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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
4.2 out of 5 stars
stars
6,707 ratings6,507 reviews
  1. 5 stars58% (3,865)
  2. 4 stars20% (1,345)
  3. 3 stars11% (719)
  4. 2 stars4% (253)
  5. 1 star8% (525)

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Showing 1,141-1,150 of 6,507 reviews
Jun 15, 2015
Reviewer name: Reviewer172
1 out of 5 stars
1 out of 5 stars review

Red and dried out

I used this product twice at night time after taking off my make up with a micellar cleansing water. It left it feeling fresh and really clean. I patted my skin dry with a towel as I'm quite conscious of how I treat my skin. The next night I used it again but after drying my whole face was burning. I thought I had just been too rough with it. The next morning my whole face was on fire and completely dry even down my neck and ears. I haven't used it in 3 days and the redness has gone down but it's still sore and dry all over. So disappointed and annoyed at this!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi there. Thanks for your feedback. We'd like to speak with you to learn more about your experience. Please call our Consumer Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday 8am to 8pm EDT. We look forward to speaking with you.

Jul 14, 2011
Reviewer name: coloroftheweek
5 out of 5 stars
5 out of 5 stars review

I love this cleanser!

I've tried numerous cleansers for my acne for years & this one I have been in love with & won't use anything different, besides exfoliating products. I just love how it makes my face feel squeaky clean & I put on a moisturizer right after. I recommend this product & it is inexpensive.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Mar 15, 2024
Reviewer name: katv25
4 out of 5 stars
4 out of 5 stars review

Good

I always used this as a teenager that was involved in multiple contact sports and as everyone knows, puberty can hit hard with the unsightly pimples you develop through all the grease and grime of sports. The product works great and makes my facial skin feel less oily. However, it dries out my skin.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hey there! We'd love to look into your review in a little more detail. When you can, please give us a call at 1-800-582-4048 Mon-Fri between 9 AM and 5:30 PM ET. Hope to chat soon!

Jan 26, 2023
Reviewer name: pamelam8f75
5 out of 5 stars
5 out of 5 stars review

The Holy grail for young skin, or sensative skin.

What can I say I Love this product. Started using it when I was a young adult, before they made all the other scents, this was a classic. Great on my skin, gel wash, or bar, and the both would last you for a good amount of time. Before there was Proactive, this was the jam, to taje care of problem skin, and Stridex pads, lol. But really, cant go worng with a classic, for sensative skin, and especially, teenage skin. It gives you a glow afterwards.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Sep 28, 2022
Reviewer name: gamergirl_91
5 out of 5 stars
5 out of 5 stars review

Fantastic face wash

I use this face wash every night before bed. It leaves my skin feeling clean and fresh. It has drastically reduced the amount of acne on my chin and cheeks. I have also given this to my teenager, and it has helped him with his acne. It doesn't sting the skin, or leave it feeling oily.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Nov 16, 2019
Reviewer name: alexisrp
2 out of 5 stars
2 out of 5 stars review

irritates sensitive skin

it lately has been making my skin super i rested. it’s been burning and hurting and i have to sleep through it for it to stop. it makes my skin dry and tight so when i go to put moisturizer on it to make it ease, it just makes it worse. i do have sensitive skin, so it may be the issue, but i wouldn’t recommend.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Neutrogena

Hey there, thanks for reaching out! We're so sorry you had such a negative experience with our facial cleanser. We'd love to learn more. If you wouldn't mind giving us a call at ​1-800-582-4048 M-F 9AM-5:30PM ET. When you call please mention your reviewer name to our specilaist. Chat sonn!

Jul 4, 2021
Reviewer name: Memp
3 out of 5 stars
3 out of 5 stars review

Irritated

I can’t say that the product is bad. But, since I started using it my skin has become more sensitive, and it’s been SUPER DRY and IRRITATED! I have red spots that burns!!!! I don’t know if it’s part of the treatment or the ingredients are to strong. I have been using it since may and today I had to stop using it because I can’t handle the pain on some parts of my skin! I saw improvements but my face is TOO dry and burned

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Hi there, that definitely isn't something we'd expect to happen from using the face wash. We want to help, please call us at 1-800-582-4048 from 9AM-5:30PM ET Mon-Fri so we can learn more about your experience. We can't wait to chat with you!

Jul 11, 2012
Reviewer name: Nowaystalker
2 out of 5 stars
2 out of 5 stars review

Not working

I have been using this for a month now and my acne has not been going away and after using this it drys out my skin. I play polo and skate a lot I'm not sure if this will effect it but I also sweat a lot. It also say it will get rid of black heads but it doesn't, I use this when I shower

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Feb 6, 2018
Reviewer name: Amaya
1 out of 5 stars
1 out of 5 stars review

Do not buy!

I used this for two days I then I started to notice my bottom eye lid was swollen I didn’t think much because I thought I didn’t get enough sleep so maybe. I had bags the the next day I notice I could barely open my eyes but I could see and my skin was irritated and itchy and so I looked in the mirror it had burned my skin and my eyes were super puffy I don’t recommend this product

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thank you for getting in touch with us about what happened, Amaya! We're so sorry to hear about your experience, but glad you said something so we could help. This is a max strength acne cleanser, and it sounds like this isn't the one for you. Please give us a call at 1-800-582-4048, Monday - Friday, between 9:00AM and 5:30PM EST so we can talk it over. We look forward to your call.

Mar 24, 2023
Reviewer name: rumezaj
5 out of 5 stars
5 out of 5 stars review

Clean feeling

This is a great cleanser! This gets rid of the bumps quickly and doesn't dry your skin out. After use, your skin feels really clean. I would highly recommend and also great price. I love the way my skin looks and feels. My face is clearing up and feels smoother i just love it and it loves my skin i love looking at my face now.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361