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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
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Dec 8, 2024
andrewm98_2447
4 out of 5 stars review

Really works

Neutrogena Acne Wash is a popular facial cleanser that effectively targets acne without being too harsh on the skin. Formulated with salicylic acid, it helps to unclog pores, reduce breakouts, and prevent future acne. The gel-based texture lathers well and leaves the skin feeling clean and refreshed. However, some users may find it slightly drying, especially for those with sensitive skin. It’s gentle enough for daily use, though it's recommended to follow up with a moisturizer. Overall, Neutrogena Acne Wash is a reliable, affordable option for those seeking to combat acne and maintain clear skin.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please give us a call at 1-800-582-4048. Our team is available Monday-Friday, 9:00 am-5:30 pm EST. We hope to hear from you soon!

Apr 23, 2014
Anonymous
1 out of 5 stars review

Worse Face Wash I've Ever Used!

I ran out of my normal day-to-day face, Cetaphil Gentle Cleanser, so I had to borrow this product from my roommate. I knew that I had acne and somewhat oily skin, so I thought, "sure, this should be okay." Boy was I wrong! I ended up using it for 2 days and after the second day of using it I began to notice that my face was getting very irritated, dry, and itchy around my chin/neck area. It was such a weird feeling! I tried to soothe the irritation with a moisturizer but the dryness continued. The next day when I woke up, my face felt flaky and dry around my mouth area. Even now, about 3 days after my last use, my face still feels SO irritated and dry! I will never use this product again! It may just be me, but for anyone with sensitive skin, I DO NOT RECOMMEND this product!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

We are sorry to hear about your experience with our product! This is not typical of our product and we would like to gather some information about what happened. Please call our Consumer Care Center at 1-800-582-4048. Our specialists are available Monday through Friday 8AM-8PM EST. Thank you and we look forward to hearing from you!

Apr 27, 2025
shinewithkashifaa_320
4 out of 5 stars review

Good but irritates my eyes.

This product claims oil free and it is oil free and really works for acne prone skin also. I have been using it past three months and it really helps me get rid of acne but there is one issue with it that when I use this if a little amount touches my eyes it bothers me and makes my eyes irritating. But overall it is very light weight non sticky formula very easy to use. It cleans skin very quickly and makes it look more clean. I’ll recommend this product to the oily skin people who have acne prone skin and acne issues.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Aug 20, 2019
ames
1 out of 5 stars review

My Skin Went Red, Dry, and Started Flaking

I was super excited to try this product as I thought it had great results, was cheap and really helped acne. I have reasonably bad acne, but my face has never reacted to any products I've tried before, and I've tried searching for the perfect face wash for a while. My skin reacted within 24 hours becoming red under my eyes and orangey around my mouth. My whole lower face was dry and stung. In a couple of days my skin started flaking off and it's just plain embarrassing. While these effects last I've just been using my trusty moisturiser, and no other products. Three days later my face is still flaking. Would not recommend.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Care

Hey ames, we appreciate your bringing this to our attention. We're sorry you had such a negative experience after using this product, and we want to help. This page only supports North American products/consumers, but we recommend contacting our team that supports your country so you can receive the best help possible! Give them a call at + 61 2 8260 8366 and provide them with your reviewer name so they can link you to your case. Have a great day!

Sep 17, 2024
danaa177_3743
5 out of 5 stars review

Heels, active, acne outbreaks

This Neutrogena wash is very effective and has reduced my breakouts. I'm using tretinoin and the wash is gentle enough that it doesn't burn my skin. Will continue to purchase this product. My skin texture has improved and I do enjoy the scent of the wash.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Dec 29, 2014
Traybell
4 out of 5 stars review

Great Product

Very good product! I am teen and I happen to be very prone to acne especially if I'm stressed. This product is great and I haven't experienced any extreme drying of my skin but I'd like to know if you can recommend a moisturizer as I've been using the Neutorgena Rapid Clear 2 in 1 fight and fade toner. I endorse it!!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Dec 27, 2016
Frytog
5 out of 5 stars review

Great For Oily Skin, Great For Older Acne Prone Sk

I am past the age where I thought I'd still be getting acne, but my bad luck: I still have tons of oil and pimples monthly. This cleanser is Great! It take a care of the oil and dries up the pimples in 1-2 days. (I also use prescription medication on my face, but this was the cleanser my dermatologist recommended.) I am very pleased with it. The smell is fresh and not overwhelming. It's also great for relatively sensitive skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Mar 24, 2025
christianw59_6779
5 out of 5 stars review

a reliable option for acne-prone skin.

Neutrogena Oil-Free Acne Wash is a gentle yet effective cleanser that helps treat and prevent acne. It contains salicylic acid, which helps clear out pores and reduce breakouts without drying out the skin. The formula lathers well, and the scent is subtle. It’s suitable for daily use, leaving the skin feeling refreshed and clean. However, those with sensitive skin may find it a bit drying, so it’s important to follow up with a moisturizer.

Review from influenster.com
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Feb 11, 2014
Deb80034
5 out of 5 stars review

Amazing results- Faded dark spots and freckles

This wash basically acts like a minor exfoliating wash. I just love it because it has gotten rid of some dark spots and has lightened my freckles. I also put lotion on my face in the morning and at night. I love this wash so much. I'm 47 years old and had a lot of sun damage to my face. This wash has really improved the look of my skin.

Review from neutrogena.com
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Jul 19, 2024
dutchchocolate
5 out of 5 stars review

Gente and Refreshing Clean

This has become one of my most used facial products on a daily basis. I have used oil-free acne wash for over 15 years and I love the Neutrogena brand. Most of their products are dermatologists recommended and I like that this has 2% salicylic acid in it. It is very gentle on sensitive skin and does a great job getting deep into pores without irritating the skin. It's best to use this product twice a day and work into a lather but the rinsing is very simple. Overall I would highly recommend this to anyone wanting an oil-free cleanser without having to break the bank, this is very affordable. Neutrogena has also made great products for blackheads that I would also recommend overall I am a huge fan of the brand and will continue to purchase for years to come.

Review from influenster.com
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