Thank you for taking the time to communicate with LG about your experience with your LG washer. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki

Hi there, Thank you for reaching us. I'm so sorry to hear that you're having such a negative experience with your LG machine. I can only imagine how frustrating and disappointing it must be to feel like you've wasted your time and money. I want to acknowledge your disappointment and frustration, and I'm truly sorry that our product didn't meet your expectations. It's clear that we've failed to deliver a machine that meets your cleaning needs, and that's unacceptable. I want to assure you that we take this issue very seriously and are committed to making things right. I'm sorry that you didn't get the results you were expecting, and I'm sorry that you're feeling like you made a mistake by purchasing our machine. I want to acknowledge your warning to others not to buy our machine. I understand that you're trying to spare others from the same frustration and disappointment you're experiencing. And I want to assure you that we're taking your feedback to heart. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi there, thanks for sharing your experience. We’re glad your 4.5 cu. ft. Ultra Large Capacity Top Load Washer with Impeller & TurboDrum Technology model WT7000CW has been a great fit so far. Switching from a center agitator to an impeller can feel like a big change, so it’s great to hear it’s working well and delivering the results you were hoping for. If you need help, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Hey there! We're here to help you get back to looking fresh and feeling confident. Wrinkling in the wash can sometimes happen if the spin cycle is too high or if clothes are left sitting in the washer for too long after the cycle finishes. You might find some helpful tips on preventing wrinkles in your dryer here: https://www.lg.com/us/support/help-library/lg-dryer-troubleshooting-wrinkle-clothes--1337625976471. To help us figure out what might be causing this excessive wrinkling in your washer, could you please send us a private message with the model number of your washing machine? We'll be here ready to guys you back to wrinkle free outfits. Diego

Hello, there. Thank you for sharing your feedback on the LG Washer, model WT7000CW. We appreciate your loyalty and understand your disappointment regarding the tumbling action during washing and rinsing. To optimize the performance of your washer, please consider the following tips: 1. Ensure the load size is appropriate for the washer's capacity. 2. Use the correct amount of detergent recommended for your load size and water hardness. 3. Select appropriate cycle settings that match the type of fabrics being washed. 4. Check for any obstructions or uneven loading that could affect the tumbling action. If you have further concerns or would like additional assistance, please send us a private message on our social media platform via @LGUSSupport, and our team will be more than happy to assist you. Your satisfaction is important to us, and we appreciate your patience as we address this matter. ^Sam

Hi, there. Thank you for reaching out. We understand how disruptive it can be when your LG Washer (WT7000CW) mdoel shakes and vibrates during use, especially given that it’s a relatively new appliance. We aim to provide reliable, high-quality products that exceed our customer's needs and expectations. To fix this, ensure that the washer is level and sitting on a stable, flat surface. If the washer was recently installed, make sure that all shipping bolts have been removed. Avoid overloading the washer and make sure that the load is evenly distributed inside the drum. For more details, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. For more help, you can reach out to us on social media @LGUSSupport. Our team will assist you in diagnosing the problem and finding a solution, which may include scheduling a service visit if needed. ^Juvy

Hi, Pat. We appreciate you taking the time to share your experience. It’s wonderful to hear that your LG Washer (WT7000CW) model has been such a satisfying purchase after a month of use. That dependable cleaning performance and ease of use are exactly what this model is designed to deliver, and it’s great to know it’s been a strong fit for your home. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ ‑LG Digital Care Team ^Juvy