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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Aug 1, 2019
JuzaAcniGal
4 out of 5 stars review

Keeps bacteria at bay from causing acne

I used to have bad red rash which was originally red and itchy when using this product because of its reaction to vitamin A. I repeat you should NOT use this wash together with vitamin A creams like retinol because this cleanser contains 2% salicylic acid. When I was off retinol and used this product solely in conjunction with benzoyl peroxide to control my acne, it worked so well to de-clog my pores and keep my face from breaking out! (I have extremely oily skin with bad history of cystic acne) really happy with this product but I recommend not to use it twice a day as it can be too harsh. On some days when my skin is dry, I use a gentle cleanser. On a side note, neutrogena could skip the fragrance, It doesn’t really do much for the skin :/

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We wouldn't expect this and want to learn more so we can help! Give us a call at 1-800-582-4048. We're available Monday-Friday 9AM-5:30PM ET. When you call mention your username to our team. We hope to speak with you soon!

Jul 26, 2013
2BMimi
4 out of 5 stars review

I'm a believer... the best acne wash ever!!!

I'm an 45 yo Afro-Am woman with oily/acne prone skin and I must say this wash is the BEST at treating my acne. Since I started using it my skin is smooth, clear and with CONSISTENT use (sometimes I get lazy) acne free. I've tried VERY expensive products recommended by dermatologist and estheticians, but NONE have worked better than this one. The 2% SA ingredient does the trick but CAN OVER DRY if you're not careful so it's VERY important to use this product with a lubricant (coca butter/vaseline). The first couple of times I used it, I used it twice a day WITHOUT lubricants so my eyes dried out, my lips were stripped and the tip of nose was flaky and peeling, so I pulled back to once a day and started using lubricants. I'm so glad I didn't give up on this product because the results were so worth it. To prevent drying/peeling of the delicate areas (Eyes, tips of Nose, Mouth) I follow these steps: 1) Apply a SMALL amount of lubricant (I prefer cocoa butter) to eyes, nose and mouth with a cotton ball or Q-tip 2) Apply N's Oil-Free face wash (usually on my cheeks, chin and forehead - where I breakout most). I usually leave the wash on my face for a few seconds. 3) Remove with warm water repeating this step several times. 4) I wash again with a mild soap or gentle face wash to remove product and coca butter residue and then pat dry. I follow-up with an Oil-Free Toner and my face is left feeling clean, fresh, smooth and and acne-free. I use this product ONCE a day (2x per day if I've skipped a day or two and feel like I'm going to have a major breakout). My daughter uses the same product in a cream version (she has dry skin) and it works better for her so be open to trying different versions until you find the perfect mix for you. Hope this helps!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Feb 28, 2012
Kaiti
1 out of 5 stars review

Horrific

First off I want to say I rarely have problems testing different products, I have combination skin and it's pretty tough. I purchased this product to try something different. I don't suffer from acne but I get the occasional spot on my face and I wanted to see if this was effective in clearing up those every now and then blemishes. The first time I used it, it was before bed, I wasn't able to sleep because my face was extremely itchy. My chin area, my cheeks. It was excruciatingly painful. I woke up in the morning with red dry skin. That was only after my first time using it. The second time it was 10x more unbearable. My whole forehead has broken out in tiny bumps (which was totally clear before me using it) and has increased the amount of blemishes on my face. I do not recommend this and am returning this product immediately. Do not waste your money and don't let the #1 Dermatologist Recommended on the bottle fool you.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Dec 8, 2024
andrewm98_2447
4 out of 5 stars review

Really works

Neutrogena Acne Wash is a popular facial cleanser that effectively targets acne without being too harsh on the skin. Formulated with salicylic acid, it helps to unclog pores, reduce breakouts, and prevent future acne. The gel-based texture lathers well and leaves the skin feeling clean and refreshed. However, some users may find it slightly drying, especially for those with sensitive skin. It’s gentle enough for daily use, though it's recommended to follow up with a moisturizer. Overall, Neutrogena Acne Wash is a reliable, affordable option for those seeking to combat acne and maintain clear skin.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please give us a call at 1-800-582-4048. Our team is available Monday-Friday, 9:00 am-5:30 pm EST. We hope to hear from you soon!

May 1, 2021
wakeupmakeupbri
3 out of 5 stars review

This oil free acne wash is truly is an ok for me but such a great price! I actually don’t have oily skin though so maybe it would be better for oily skin, it was an accidental purchase for me but I still used every drop so I do recommend to acne and oily skin!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Mar 29, 2025
kristyz5_2461
5 out of 5 stars review

Still using after 25 years!

Kickin it old school with this face wash. But I’m in my 40’s and doing alright! My husband in his 50s and always shocks people when he says his age! We both use this face wash (I’m sure that’s not the only reason why) but it I’m sure helps! Doesn’t dry our faces out and leaves us clean, clear and under control!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jun 4, 2022
Kite682
1 out of 5 stars review

Terrible and harmful face wash

This is hands down the worst cleanser I've ever used. I used it only twice and was left with chemical burns. TWICE. This is especially disappointing because this is marketed towards people who also ready have issues with their skin, and this just adds to the list of skin concerns and pain. Totally unsatisfied and will be steering clear of Neutrogena from now on.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear this happened! Give us a call at 1-800-582-4048 M-F 9AM-5:30PM ET so we can chat more. We hope to hear from you soon!

Apr 20, 2024
sabrinak200
5 out of 5 stars review

Not one bad thing to say!

Moved from Germany to New York and couldn’t find the skincare I used back then here. So I started with this product and let me tell you I use it over a year now! The scent is neutral, no burning on my skin (and I have sensitive one) just keep your eyes closed! The price is good for the quality. I would say it’s very effective. With some other products from neutrogena I can keep my breakouts in control :)

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Sep 23, 2019
Rose0289
5 out of 5 stars review

Great for clogged pores

This is great for unclogging pores or if you are prone to clogging. I use 2 or 3 times a week to help maintain my pores and this is a must have in my arsenal of skin care. This is very effective so if you are not prone to pore clogging this is not for you. I use sunscreen and makeup every day so this really cleans out what can build up over time. I do not advise that you use this every day because that may not be necessary for your skin. With any active ingredient go slow and determine what works for you. This is very effective for my over 40 yr old combination skin. FYI I use once a day 2 to 3 times a week for tight clean pores and I do not use 2 days in a row. This works and can not be without this.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jul 10, 2024
meganl550
5 out of 5 stars review

The morning Bliss is so amazing.

They all made my skin stop and worked with the acne I have going on and exfoliated and the scents are amazin.g. it worked really quick. The texture was great. Wasn't thick, just the exact. The packaging doesn't matter to me and it was great value for the money

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361