Customer reviews for LG 4.5 cu. ft. Top Load Washer forMember photos
SAVE YOUR MONEY DON’T BUY
DO NOT BUY this is horrible it doesn’t even wash your clothes you would be better of buying a bucket and filling it with water and washing your clothes like that! SUCH A WASTE OF MONEY when you wash the clothes it comes out with white marks on it. THIS WASHING MACHINE DOES NOTHING!! Save your money and don’t buy
Hey there! You should always get fully cleaned clothes from your LG top-load washer, and we'd be more than happy to help make that happen. This link (https://tinyurl.com/2xncs5sc) provides troubleshooting to help keep your clothes clean while they are being washed. So we can make sure everything is working at 100%, please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about any troubleshooting you've tried, and we'll be ready to help! *Josh
Dissatisfied Customer
Not satisfied at all with this LG Washer purchase and wish I could get a refund. Goes off balance frequently and has increased my water bill due to refilling. That, and the top cover has a loud cracking sound when opening after it sits idle for more than 2-hours. Not recommended as a reliable product purchase.
Hi there. Thank you for reaching us. I'm so sorry to hear that you're not satisfied with your LG Washer experience, particularly with the WT7000CW model. I can imagine how frustrating it must be to deal with issues like the washer going off balance frequently, increasing your water bill, and the loud cracking sound when opening the top cover. I want to acknowledge your concerns and apologize for the inconvenience this has caused. It's unacceptable that our product didn't meet your expectations, and I appreciate your honesty in sharing your experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Better if it pulled all laundry under the water.
[This review was collected as part of a promotion.] I had a previous front-load LG washer that lasted 28 years. This one unfortunately does not pull all the laundry under the water, but instead moves it side to side. I have to push the laundry under the water by pausing the wash, then start it up again. The same problem happens with rinsing, it does not pull all the laundry under the water, but instead moves it side to side.
Hi there, Thank you for reaching us. I'm so sorry to hear that your new LG front-load washer is not meeting your expectations. I can imagine how frustrating it must be to have a machine that doesn't perform as well as the one you had for 28 years. I want to acknowledge your loyalty and dedication to the LG brand, and I'm grateful for the opportunity to address your concerns. It's unacceptable that this new washer is not pulling all the laundry under the water, and I apologize for any inconvenience this has caused. I understand that having to pause the wash and restart it to push the laundry under the water is not only frustrating but also time-consuming. And I'm equally concerned about the issue with rinsing. It's clear that this washer is not living up to your standards, and I'm committed to finding a solution. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Functions but disappointing
The actual function of the machine seems to be ok. I am able to wash my clothes and I'm fairly satisfied with the cleanliness of the clothes. My disappointment lies in my inability to use the app to control the machine. I rolled the instructions and I downloaded the thin q app, but it won't connect. This feature was on of the main features that drew me to purchase it.
Thank you for sharing your feedback with us Ced! We’re so glad to hear that your machine is working well and keeping your clothes clean. We totally understand how important it is to have the ThinQ app working smoothly to enhance your experience, and we’re here to help you get it up and running. Try these steps to get everything connected: First, make sure your washer and mobile device are on the same Wi-Fi network. Then, try power cycling the washer by unplugging it for 30 seconds and plugging it back in. Also, check that the ThinQ app is updated to the latest version from the Google Play or Apple App Store. If needed, open the app, tap the plus sign to add a product, and scan the QR code inside the washer or add it manually. Lastly, ensure your router isn’t limiting connections or blocking devices. If these steps don’t resolve the issue, please don’t hesitate to reach out to us on social media @LGUSSupport with your contact details. We’d be more than happy to assist you further, just a PM away! 😊 ^Anthony
This washer sucks on normal wash cycles.
I've had my washer for three years and I always used the delicate cycle to wash my laundry. I decided to use the normal was cycle and I regret it. I used less than a small load of laundry soap and my black shirts has white residue left on them after the load was done. I don't use fabric softener either so I know how it wasn't that. How are clothes supposed to come out clean on normal cycle. I wash all my clothes in cold water and I might have to throw my clothes back in the washer to get the white residue off. I guess it's back washing laundry on the delicate cycle and beats the purpose of cutting down on water. My washer's model number is WT7305CW
Hey Dennis, we think you may be having some lint issues, and we'd like to address it and any other potential reasons for the white residue on your clothing. Try out this link: http://spr.ly/6422VHVDp. Let us know how it goes in a private message on social media using @LGUSSupport with your model, serial, and phone number. Let's get your clothes fresh and clean! ~TammyJo
works very well so far
[This review was collected as part of a promotion.] I've had it a little over a month and it has been great so far. i got with LG help chat about changing the default settings so I wouldn't have to keep making the same choices every time I used it but they said that was not possible. Example is temp comes up at warm but I almost always use cold
Not a fan of turbo drum..
Agitators pull the clothes down through the water. The turbo drum just swishes the clothes around. At the end of an hour cycle, I still have clothes on top that are dry. So you know the clothes have not been cleaned thoroughly. Will not be purchasing this design again.
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
It's POWERFUL and helps us SAVE ON WATER!
[This review was collected as part of a promotion.] We love our new LG Washer. It automatically weighs the load AND distributes the contents evenly in the tub in order to minimize vibration and maximize the effectiveness of the wash & spin cycles. It's amazing!
Not Like My First LG Washer
I had an LG for 11 years, The lid lock finally failed and the LG repairman couldn't fix it with new parts. So I began looking for a machine that could be delivered within a day. Hence the LG WT7000CW, It is noisy, takes a long time per load and the items washed don't smell fresh. I have had the machine four days and had about 8 loads of laundry to do since the first LG failed. As others have said, if you use "Normal" the water doesn't cover the load. So I use extra water - which is not recommended in southern California. I am sorry I rushed into this purchase.
Hey there. Thank you for taking your time in leaving us a review regarding your washer. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will surely pass on your feedback to the rest of our team. Furthermore, if you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Anthony
Great features
[This review was collected as part of a promotion.] I purchased my LG washer a month ago and was very pleased that I did. The washer has excellent performance. I like everything about it The machine is way much better compared to one the I had before which lasted only for three years I would highly recommend LG products.