We bought a LG washing machine in November 2024. In July 2025 a piece of the door hinge broke. We contacted customer service and spoke to a very rude customer service rep. She kept telling us the machine was fine since an error code wasn't showing. After going round and round with her about still needing a repair man to come look at our broken henge, she sighed and told us if the tech came out and it wasn't a warranty issue, we would have to pay for a service call. The tech came out and had to order a new door for our washing machine. He came out on Aug. 5th and repaired the door. While he was repairing the door he moved the machine and hit the drainpipe under the machine causing it to come through the ceiling in our kitchen below. We have been going round and round with their offshore customer service trying to get the ceiling repaired> They keep telling us a "Presidential liaison" will call us back in 24-28 hours and no one ever calls us back!!!! This is the worst customer service I have ever had to deal with!!! We are still trying to resolve this issue!

I LOVE this LG washer! It arrived and set-up within minutes. This is my first impeller machine and love the fact that it holds any size load…even comforters. It has enough selections from delicates to super wash. I would purchase this again. I even recommended it to my mother and she got the exact same model.

[This review was collected as part of a promotion.] Purchased a washer about 3 weeks ago, I am a first-time buyer of LG appliances. We are pleased with the operation of the washer, the features, and how well it cleans our clothes. We are completely satisfied.

My husband and I bought this washing machine about 2 1/2 weeks ago. I was very excited for a brand new washer with a large drum and no agitator, as sometimes delicate clothing, sheets, and blankets can get wrapped up around one and ruined. However, the energy efficient washer that this claims to be does not live up to its name. From what I can gather, the washing machine weighs out how many clothes are in the washer, no matter what cycle you select, and then uses that to determine how much water it will need to wash the clothes. It never uses enough water. I watch the wash as it goes, and for half of it, there are still dry clothes sitting on the top as the washer cycles. I’m very unsatisfied with this washing machine, unfortunately, I believe it is past the time that I can return it to the store of which I purchased it from. I do not recommend this washer. The last time I did laundry, all of the clothes came out, smelling like dirty socks. All I did was select the normal cycle, with a normal amount of clothes, and they came out smelling worse than when they had originally gone in. They say not to use a lot of detergent, But man, you really do need a ton of detergent if you want your clothes to come out smelling clean. They do have an option for water+, but it adds so much time to the cycle. I’ve been doing my loads on bulky because it adds the most water, but it could be upwards of two hours a load. Not energy efficient if you ask me .

[This review was collected as part of a promotion.] We’ve only had this washer a few months but it’s definitely getting used frequently. We’ve only had one issue of it leaking water somehow that worried us but we figured out the hard freeze caused the problem. It hasn’t had any issues since!

[This review was collected as part of a promotion.] Sheets tend to get twisted. I tried using the bedding setting for just sheets to prevent this from happening, but it uses a lot of water and put the machine off balance in the spin. To rebalance itself, it automatically did a 2nd rinse to redistribute the laundry in the tub. That wasted a lot of water. I would have preferred a notification that the load iwas unbalanced that would stop the spin and allow me to open the lid to manually redistribute the laundry by hand. You could always redistribute wash with the old machines. If I see that a spin may be unbalanced before it starts, I would like to be able to pause the cycle, open the lid, and redistribute by hand. Additionally, with old machine, after it extracted the soapy water, it would spin out the water and then spray water from the side onto the clothes during the spin to begin a rinse. That water was pulled through the clothes, rinsing them off while spinning. The spin would then stop and the tub would fill for the final full rinse. In the past, lids did not lock except during the spin. There should be a way to pause the cycle and open the lid before a spin to manually redistribute clothes if you need to.

This washer is awesome! Love the fact that it's a top-loader, with NO AGITATOR to get in the way, so I can wash big comforters, king-size mattress pads; gets your wash super clean, spreads your laundry evenly with a sensor, glass slow-closing/opening top, and the washing is extremely quiet.

[This review was collected as part of a promotion.] I really like the LG washer I bought a month ago. It seems to be doing a good job doing what it was designed to do. However, I do have one complaint. There is very little information in the manual about all the different cycles. I feel like I’m just guessing about which cycle to use for my different loads of laundry. I usually just use the Normal cycle. I actually went online and found some 1 minute videos about the different cycles. Whether these were authentic LG videos, I have no idea. But why should I have to search for this information? I just spent hundreds of dollars on the washer. Is it too much to ask that you include a good manual?

We already had a LG dryer which we love, so when our old (not LG) washer gave out we decided to get a LG washer as well. Really glad we did. It's quiet and efficient and does everything we expect from a quality machine. Plus, the 10-year direct drive warranty is a real bonus.

After 25 years I replaced my old washer with the LG WT7000CW. I was a bit intimidated at first by all the electronic features but after using this for awhile I am highly impressed. When I saw the first load I was astonished at how little water was needed. I was worried at first but soon discovered that my clothes came out perfectly clean. I like being able to see the wash cycles through the glass lid. Cute chimes play when the load is done. There are a lot of features here to accommodate size of load, soil levels and spin cycles. I am loving this product so far and am very glad I chose this model.