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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
4.2 out of 5 stars
stars
6,707 ratings6,507 reviews
  1. 5 stars58% (3,865)
  2. 4 stars20% (1,345)
  3. 3 stars11% (719)
  4. 2 stars4% (253)
  5. 1 star8% (525)

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Showing 1,171-1,180 of 6,507 reviews
Mar 19, 2020
Reviewer name: Ginger92
5 out of 5 stars
5 out of 5 stars review

Acne free!!!! :)

My boyfriend introduced me to this product a few years ago. Before this I tried proactive, home remedies and Dr prescriptions and nothing worked. My acne was disgusting, it would be lined up from my chin and cheekbones. There was always a new zit on my forehead or nose. I would always have whiteheads on my T zone and just oily as well. So when I tried this, it burned at first but I tried it again a few days later and it made my face feel dry and few days more of using it and my skin cleared up but then I had dry, tight skin situation. I thought “ok, dry skin is better than acne” LoL. I found it very useful if I use it every other day or just 3-4 times a week and I use it with a moisturizer, it works perfectly! So I AM VERY HAPPY!!!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We'd love to learn more about this! When you have a chance, give us a call at 1-800-582-4048, we're here from 9AM to 5:30PM ET Monday through Friday. When you call, mention your username you used to leave this review. We hope to hear from you soon!

Apr 3, 2017
Reviewer name: annoyedandswollen
1 out of 5 stars
1 out of 5 stars review

Burned my entire face

I used this in the summer one time and it didn't burn or make me break out. Thinking it was clearing my skin, I tried it again. I used it the night before, and when I woke up and went to school, I discovered my entire face was swollen and it burned off my skin. It was painful for 3 days straight with non stop burning. It hurt to move my face. I was shocked because Neutrogena products normally don't do this.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're sorry to hear about this. We wouldn't expect you to have any swelling or burning while using our product, and we'd like to speak with you directly to learn more. Please call us at 1-800-582-4048 between 9AM to 7PM ET Monday-Friday. We hope to hear from you soon.

Oct 23, 2017
Reviewer name: Lion242
5 out of 5 stars
5 out of 5 stars review

This product works better than any face wash I’ve

My skin was always bouncing between being too oily or too dry. I tried so many different face washes and moisturizers but my skin either remained the same or got worse. Eventually, someone told me about this oil-free wash. I tried it, and after only a few days, I saw a HUGE improvement. I would recommend this product to anyone who breaks out daily.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jul 19, 2020
Reviewer name: Katherine145602
1 out of 5 stars
1 out of 5 stars review

Left face red and dry and painful

I have been using this product for about a week now. At first it was fine and my face felt a little dry, but after a few days my face became very red and flushed after getting a shower and washing with this product. If you have sensitive skin at all I do not recommend using this, you will regret it!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear about this reaction, and we hope you feel better soon! We'd love to learn more to see how we can help, so please call us at 1-800-582-4048 when you have some time to talk. We're available from 9 AM to 5:30 PM ET, Monday through Friday. Can't wait to hear from you!

Mar 24, 2014
Reviewer name: hippietoes89
1 out of 5 stars
1 out of 5 stars review

horrible horrible product.

used this wash a total of 3 times and my faces dried out , became very red, and very itchy to the point it became painful and brought tears to my eyes. i was embarrassed to go to work and even leave my house! i bought a new gentler aveeno wash and some ultra calming aveeno moisturizer and it starting to ease up but still very dry and very irritated. i have seen countless reviews with the same issue....so WHY ON EARTH ARE YOU STILL SELLING THIS PRODUCT???? very dissatisfied and wish i would have seen these reviews first! terrible!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Jan 21, 2025
Reviewer name: ellaw267_4376
5 out of 5 stars
5 out of 5 stars review

Recommend to anyone!

First of all, I've been using this product for almost 3 years now. This is my go to oil-free cleanser. It works wonders, I used to have mild acne, but thanks to this my acne went away. I will continue to buy it, I hope this encourages you to also try out for yourself.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jan 5, 2025
Reviewer name: zeken_1469
2 out of 5 stars
2 out of 5 stars review

Didn't meet expectations

I recently tried the Neutrogena Oil-Free Acne Wash with Salicylic Acid, hoping it would help with my occasional breakouts. Unfortunately, it didn't meet my expectations. While the product is marketed as a gentle acne solution, I found it to be quite drying on my skin. After using it for a week, my face felt tight and somewhat irritated. The formula does have salicylic acid, which is a well-known acne-fighting ingredient. However, it seemed to strip my skin of its natural oils rather than just targeting the acne. I also experienced some redness and flakiness around my nose and chin area. On a more positive note, the cleanser has a pleasant scent and lathers well, making it easy to apply and rinse off. It might work better for those with very oily skin, but if you have combination or sensitive skin, you may want to be cautious. In summary, while the Neutrogena Oil-Free Acne Wash could work for others, it didn't suit my skin type. There might be better options available for those with sensitive or dry skin.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please give us a call at 1-800-582-4048. Our team is available Monday-Friday, 9:00 am-5:30 pm EST. We hope to hear from you soon!

Aug 10, 2020
Reviewer name: LabTech2020
1 out of 5 stars
1 out of 5 stars review

Ruined my skin

I bought this yesterday to help with the dressed Mask-ne (I wear a mask all day at work and started to get the odd pimple in the chin area). I used it once last night and noticed after about an hour that my skin around my nose and mouth/chin was physically sore to the touch and bright red. I woke up this morning with what seems like Hundreds of tiny pimples and my skin is itchy and raw! I wish I never tried this and stuck with the odd breakout from the mask.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from CS

We're sorry to hear about your experience and would like a chance to learn more. Please call us at 800-582-4048 M-F 9 am-5:30 pm ET. Thank you.

May 24, 2024
Reviewer name: julesisbroke
5 out of 5 stars
5 out of 5 stars review

love it so much! one of the very few things that have ever helped my acne

i've used so many of these. nothing ever works for my acne but this is one of the few that i feel is extremely effective, i love salicylic acid too it's great. doesn't smell like anything, packaging is efficient. only thing is, it's pretty expensive for something that i would use up in like 3 weeks

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jan 12, 2020
Reviewer name: Esmith
1 out of 5 stars
1 out of 5 stars review

My face is covered in a rash and hives

I bought this last week, after 3 days of use my face is covered in hives. This is the only thing I've changed in my routine. I used to use this product about 2 years ago and never had any issues but now I regret buying it again. I'm supposed to go to a birthday party today but I'm covered in hives all over my face and dont want to even leave the house.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear this! We'd like to hear more about your experience with our wash. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We hope to chat soon!