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Customer reviews for Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk. for
Neutrogena Oil-Free Acne Face Wash, 9.1 fl. oz., 2 pk.
4.2 out of 5 stars
stars
6,707 ratings6,507 reviews
  1. 5 stars58% (3,865)
  2. 4 stars20% (1,345)
  3. 3 stars11% (719)
  4. 2 stars4% (253)
  5. 1 star8% (525)

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Showing 991-1,000 of 6,507 reviews
Mar 28, 2015
Reviewer name: Daniel
1 out of 5 stars
1 out of 5 stars review

Red and staring breakout

After purchased it, I started using it at the night time that day. Then the morning I woke up, I feel a bit of burning on my skin. Till to the evening, I can see my face is totally red and small pumps have started appearing. Now I am freaking in panic. I think this product has a formula to let my skin is so over-dried. Really scared of my skin ATM.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi Daniel. We're so sorry to hear that you had this experience. This is not something that's typical and we'd like to learn more. Please call our Consumer Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday 8am to 8pm EDT. We look forward to speaking with you.

Jan 2, 2023
Reviewer name: christaa6c48
5 out of 5 stars
5 out of 5 stars review

Loved this as a teen

I used this as a daily ritual when I was a teen, I had extremely oily acne prone skin and this gave me the confidence to have clean acne free skin, however as an adult I have the opposite problem and can no longer use as it over dried my skin. However I would still recommend this for very oily acne prone skin. It smells clean and makes your face feel clean.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Thanks for your review. We'd like you to give us a call so we can learn more about your experience. Our number is 1-800-582-4048 and we're available M-F, 9am-5:30pm ET. We hope to hear from you soon!

Jan 7, 2016
Reviewer name: KKBell420
5 out of 5 stars
5 out of 5 stars review

It works, but I can't use it as directed.

This is the most powerful acne wash EVER. This stuff will completely remove any oil from your skin and clear it out, but the problem is, it's just too strong for daily use. I actually use the regular Neutrogena facial bar on a daily basis. If my skin begins to feel oily, then I'll step up to the Neutrogena "Deep Clean Facial Cleanser" and if necessary I'll also use that with the "Clear Pore Oil-Eliminating Astringent". Normally, that's enough, but if, and only if, that isn't enough, I'll use the "Oil-Free Acne Wash". I can only use this product maybe once or twice a week, and that will do the job, in conjunction with the other products. I could never use it twice a day as directed, but that doesn't mean it isn't a good product. I read some of the other reviews and I sympathize with those that may have developed a rash from this product. The first time I used it, the same thing happened to me from following the directions, but I did figure out how to use it, and it does have a permanent place in my normal skin regimen now.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer care

Hi, KKBell420. Thank you for your review and for letting us know about your experience with our product. We'd like to gather some information about what happened and about the product you used since this is not typical. Please call our consumer care center at 1-800-582-4048. Our specialists are available Monday-Friday 8AM-8PM ET. We're looking forward to speaking with you.

Jul 13, 2022
Reviewer name: juliagoulia
5 out of 5 stars
5 out of 5 stars review

Even works on teens!

My son uses the oil-free acne wash with salicylic acid and we see a huge difference in his blemishes. It keeps his skin dry and clear on his face and back! He's 17 and plays sports so we've tried many different products and this one seems to be his winner. We definitely recommend.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Jun 24, 2015
Reviewer name: Joy4
4 out of 5 stars
4 out of 5 stars review

pretty good

I like to use this whenever my skin feels oily but I'm not going to shower. Its good for making my skin feel like its no longer oily. Can be slightly drying. I feel like its not as great an acne product as an exfoliant with beads but like I said, its good for getting rid of the oily feeling. I'll probably buy it again but I don't use it all the time.

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hi Joy4. Thanks for your review! We'd like to speak with you to learn more about your experience while using our product. Please call our Consumer Care Center at 1-800-582-4048. Our care specialists are available Monday through Friday 8am to 8pm EDT. We look forward to your call.

Dec 24, 2018
Reviewer name: HeavenLiy
1 out of 5 stars
1 out of 5 stars review

DRIED MY SKIN !!!

I've been using this product for a few weeks now and I'm upset. It's been working so well at first. I have bad acne on my chin area and nose area it began to clear within days. All of a sudden I noticed the more I used it the less it worked. My skin is very peeley and I just don't know what to do. The moisturizers I have only help for about 2 hours or so. Any suggestions?

Review from neutrogena.com
Helpful?6BX1SN339KCK13596802361
reply from Consumer Care

Hello, we are so sorry to hear about your experience with our product. We would love to help and learn more. When you get a chance, please call 1-800-582-4048, Monday - Friday, 9am - 5:30pm ET. Thanks and we hope to hear from you soon!

May 16, 2024
Reviewer name: rainym1
5 out of 5 stars
5 out of 5 stars review

oil free

Oily skin just makes it more prone for acne. That's why I chose this oil-free Acne wash. Neutrogena is not a high-end product, but you can buy it at your local drugstore at a reasonable price. The one thing I enjoy about Neutrogena oil-free acne wash is the fresh, smooth feeling that's left on my skin. The scent is very mild and not overpowering. With this face Wash from Neutrogena. I see that a little goes a long way. Therefore, the product will last about a month if using daily.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Feb 18, 2024
Reviewer name: madison146
1 out of 5 stars
1 out of 5 stars review

DONT PURCHASE

I bought this product in May because I was having some bad breakouts on my face, at first everything was going fine and I started to feel some irritation. I looked it up and it said that was normal, continued using. However, as more time went on my face started to breakout even more and when I applied it to my face, my skin felt like it was burning. I ultimately had to stop using it and was surprised since I've never had an issue with any skincare products.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
Feb 12, 2023
Reviewer name: nishar19
1 out of 5 stars
1 out of 5 stars review

Broke me out

I really wanted to like this product but it dried out my skin and it made me break out. I recommend using something that does not have salicylic acid or is just gentle on the skin instead like the Cetaphil cleanser or the survey those never break me out and they do a really good job of removing all the make up. Neutrogena makes great products, but I think this one is a pass.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361
reply from sm

We would like to learn more about your experience. Please feel free to call us Monday - Friday 9:00 am-5:30 pm at 1-800-582-4048. We hope you continue to have a nice day!

Aug 20, 2025
Reviewer name: tuyenp10_9683
5 out of 5 stars
5 out of 5 stars review

Good products

This facial cleanser is very gentle on the skin and doesn't leave the skin dry. It leaves the skin soft and hydrated. Refreshing, you feel nice and clean. The product is very light on the skin and doesn't strip all oils completely preventing dry skin. If anything the skin feels moisturized after a cleansing. Very great product and sensitive skin friendly.

Review from influenster.com
Helpful?6BX1SN339KCK13596802361