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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.

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Showing 1,111-1,120 of 6,499 reviews
Jan 9, 2014
featherfeather
1 out of 5 stars review

BURNING FLAKING SKIN

I used this product years ago (probably about 5) and it worked so well on my skin, so this time around I figured I'd get the same result, right? WRONG. After 1 USE, my skin is dry, flaking, red, bumpy, itchy, and just plain gross. No amount of moisturizer will fix it, and my makeup won't cover it (I'm a makeup artist, so I have some pretty high end full coverage makeup, and even that won't do it). I gave in and went to see a doctor on the second day because my skin HURT SO BADLY, and I had to be prescribed medication to restore my skin back to how it was before.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Dec 5, 2019
Neveragain27
1 out of 5 stars review

It broke me out!!

This was the first Neutrogena product I’ve used, not thinking twice about it cause I thought it was such a good brand. However after using it once it broke me out bad. Got small little irritated bumps and dried my skin out completely. And don’t forget to mention, ITCHY. Will never use again. If you use, read ingredients and watch customer reviews on YouTube. I had to go to doctor for this so use with caution..

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're so sorry to hear this! We'd like to chat more with you. Give us a call at 1-800-582-4048. We're available M-F 9AM-5:30PM ET. We look forward to hearing from you!

Feb 6, 2023
melissaw425
3 out of 5 stars review

Very Refreshing

I liked the Neutrogena Oil-free Acne Wash, it made my face feel clean afterwards, but it didn't seem to be any different than most of the other projects I have used in the past. I am a woman over 50, so I need a product that cleans and makes the pores smaller, without drying.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi there! Thanks for sharing with us. We are sorry to hear this happened and we’d like to learn more about this experience. Please call us at 1-800-582-4048, Monday – Friday from 9am to 5:30pm ET. Thank you!

Jan 12, 2023
lashonnas
1 out of 5 stars review

No good for me

I so badly wanted to like this product because I have seen that it works well for other people. However, when I went to use it seem like it cause me to break out more and I don’t consider myself to have sensitive skin so I’m not sure what was the reason why

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jun 21, 2020
Leesa1690
1 out of 5 stars review

Dangerous Chemical Burns. DON’T Use It

I bought this for my daughter. She used it three times and her face and eyes swelled up red and burnt. Doctor said it’s a chemical burn. Prescribed steroids and Vaseline. Very frightening experience. This is not fit for purpose and must be removed from sake immediately. There are thousands of complaints all over the worked about these Neutrogena salicylic acid products. Highly dangerous. You will end up in the emergency doctors. It’s unethical that it’s on the market .

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from CS

Thank you for bringing this to our attention. It's not the sort of thing we expect and would like to learn more. Please call us at 800-582-4048 M-F 9 am-5:30 pm ET.

Nov 29, 2015
David
4 out of 5 stars review

Reduced blackheads and pimples

This cleared my face reasonably well. I haven't had any extra problems with dryness compared to other face washes. I use it almost everyday in the week. If you're someone who gets break outs when they try something new I'd suggest doing a spot test first, like you should with every new skincare product.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Feb 9, 2013
thisstuffworks
4 out of 5 stars review

Since we all have acne here....

You can not use just one product and expect results. Truth is our skin need the scrub, the wash and the lotion. I use the scrub once every other day followed up with the lighter feeling acne stress lotion. Second wash in the early evening, not at night before bed, I use this wash followed up with the stress lotion. If your skin is breaking out or drying, you need to add that scrub and always follow up with the stress lotion or their rapid clear acne lotions that leave skin soft. Stay away from toners, period. These products are the best I'll found, you just need to figure out the right system for you in terms of how often to scrub and its not everyday. I can just use water and my face dries out, becomes sore and breaks out like there is no tomorrow until I scrub and don't try to scrub your face off.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Feb 11, 2025
leaj38_7111
5 out of 5 stars review

Neutrogena Oil-Free Acne Wash with Salicylic Acid

Neutrogena Oil-Free Acne Wash with Salicylic Acid is a great choice for anyone dealing with breakouts. It effectively cleanses the skin without over-drying, thanks to its gentle yet powerful formula. The 2% salicylic acid works to unclog pores and reduce acne, while the oil-free formula helps prevent excess shine. I’ve noticed a big improvement in my skin’s texture and clarity after using it consistently. It lathers well, rinses off easily, and leaves my face feeling refreshed. Unlike some acne washes, it doesn’t leave a tight or irritated feeling. Plus, it’s affordable and widely available. If you’re looking for a simple, effective cleanser to keep breakouts under control, this one is definitely worth trying!

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Dec 25, 2022
luzsan
3 out of 5 stars review

Like it

I like to use it every morning and at night when I want to clean my face. It doesn’t really feel like it does a deep cleanser but it’s supposed to be a gentle cleanser so it’s OK. It’s not too expensive. I would recommend it. Although it has a slightly weird smell to it, but nothing disgusting. 

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thanks for your review. We'd like you to give us a call so we can learn more about your experience. Our number is 1-800-582-4048 and we're available M-F, 9am-5:30pm ET. We hope to hear from you soon!

Apr 23, 2014
Arsalan
5 out of 5 stars review

Suitale for sensitive skin too..

My skin is oily and ultra sensitive.. whenever i use any facewash for my oily skin i got acne and pimples.. But this facewash works like a miracle for me.. It not only suited my oily and sensitive skin but also this facewash helped to decrease size of the pores on my face..

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361