Jul 26, 2019
MrsDav
1 out of 5 stars review

Caused blisters and dryness

I do not have, and never have had, sensitive skin. I've been using this product for 3 days and I have only been using it once a day (as I do when I'm trying a new product). I woke up this morning (on the 3rd day) with severe dryness around my nose and blisters all over my chin; it's not just uncomfortable, it's painful. If this product can effect someone with normal skin, I can't imagine what damage it would do to someone with sensitive skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're sorry to hear this. Give us a call at 1-800-582-4048 so we can learn more. We're available M-F 9am-5:30pm ET. Thanks for letting us know!