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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
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Showing 1,081-1,090 of 6,498 reviews
Jan 26, 2022
lb1234
1 out of 5 stars review

burnt and swollen skin

This product should be discontinued. After one gentle wash my skin feels tight as if I am recovering from a burn/scar. The skin is bumpy and scaly to touch and my eye/lip areas are swollen. The bottle doesn't even say that this is a strong wash which it definitely should. Will not by any Neutrogena products after this. Also there is a lot of similar reviews about this issue which Neutrogena should care more about.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We're extremely sorry to hear about your reaction to this cleanser, but we appreciate you letting us know! We'd love to learn more, so please call us at 1-800-582-4048 when you have time between 9 AM & 5:30 PM ET, Mon-Fri. Talk to you soon!

Feb 6, 2018
ang14
1 out of 5 stars review

My face is burning and have a rash on face & neck

Used for 2 days, every time I would wash my face with it it would burn my skin but so thought it was cleansing my pores so I didn’t think too much about it. I woke up on the 2nd day with my face puffy and red everywhere and an itchy irritation on my cheeks and neck. I don’t know why this product still sells and should be taken off of the market immediately.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Service

Thanks for taking the time to tell us about what happened, ang14. It sounds like this max strength acne cleanser isn't the best match for what your skin needs. Let's have you give us a call at 1-800-582-4048, Monday - Friday, between 9:00AM and 5:30PM EST so we can follow up with you. We look forward to making this right!

Aug 9, 2013
Nayy16
3 out of 5 stars review

My skin is dry!

i started using this product about 3 weeks ago when I started I felt it was cleaning my skin like my skin was soft but it wasn't smooth yet.. I used it for a week or two and I did the same routine over and over again 2 times a day everyday then some of my break outs started turning red so I stopped for a day . Its great but isn't the best .

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Feb 27, 2023
amandab1011
4 out of 5 stars review

Nothing special

I'm currently using this product I'm not 100% liking it. I don't feel that it cleans my face. I have used other better scrubs. I thought that my face would feel better after this but I find myself after I get out of the shower or after I wash my face that I'm washing my face and it's super dirty

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi there, we're sad to hear you didn't get the results you were expecting from our Oil-Free Acne Wash. When you have time, give us a call so that we can learn more at 1-800-582-4048. We're available to chat Monday thru Friday any time from 9am - 5:30pm ET. We hope to hear from you!

Aug 19, 2021
francesb1
5 out of 5 stars review

One of the first face washes i used. Every now and then i like to detox my skin from my current skincare routine and i always go back to this. My skin gets used to products super quickly so switching to this and a simple moisturizer helps make sure my other products always work well

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Nov 24, 2016
Jre53738
1 out of 5 stars review

Product dries out skin terribly!

I used this product 4 times, and it only got worse with each use. It made my skin dry and my face felt so tight and uncomfortable. My skin was red and inflamed. It also burned a little and made my face itchy. It still did not feel much better after using moisturizer. Will not be using this product again.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hello, Jre53738! What you've described is definitely not a typical reaction to our products. We'd like to learn more about the specific product you used, as well as your experience overall. Please give us a call at 1-800-582-4048, Monday through Friday, 9AM to 7PM ET. We hope to hear from you soon!

Dec 8, 2024
andrewm98_2447
4 out of 5 stars review

Really works

Neutrogena Acne Wash is a popular facial cleanser that effectively targets acne without being too harsh on the skin. Formulated with salicylic acid, it helps to unclog pores, reduce breakouts, and prevent future acne. The gel-based texture lathers well and leaves the skin feeling clean and refreshed. However, some users may find it slightly drying, especially for those with sensitive skin. It’s gentle enough for daily use, though it's recommended to follow up with a moisturizer. Overall, Neutrogena Acne Wash is a reliable, affordable option for those seeking to combat acne and maintain clear skin.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please give us a call at 1-800-582-4048. Our team is available Monday-Friday, 9:00 am-5:30 pm EST. We hope to hear from you soon!

Jul 15, 2012
ILoveUBabe22
5 out of 5 stars review

It woike like magic!!!

I love this stuff. It smells good & works great. The first night I used it, once I washed it off my face I noticed a smoothness in my face & when I looked in the mirror my skin looked so clean & clear. Then when I woke up in the morning the pimples I had were smaller, less noticeable and the redness was about gone. I used this product twice a day like it says to & my face was clear in 3 days & ever since my skin has been clear. Thank You Neutrogena!!!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
May 22, 2021
WinterFrost
5 out of 5 stars review

Do research,follow directions, guys...

I have used this product for many years,and it never fails to work.Judging from many reviews here,I don’t think it’s understood that salicylic acid is meant to gently exfoliate the skin,and dry up existing lesions.In the middle of that exfoliating, whatever’s under the skin may come up,so sometimes your face will seem worse before it improves.That’s often true when fighting acne,so patience is key. Next, PLEASE do your research on salicylic acid based products and the side effects. It isn’t advised to use them with other acne products,and sun screen while you’re using them is a must. Lastly, those of you who may be experiencing burns could very well be using the face wash more often than your skin can tolerate.Because of the exfoliating properties, salicylic acid DOES sting. Using the face wash every OTHER day is a more common sense application for sensitivity. Neutrogena’s Acne Wash can and does work, if you’re willing to follow directions and use good sense.

Helpful?6BX1SN339KCK13596802361
Jul 31, 2020
ElizabethW
5 out of 5 stars review

Have used this product for years

I have oily, acne-prone skin and one of the only things that has ever helped with chronic breakouts is this product. I have been using it for about 15-20 years. I use it twice daily as a face wash and follow it up with a witch hazel astringent wipe and benzoyl peroxide and my face remains reasonably acne-free. If I stop using this wash, it breaks out again. It's part of a my regimen to clear up my chronic adult acne.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361