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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Jul 30, 2025
hoff04_4388
4 out of 5 stars review

Nothing beats the classic

This is the OG cleanser for anyone who suffers from acne prone skin. Was originally recommended to me by my dermatologist and I have been using it ever since because it is such a reliable product. The product does its job without causing any damage to my skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Nov 12, 2017
kcarlisle
4 out of 5 stars review

I love this product but it could be better..

I’ve been using this face wash for almost a full year now. It was recommended to me by my dermatologist because I have very sensative skin. I really like it and it really does help with my acne, but it is a little drying. Not something that a good moisturizer can’t help but I’m hoping that they come up with a version of this with some added moisture!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thank you for leaving your review! We'd love to learn more about your experience with the product. Please give us a call at 1-800-582-4048 from 9AM-7PM ET Monday through Friday. We look forward to your call!

Jan 11, 2022
Alex R
1 out of 5 stars review

Face burning, peeling, and swollen.

I almost never leave reviews, but please don’t buy this!!! I have acne and have used many acne products without a reaction like this. After two uses, my face is swollen, peeling, and burning! And it seems to just be getting worse. I actually took the day off work because my skin hurts and looks so bad! This is ridiculous.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear you had this experience, Alex. We want to learn more about this and see how we can help out. Please call us at 1-800-582-4048, Monday-Friday from 9am to 5:30pm ET. When you call, mention your email to our specialist. We hope to chat soon!

Jul 23, 2013
bittersweet
2 out of 5 stars review

good for the price

So before I used this product I had the grapefruit foaming cleanser. I absolutely loved it!! It made my skin really soft and clean, but also smelt amazing and pretty much cleared up my acne. So when I ran out and went to the store to get more it was gone. So I decided to buy this product because it was a good price and I saw a commercial about it. So in the the first couple of days using it, my skin felt fine. Clean and fresh. But after one week everything started going down hill!! My skin is getting so dry that its cracking and peeling and the sides of my nose, mouth, and chin. When I touch my face I can feel flakes!!!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Aug 30, 2022
sidneec
4 out of 5 stars review

oil free wash with salicylic acid

this type of face Wash has always done good for my skin type because I have really oily skin which causes a lot of small white bumps. and actually salicylic acid fights in particular these white acne bumps so it really helps my skin become more vibrant while I used this particular brand of face wash.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Aug 1, 2012
lyka3
5 out of 5 stars review

Try this!

I first began using this product in high school. Since then, I've switched around a lot and in the process tried dozens of drug and department store acne washes/cleansers/creams. I always came back to the Oil-Free Acne Wash, and now I will NEVER trust my face with anything else. The effectiveness of acne medications and washes do vary a lot from person to person, so there's no guarantee that this product will work for you. I've tried products that people have raved about or called miraculous, but I've usually achieved little success. This wash cleared up my daily breakouts when nothing else could, and the price is so reasonable that it's really worth a shot. It's gentle and completely trustworthy for me.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jan 15, 2021
marianinel
2 out of 5 stars review

Dried my skin out so bad!

I bought this about a week ago and it helped with my breakouts some. I noticed I didn’t get as many whiteheads as I usually do. BUT, after about 3 days I noticed my face was extremely dry especially around my eyes and mouth area. The skin around my mouth has been flaking. I’ve been moisturizing my entire face but every lotion I have tried so far makes it burn and has been painful.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Hi, there! We're sorry to hear this. We care about your experience and want to learn more. Please give us a call at 1-800-582-4048, Mon-Fri, 9am-5:30pm ET and share your Reviewer ID with the beauty expert. Hope to talk soon!

Jun 11, 2019
Leenealc
4 out of 5 stars review

Good Face Wash

My dermatologist recommended this face wash after I stopped Accutane, and so far I've had good results with maintaining a clear complexion. It does dry your skin out and make it flaky, but this has gotten better after I started using a silicone face brush; since I've started doing this, the burning I experience after washing and moisturizing is less intense every day. (I use Cerave moisturiser after washing in the morning and at night.) Because of the salicylic acid, which is really good for clearing acne, your skin will get dry. However, overall I think this is a good face wash and the results, I believe, are more satisfying when using a soft exfoliator brush and moisturiser.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We want to hear more about your experience with this product. Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!

Jul 27, 2013
$wEEtZaRa
3 out of 5 stars review

It's an 'OKAY' product!

Yes i agree that it works but, When you apply it, it burns, then after washed it is Alright.. but after a while you might feel ur skin itchy (my did not)... Also u will find it flaky & dry but i feel that it's Okay... Because after some time it turns to normal skin type ... M just a little confused with this product because it MAY damage my skin later on.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Sep 16, 2023
alexa_o
3 out of 5 stars review

Not approved❌

I’m someone who suffers with acne/ combination skin and unfortunately this product did not leave me impressed. ✅Pros - affordable - available anywhere - does give a deep clean ❌Cons - strips away your skins barrier - promotes oiliness - too harsh to be part of a daily routine - didn’t pair well with other skincare products (even the gentle ones)

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're sorry to hear that you had a bad experience with our face wash! When you get the chance, please call us at 1-800-582-4048 between Monday - Friday 9:00am-5:30pm EST so we can learn more and help you out! Thanks in advance!