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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
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Showing 1,041-1,050 of 6,498 reviews
Dec 22, 2018
MehLily
5 out of 5 stars review

So gentle

I bought this a while ago, but decided not to use it for some reason... But when I actually gave it a try, it was SO gentle!!! I wish I would’ve given this a chance earlier but it either way, it helped my acne. Doesn’t really smell like anything (which is good for sensitive-skinned people) and still can’t believe how gentle it is with my skin.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Sep 28, 2013
Shea1
1 out of 5 stars review

BURNNNNNN

I used the product morning and night and about 3 days later all my acne was basically gone, but after I continued use I noticed my face began to feel rough to the touch. I thought it was because weather was changing my skin was just drying so i began to use some cetaphil gentle moisturizing after washing. Soon, my skin began to peel and it was not from dry skin it was because the top layer of my skin was beginning to BURN off. DO NOT USE THIS!!!

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Nov 5, 2013
TheThoughtful1
5 out of 5 stars review

It works! (for oily skin)

I've been using this product for about 15 years. Obviously, if it didn't work, I would've given it up long ago. I know it works because whenever I run out and go without, after a few days I start getting acne. I have oily skin and live in a dry climate, but am not experiencing the dryness and irritation that others have claimed. I highly recommend this to anybody with oily skin and suffering from acne.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Nov 16, 2019
alexisrp
2 out of 5 stars review

irritates sensitive skin

it lately has been making my skin super i rested. it’s been burning and hurting and i have to sleep through it for it to stop. it makes my skin dry and tight so when i go to put moisturizer on it to make it ease, it just makes it worse. i do have sensitive skin, so it may be the issue, but i wouldn’t recommend.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Neutrogena

Hey there, thanks for reaching out! We're so sorry you had such a negative experience with our facial cleanser. We'd love to learn more. If you wouldn't mind giving us a call at ​1-800-582-4048 M-F 9AM-5:30PM ET. When you call please mention your reviewer name to our specilaist. Chat sonn!

Nov 18, 2019
awalk25
3 out of 5 stars review

Dry skin nightmare!!

I bought this product a little over a week ago because I could not find my original face wash. After my first few washes, I loved this product because my skin felt so clean but noticed my face began to feel dryer and dryer no matter how much facial lotion I applied. It’s weird because the only places that got dry were where I get the most oil buildup (nose and chin). I finally had to ditch this face wash after the sides of my nose began to flake very bad and burn like crazy. I still gave 3 stars because I believe this would work for someone who may have very oily skin rather than combo skin like mine. Overall it did a great job of cleansing but how much it dried me out knocked a few stars off this rating.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thanks for sharing your experience with us. We wouldn't expect to hear our face wash is drying your skin out and we'd love the chance to learn more. When you have a sec, give us a call at ​1-800-582-4048. We're available to chat Monday-Friday from 9am to 5:30pm ET. We can't wait to hear back!

Mar 27, 2024
belgiesque
5 out of 5 stars review

Great value

This Neutrogena Oil Free Acne Wash with Salicylic Acid is a great over the counter purchase. It is strong enough to wash off the dirtiest faces but also gentle enough to be used by sensitive skin. Great way to clean your face without spending too much.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
May 3, 2024
danielynn1
5 out of 5 stars review

Great product with effective ingredients

I love this product not only because it makes my face feel super clean. It removes my make up and the texture when applying is very nice consistency isn’t too runny and it doesn’t burn your skin. Works great for combination skin. I live in Florida, so at times my face can get extra oily in the summer but a little dry in the winter and this product doesn’t disappoint.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
May 26, 2022
maseme1
3 out of 5 stars review

Did what it said

I wasn’t wow knocked out of the park with this but I think it’s because my skin didn’t really need much at the time. I went through a little rough patch of acne and I used it. It was good but once I changed my diet as well I really didn’t need it anymore.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Oct 23, 2013
KaylaNicole
5 out of 5 stars review

Love this product!!

I love this product, for the past 6 months I've been having a lot of trouble with my skin. I've tried a lot of different products and nothing has rly worked for me. Within a week my face was clearing up..all the little under the skin blackheads were gone, as well as the infected bump. I have very oily skin and since using this product I have noticed a lot of the oil is gone too. I did have to buy an oil free moisturizer for my cheeks tho, they aren't as oily as my t zone. Everyone is gripping about there skin peeling but I think that's kind of the point to an acne wash, how are u suppose to get rid of bumps and blackheads without exposing them first. It did burn the first couple times I used it but the burning has stopped now. It's strong and may not work for everyone but I'm thankful to have it.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
Apr 21, 2023
nancyj88
3 out of 5 stars review

Good in a pinch

I feel like this is actually a good product when you just need something that’s effective. But I have sensitive skin and probably would not use it long-term. I like the smell and the color and that it has a nice pump bottle. I’m exploring other cleansers, but I always know I can fall back on this one.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Customer Service

We're sorry to hear you're not able to use this long-term with your sensitive skin. Our team would love to chat more about your experience. Please give us a call at 1-800-582-4048 when you have a moment. We are available M-F from 9am-5:30pm ET. Thanks!