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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
4.2 out of 5 stars
stars
6,707 ratings6,507 reviews
  1. 5 stars58% (3,865)
  2. 4 stars20% (1,345)
  3. 3 stars11% (719)
  4. 2 stars4% (253)
  5. 1 star8% (525)

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Showing 121-130 of 6,507 reviews
Apr 13, 2023
Reviewer name: paiger133
2 out of 5 stars
2 out of 5 stars review

Smells awful!

It caused my skin to go completely dry and irritated, my skins different and this stuff did not help at all. I was in so much pain and red that it felt like I got sunburnt and then stung by wasps. The smell was terrible. It smelled like I was putting metal cleaner on my face

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jun 25, 2014
Reviewer name: liabean3
1 out of 5 stars
1 out of 5 stars review

My skin is dry and looks uneven

My skin had some acne which comes around every summer, so I used this face wash to get rid of it. The worse decision I made! I read the reviews prior to buying it and despite reading about the drying out I thought my skin would be different. It was not! All that happened was that now instead of having just acne, my skin is dry and is losing its glow. I have gorgeous brown skin and now it looks uneven and dry. Do not buy this product until they take all those drying agents out!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thank you for your feedback, liabean3. This is not something that is typical of our products and we are so sorry to hear that this happened. We would like to speak with you directly over the phone to learn more about what happened. Please call our Consumer Care Center at 1-800-582-4048. We are available Monday through Friday 8am to 8pm EDT. We look forward to hearing from you.

Mar 7, 2018
Reviewer name: danacw90
1 out of 5 stars
1 out of 5 stars review

There’s nothing gentle about this product

Do not buy this product! You’ve been warned! I’m actually very disappointed that Neutrogena would market this product as a “gentle” cleanser (haha!) At least call it what it is, a very abrasive cleansing agent. Unfortunately, I learned after the fact that sodium C14-16 olefin sulfonate can be very drying. Needless to say my face is on fire! Parts of my Facebook are swollen. My skin, which was once almost baby smooth is rough. I’m terrified that this product has done some lasting damage to my skin or will cause a massive outbreak due to the irritation. All of this after having used this produce for three days (shows you how potent the irritant is)! This product is a far, far cry from gentle.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Oh no! We’re so sorry to hear this and we fully understand your frustration regarding your experience with our Oil-Free Acne Wash. When you have a moment, please call us at 1-800-582-4048 between the hours of 9:00AM – 5:30 PM ET, Monday – Friday so we can learn more about what happened and see what we can do to help. We hope to hear back soon!

Jan 13, 2019
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

I WOULD GIVE 0 STARS IF I COULD

I used this product ONCE on my face before bed. I woke up to tiny bumps all over my face and extremely dry, peeling skin. The following 3 days I’ve had burning pain and peeling skin. I have extremely oily skin and this made my face extremely painful. I have tried using a moisturizer and nothing seems to help. DO NOT BUY.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

We're very sorry to hear this and would like to look into this further! Please give us a call at 1-800-582-4048. We're available Monday-Friday, 9AM-5:30PM ET. We look forward to speaking with you.

Nov 15, 2011
Reviewer name: 1137
5 out of 5 stars
5 out of 5 stars review

Finally something that works!

I have combination skin that has always been prone to breakouts and feel like I have tried everything out there. Proactiv made my breakouts worse and nothing else has seemed to make my skin feel healthy until this. Since I began using this product a few months ago I have started to have clear skin (except for a few blemishes during that time of the month). I use this with the intensive daily moisturizer and light night cream and it works like a charm! I will never buy any other facial cleanser ever again!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Mar 15, 2024
Reviewer name: deariab
5 out of 5 stars
5 out of 5 stars review

Clean, affordable and effective

This was the first cleanser that I've ever bought when I was a teenager and it helped me combat acne at an early age. It works well with any skin and cleanses your face perfectly. It has a clean scent and very inexpensive. I'll buy I'll over and over again

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Sep 16, 2024
Reviewer name: yvonned68
5 out of 5 stars
5 out of 5 stars review

Great for acne!

I highly recommend this amazing product since it's really help me with my acne and don't longer have no more acne in my face.the scent is a little strong but it's ok because it's really work with acne I absolutely recommend too because the price is not expensive and the packaging is great too.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Nov 8, 2023
Reviewer name: meslc45
5 out of 5 stars
5 out of 5 stars review

The Best

I have been using this face wash for about 25 years. I used to break out pretty regularly until started using this so I never plan to stop. It doesn't dry my face out and keeps breakouts away. I tried a hundred products before this one and it is by far the best!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Nov 13, 2020
Reviewer name: AbbyJade
1 out of 5 stars
1 out of 5 stars review

Burnt my skin

This cleanser is VERY strong, so strong in fact it will remove the top layer of your skin. I’m not even kidding. A week has gone by and I am STILL suffering with the chemical burns and very dry skin. The skin around my eyes was so badly damaged it looked like I had two black eyes! And this lasted for about 4 days! >:/ my skin is very red and very sore, I can’t moisturise, I can’t even wear makeup to hide this mess because anything I put on my face absolutely BURNS!! I would not recommend this product to anyone.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're extremely sorry to hear about your reaction to this cleanser, but we appreciate you letting us know! We'd love to learn more about your experience to see how we can help, so please call us at 1-800-582-4048 when you have some time to talk. We're available from 9 AM to 5:30 PM ET, Mon-Fri. Talk to you soon!

Jul 19, 2024
Reviewer name: hannahb579
5 out of 5 stars
5 out of 5 stars review

Overall the product is a great and money well spent

This product works very well. When i tell you that i have really bad acne majority of the time and when my step mom started me on this it went away in a weeks time. It has a light scent not strong at all. It is very silky when you put it in your hand. The packaging was great. i suggest putting some on a wet towel then washing your face like that and it works 10x more than when you use your hands

Review from influenster.com
Helpful?6BX1SN339KCK13596802361