Skip to Main Content
Sams Club
Sams Club
Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
Sort by |
Showing 1,241-1,250 of 6,498 reviews
May 28, 2018
Anonymous
5 out of 5 stars review

The ONLY facewash I can use

I've used this product for close to a decade (it helped clear my mild acne in high school and has kept my face clear since) and it's the only facewash I've used that doesn't make me break out. I'm not sure what happened with all of the reviewers stating how harsh it is, I have insanely sensitive skin (warm water sometimes gives me hives) and this has never bothered me. I always moisturize after washing with this and have never had any dryness, burning or discomfort. Love it!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer care

We are happy to hear how well our Acne Wash has worked for you and greatly appreciate your feedback! Have the best day!

Jun 23, 2023
angelaqd3f9
3 out of 5 stars review

Good product but don’t over use

I used this a lot during my teenage years of trying to combat acne.  It was a nice product and brighten the skin. It didn’t have no harsh scrubbing particles in it that got stuck in the pores. But it caused me to become very oily and possibly over dried out my skin.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thank you for taking the time to review and for sharing your experience. We would like to know a bit more. When you have a chance, please give us a call at 1-800-582-4048 Monday - Friday 9:00am-5:30pm EST. Looking forward to speaking soon!

Nov 24, 2014
poriruaboi
1 out of 5 stars review

Painful

Never really had acne problems in my life until recently. So a mate referred me onto this product. I've only used this product twice and it did settle the acne right down but the side effects that came with it was not worth it. My face is now burnt red, feels like its on fire and my skin is flaky. These side effects have siverly interfered with both my jobs. I am the face of an Event's Arena Centre and also a DVD presenter for Group Fitness Aerobic Classes. Is there anything that could clear this up immediately??? :(

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We are so sorry that you had this experience with our product. This is not typical of our face wash and we want to learn more about what happened. Please call us at 1-800-582-4048, we're open Monday through Friday, 8 AM-8 PM EST. The care specialist that you speak with will be happy to help you.

Apr 23, 2014
Anonymous
1 out of 5 stars review

Worse Face Wash I've Ever Used!

I ran out of my normal day-to-day face, Cetaphil Gentle Cleanser, so I had to borrow this product from my roommate. I knew that I had acne and somewhat oily skin, so I thought, "sure, this should be okay." Boy was I wrong! I ended up using it for 2 days and after the second day of using it I began to notice that my face was getting very irritated, dry, and itchy around my chin/neck area. It was such a weird feeling! I tried to soothe the irritation with a moisturizer but the dryness continued. The next day when I woke up, my face felt flaky and dry around my mouth area. Even now, about 3 days after my last use, my face still feels SO irritated and dry! I will never use this product again! It may just be me, but for anyone with sensitive skin, I DO NOT RECOMMEND this product!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We are sorry to hear about your experience with our product! This is not typical of our product and we would like to gather some information about what happened. Please call our Consumer Care Center at 1-800-582-4048. Our specialists are available Monday through Friday 8AM-8PM EST. Thank you and we look forward to hearing from you!

Jan 1, 2023
reya
3 out of 5 stars review

Not for Severe Acne

I’ve suffered with acne for most of life. The only solution that has been effective in clearing my skin and keeping it blemish free is dermatologist-prescribed medications. In my opinion, this product is for mild skin conditions that can easily be addressed via low dose SA.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thanks so much for sharing with us! We'd love to learn more, when you have a moment to chat, please give us a call at 1-800-582-4048 anytime M-F between 9am-5:30pm ET!

Jun 29, 2023
yelissav
5 out of 5 stars review

Old reliable

This was one of the first acne face washes that worked without irrirating my skin. I used to use it as a tesn. Now that im an adult and splurging on pricier acne products (that work very well), I still cant help but think if I should just go back to my cheaper neutrogena washes. So good! So affordable!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jul 25, 2024
janakv
5 out of 5 stars review

Good for Acne

This is an amazing product. When using this, it feels nice, clean, fresh and has a nice scent. It is a nice spray bottle do it is easy to use. And the ingredients aren't junk, they are real! It has reduced my acne and I recommend to use this product.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Aug 18, 2022
Anonymous
4 out of 5 stars review

Clean

Neutrogena does it again. They do have a pretty good line, my mom uses them a lot. That means they’re not just for teenagers LOL. This oil free wash felt great but I don’t have lots of acne so if compared to someone who does I’m not sure how it would work.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
May 12, 2018
Jhon
1 out of 5 stars review

Terrible

I'm from indonesia, I'm so disappointed with this product, I bought this product 5 days ago.The next day after I use this product my face get dry, its so hurt and my eyes get swollen. The second day I get dark patches on both sides of my mouth, it's so terrible.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Service

Thank you for reaching back out to us! We're very sorry to hear about your experience, as we wouldn't expect this while using our products. We'd like to learn more to see how we can help. Please give us a call at: 1-800-582-4048 Monday through Friday 9 AM to 5:30 PM ET. We look forward to hearing from you!

Mar 3, 2017
Christina T.
1 out of 5 stars review

Burned My Daughters Face

I purchased the Oil Free Acne Wash for my 13 year old daughter because I wanted her face to be deeply cleaned since she recently started having some minor breakouts.. She used it last night and her face started burning right away. She continued to rinse her face for a good 5 mins. She did not tell me about her experience until today. When she woke up this morning she again used the face wash, because she didn't realize it was the soap that was causing discomfort, and her face turned bright red and was burning really bad.. She sent me a text from school that her face was burning so bad she could hardly stand it....and she is NOT a complainer normally. I was worried that if she didn't wash her face (with a different product) whatever was causing burning could seriously hurt her skin so I brought her home from school so she could wash her face with Purpose. She has reported that washing her face with the Purpose has received some of her pain but it still hurts very bad and her cheeks and forehead are bright red like a bad sunburn.16 hours after using the Neutrogena soap her face is still bright red and very painful. I've used Neutrogena products for years and I am very disappointed with the product. I look to Neutrogena to gently but thoroughly clean my families skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thank you for writing this review. We wouldn't expect this product would cause burning or redness. We want to learn more about your daughters experience. Please give us a call at 1-800-582-4048. We are available Monday-Friday, 9AM-7PM EST. We look forward to speaking with you.