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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
4.2 out of 5 stars
stars
6,707 ratings6,507 reviews
  1. 5 stars58% (3,865)
  2. 4 stars20% (1,345)
  3. 3 stars11% (719)
  4. 2 stars4% (253)
  5. 1 star8% (525)

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Showing 111-120 of 6,507 reviews
Oct 27, 2020
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

TAKE THIS OFF THE MARKET

I bought this just a few days ago in hopes that it will be a great addition to my skin care routine to help ease my acne, but this has caused my skin to look worse than it has been looking ever since I started to really clean my skin. My skin has been looking better than ever UNTIL I started to use this product. I have a rash and possible chemical burns considering how PAINFUL my face feels. I am so scared that it will get worse. I urge Neutrogena to look into all of these reviews saying we got burns and think about fixing or simply removing this product from shelves. I am so angry that my face hurts THIS bad from a product and I wish I could get my money back.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're SO sorry to hear this caused a reaction. We never expect this to happen so we'd like to chat more with you. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to hear from you soon!

Jan 5, 2023
Reviewer name: mariahr90
2 out of 5 stars
2 out of 5 stars review

Not for dry skin.

I got this product hoping that it would help my oily skin, although it did, it made my face completely DRY! So dry I had to get a moisturizer cream after I use it and it still wouldn't be “not dry”. It's okay for some, but for me, I won't be purchasing this product again.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

We're very sorry to hear that this has happened to you. We would like to learn more about your experience so we can best help you. If you could, please give us a call at 1-800-582-4048, Mon-Fri 9am to 5:30pm ET. When you reach one of our specialists, please provide them with your email address. We hope to hear from you soon!

Sep 27, 2023
Reviewer name: rebeccah2003
3 out of 5 stars
3 out of 5 stars review

It works for oily skin types

I tried using this product for several months. And I just didn't love it. ALthough it did make my face feel clean, it also dried it out a little. I already have naturally dry skin. So this just made it worse. But I think it could work really well for somebody else.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We appreciate your review, and we never want to dry out your skin. Would you be willing to share a few more details? When you have a few minutes, please give us a call at 1-800-582-4048 Monday-Friday, 9:00 a.m.-5:30 p.m. EST. Thank you!

May 12, 2023
Reviewer name: maddiec114
3 out of 5 stars
3 out of 5 stars review

Didn't really work for me

The pros about this product are that it's fairly cheap, doesn't have a smell, and its gentle on the skin. The cons, for me personally, are that I used over half the bottle and didn't see much change. I would recommend adding it as one step to a more thorough skin care routine.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Apr 24, 2017
Reviewer name: Papaya
1 out of 5 stars
1 out of 5 stars review

Acne wash that gave me acne.

I was super excited to use this product as a friend of mine, with clear skin, uses this on daily. I used this at day and night time as part of my skin care routine, and the first 2 days seemed fine. I have NEVER had very much acne, just a few real small pimples here and there when I forgot to take off my makeup. Because of this, I was extremely alarmed when I had HORRIBLE, huge pimples on my cheeks and forehead show up on the third day. These pimples are so large and irritated it seriously looks like I have an acne problem. I used the face wash once more to see if it would help, but it only made it way worse. It's been 2 days since I've stoppes using the product, and the pimples are still red and irritated. Will NEVER buy this product again, as this acne wash only ended up giving me acne...

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

We're so sorry to hear about this! Since this is not something we'd normally expect from our product, we'd like to learn more. If you have a moment, we'd like to speak with you over the phone about this. Please give us a call at 1-800-582-4048 between 9AM to 7PM ET, Monday through Friday. We look forward to your call. Have a wonderful day!

Aug 26, 2023
Reviewer name: kalaniw3
2 out of 5 stars
2 out of 5 stars review

Didn't do anything for me…

I haven't used this in years because I have a routine that works for me and now I only get a few pimples right before my period, at most. This did nothing for me when I used it. However, it didn't make anything worse which can't be said for all skin care products, which is why I gave it two stars instead of one.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jan 8, 2024
Reviewer name: aashiiip
4 out of 5 stars
4 out of 5 stars review

Best for summer

This is one of favorite face wash. I have used this since I was teenager and had developed lot of cystic acne. It was also recommended from dermatology. It help dry my oily skin and remove all the impurities and reduce inflammation. I like using it more in summer as I feel it make my skin more dry.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Feb 23, 2016
Reviewer name: Ray4815
1 out of 5 stars
1 out of 5 stars review

HIVES!!!!

Used this product once and I woke up with my face covered in hives. I skipped class today because my face looks so terrible. It's dry, tight, and flaking. All I wanted was a product that would clear up my acne and acne scars because I didn't want to be self conscious anymore when walking around without makeup on. Instead, i got this mess. Everyone's staring at me like I'm a diseased person. This sucks so much. I had such high hopes.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thank you for taking time to review our cleanser, Ray4815. We're very sorry to hear about what happened. We can assure you that hives and your other symptoms are not typical when using this product. Since this is not something we expect to hear, we'd like to learn more by having you call us. You can reach our care specialists at 1-800-582-4048 between 9AM to 7PM EST Monday-Friday. We look forward to speaking with you directly.

Jan 3, 2023
Reviewer name: rafaana
5 out of 5 stars
5 out of 5 stars review

Teenage Life Saver

Growing up as a teenager with bad acne, the Neutrogena Oil-Free Acne Wash became a life saver. It has been apart of my regular daily routine and has helped so much to clear up my skin from all kinds of blemishes and pimples. It always leaves my skin and face feeling so refreshed and clean as well, and even helped reduce the amount of oil produced from my pores. I highly would recommend this product to anyone who is struggling with acne and is trying to find a simple easy solution.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jan 17, 2021
Reviewer name: kdmcgee22
1 out of 5 stars
1 out of 5 stars review

Dry itchy red patchy skin

I ran out of my Cetaphil cleanser. I bought some of this because a friend of mine in college swore by it. I rarely have pimples. I have some blackheads and whiteheads though. The first few days were OK. I have sensitive skin and I now have itchy red dry patches all over my face. It feels like sandpaper. My skin was not like this before. I have put tons of expensive creams on my face and nothing is helping.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Oh no, we're so sorry to hear about your experience! We'd like to learn more and help however we can, so please give us a call at 1-800-582-4048 from 9am - 5:30pm ET, Monday through Friday. Talk soon!