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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
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Showing 1,221-1,230 of 6,498 reviews
Nov 23, 2018
Tai1
1 out of 5 stars review

Chemically burned me

Within 30 minutes of using this product, even after moisturizer, my face was extremely dry, burning, sensitive, and my skin was flaking off. For a week after, I had to apply a moisturizing mask and lemon balm daily. Please never buy this product, I have seen great reviews for it but it is not worth the risk of this pain. If you have sensitive skin, use Cetaphil. It works painlessly and never burns the face. Neutrogena has responded to reviews of this product, so they are aware that this burns many people, but instead of taking action all they do is leave a useless customer service line. Guess they are still making too much money off of this product to consider pulling it, at the expense of burning peoples skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thank you for taking the time to share your feedback with us. We're so sorry to hear you had this reaction after using our Oil-Free Acne Wash. We'd like to gather some more information and help to make this right. Once we have this information, we can share it with our safety team to help us continue to improve our products. When you have a moment, please give us a call at 1-800-582-4048. We're available Monday-Friday from 9a-5:30p ET. We hope to hear from you soon!

Mar 24, 2025
christianw59_6779
5 out of 5 stars review

a reliable option for acne-prone skin.

Neutrogena Oil-Free Acne Wash is a gentle yet effective cleanser that helps treat and prevent acne. It contains salicylic acid, which helps clear out pores and reduce breakouts without drying out the skin. The formula lathers well, and the scent is subtle. It’s suitable for daily use, leaving the skin feeling refreshed and clean. However, those with sensitive skin may find it a bit drying, so it’s important to follow up with a moisturizer.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Mar 11, 2023
courtneyj139
5 out of 5 stars review

Acne free, oil free

I love to use this face wash a first step in my double cleansing routine. I first use a scrub and then use this. The combination of the two face washes really helps to remove all of the dirt, oil, and makeup at the end of a long day. I highly recommend this product. Another beautiful benefit is the salicylic acid which my skin loves so much.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Nov 19, 2023
niaj9
3 out of 5 stars review

Cost Effective Product

I tried this product and I like how easy it was to use. I tend to like washes that have thicker consistency and this one is more liquid base. Unfortunately after a few days of using this product, I noticed my skin not reacting well to this product so I had to discontinue use. But I will say this product is an option if you are trying to be more economical.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Sep 13, 2011
rick24
5 out of 5 stars review

this product defiantly works

i have been using this product for over a month and i have noticed significant changes in the oiliness and redness. This product worked fast and effectively. I was very impressed with the speed of how quickly this product worked. I was only using it as a night wash and every morning woke up with a clear and with a much smoother face. Also I noticed that it calms the skin decreasing the amount of redness throughout. I 100% approve this cleanser .

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Mar 15, 2024
katv25
4 out of 5 stars review

Good

I always used this as a teenager that was involved in multiple contact sports and as everyone knows, puberty can hit hard with the unsightly pimples you develop through all the grease and grime of sports. The product works great and makes my facial skin feel less oily. However, it dries out my skin.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hey there! We'd love to look into your review in a little more detail. When you can, please give us a call at 1-800-582-4048 Mon-Fri between 9 AM and 5:30 PM ET. Hope to chat soon!

Jul 19, 2020
Katherine145602
1 out of 5 stars review

Left face red and dry and painful

I have been using this product for about a week now. At first it was fine and my face felt a little dry, but after a few days my face became very red and flushed after getting a shower and washing with this product. If you have sensitive skin at all I do not recommend using this, you will regret it!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear about this reaction, and we hope you feel better soon! We'd love to learn more to see how we can help, so please call us at 1-800-582-4048 when you have some time to talk. We're available from 9 AM to 5:30 PM ET, Monday through Friday. Can't wait to hear from you!

Mar 11, 2025
djp9_5795
3 out of 5 stars review

Depends on skin type.

Works well depending on skin types. Mine is more on the drier side which made my skin sometimes itchy and not take care of my acne but for oily skin it works well. Personally went with another brand just because it doesn’t match my skin type and acne.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Apr 13, 2018
Janis
3 out of 5 stars review

what’s happening?

I used this product years ago and I loved it. Now I’m wanting to buy it for my daughters and reading the reviews I’m really concerned. Did they changed the formula? I would like to know what’s happening before I put it on my daughters face. Can someone answer me please?

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Service

Hey there! We reformulated our Oil-Free Acne Wash back in 2007, but we wouldn't expect it to cause your daughter any troubles. Have a great day!

Sep 15, 2024
vc_jimenez
5 out of 5 stars review

10/10 !!

I’ve used this wash since my early 20’s, I’m in my 30’s now, swapping out my regular body wash twice a week in the summer months and once a week the rest of the year. My skin is always silky smooth, I love that there’s no lasting scent or residue feeling on the skin.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361