Hello, there. Thank you for sharing your feedback on the LG Washer, model WT7000CW. We appreciate your loyalty and understand your disappointment regarding the tumbling action during washing and rinsing. To optimize the performance of your washer, please consider the following tips: 1. Ensure the load size is appropriate for the washer's capacity. 2. Use the correct amount of detergent recommended for your load size and water hardness. 3. Select appropriate cycle settings that match the type of fabrics being washed. 4. Check for any obstructions or uneven loading that could affect the tumbling action. If you have further concerns or would like additional assistance, please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to assist you. Your satisfaction is important to us, and we appreciate your patience as we address this matter. ^Sam

Hi there, thanks for sharing your experience. We’re glad your 4.5 cu. ft. Ultra Large Capacity Top Load Washer with Impeller & TurboDrum Technology model WT7000CW has been a great fit so far. Switching from a center agitator to an impeller can feel like a big change, so it’s great to hear it’s working well and delivering the results you were hoping for. If you need help, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Hi, Becky. Thank you for sharing your feedback on your LG Washer (WT7000CW) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Hi there. Thank you for reaching us. I'm thrilled to hear that you're loving your new LG washing machine, specifically the WT7000CW model! It's always exciting to hear that our products are meeting our customers' expectations and exceeding their needs. I completely understand that it can take some time to get familiar with all the advanced features and technologies that come with our latest models. But I'm glad to hear that you're taking the time to explore and get the most out of your new washer. As you've mentioned, the WT7000CW is a premium model with a range of innovative features designed to provide exceptional washing performance and convenience. From the sleek design to the advanced sensors and smart technology, we've worked hard to make sure that every aspect of this washer is designed to make your laundry experience better.^Cris

Hi, Lisa. We’re excited to hear you’re diving into your first LG washing machine with Turbo technology. That boost in cleaning power is a great step up, and it’s always fun experiencing how quickly and efficiently an LG unit can handle a load. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hi, there. Thank you for reaching out. We understand how disruptive it can be when your LG Washer (WT7000CW) mdoel shakes and vibrates during use, especially given that it’s a relatively new appliance. We aim to provide reliable, high-quality products that exceed our customer's needs and expectations. To fix this, ensure that the washer is level and sitting on a stable, flat surface. If the washer was recently installed, make sure that all shipping bolts have been removed. Avoid overloading the washer and make sure that the load is evenly distributed inside the drum. For more details, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. For more help, you can reach out to us on social media @LGUSSupport. Our team will assist you in diagnosing the problem and finding a solution, which may include scheduling a service visit if needed. ^Juvy