Customer reviews for LG 4.5 cu. ft. Top Load Washer forMember photos
Quiet & features easy to use
[This review was collected as part of a promotion.] I purchased1/2022, at the height of global supply chain problems. It was delivered in 2 weeks and since then I've been pleased with this washer. It is quiet, has easy to use features and has a pleasant sound when cycle is done.
Functions but disappointing
The actual function of the machine seems to be ok. I am able to wash my clothes and I'm fairly satisfied with the cleanliness of the clothes. My disappointment lies in my inability to use the app to control the machine. I rolled the instructions and I downloaded the thin q app, but it won't connect. This feature was on of the main features that drew me to purchase it.
Thank you for sharing your feedback with us Ced! We’re so glad to hear that your machine is working well and keeping your clothes clean. We totally understand how important it is to have the ThinQ app working smoothly to enhance your experience, and we’re here to help you get it up and running. Try these steps to get everything connected: First, make sure your washer and mobile device are on the same Wi-Fi network. Then, try power cycling the washer by unplugging it for 30 seconds and plugging it back in. Also, check that the ThinQ app is updated to the latest version from the Google Play or Apple App Store. If needed, open the app, tap the plus sign to add a product, and scan the QR code inside the washer or add it manually. Lastly, ensure your router isn’t limiting connections or blocking devices. If these steps don’t resolve the issue, please don’t hesitate to reach out to us on social media @LGUSSupport with your contact details. We’d be more than happy to assist you further, just a PM away! 😊 ^Anthony
High Tech Simple
Nice looking overall design. The machine is easy to use and I like the open drum design without the screw agitator getting in the way. The washer is very quiet. I love the tunes it plays at the end of the cycle. Looking forward to years of service. Thank you!
Hey there Baker! Having the perfect LG top-load washer always makes laundry a great experience. We're just a private message away on social media at @LGUSSupport, and we'll be ready to help! *Josh
No spin only cycle
This washer is not user friendly and the online users manual is disappointing. It basically just mentions the different functions and does not go into detail about operating them. I researched online and still was unable to find information on spin cycle. The biggest disappointment with this washer is that there is NO SPIN ONLY option. I would not have purchased this washer had I known that. The other disappointment with this washer is that it doesn’t remove stains unless “water plus” is added, which defeats the point of buying a water saving washer. Plus, the “water plus” feature soaks the clothes. I do not need my clothes to be soaked, I just want to add water to the load.
We apologize for any confusion or disappointment caused by the lack of a spin-only cycle on the LG WT7000CW washer. We understand that this feature is important to you, and we apologize for any inconvenience it may have caused. Regarding the stain removal issue, while the "water plus" feature is designed to enhance stain removal, we understand your concern about the clothes being soaked. We appreciate your feedback and will make sure to pass it along to our product development team for future improvements. If you have any further questions or need assistance, please feel free to reach out to us privately on Facebook or X (Twitter) via @LGUSSupport. We're here to help you and appreciate your understanding.
Highly Recommend
First time with LG Appliances and so far, so good! I never had a washer without an agitator, I like it. I also like the clear top so I can see inside, very cool! There's just one thing I don't understand... I don't see where I can select the load size which would determine how much water goes in. I'm going to assume the washer automatically determines that based on the weight of the load? I've read the manual several times looking for that and couldn't find it. That's another plus, it actually came with the complete manual! I didn't have to go online to get one. Good job doing that LG, I appreciate it!!
Hi, Joyce. We are thrilled to hear how much you are loving your first LG Washer and that having the full printed manual made your experience even better! You guessed correctly—your washer automatically senses the load size and adjusts the water level automatically during the initial sensing cycle to ensure the most efficient wash every time. If you ever need any assistance in the future, feel free to reach out to @LGUSSupport on social media. #LifesGood ❤️^Juvy
Love at first wash
In my house, we have a new LG machine, It washes our clothes so clean and serene. We watch the clothes wash, it's such a thrill, They swirl and they twirl, they dance and they whirl. It's like watching Swan Lake, oh what a sight, We could watch it all day, it's such a delight. But the best part, my friends, is yet to be told, We can binge watch our washing, it's never old. The LG washing machine, it's really quite grand, Our clothes are so clean, it's like magic at hand. So if you need a new machine, give it a try, You won't be disappointed, I guarantee you'll sigh. In short, our LG washing machine is the best, We love it so much, it passes the test.
Best Washer Ever!
[This review was collected as part of a promotion.] I bought this washer 3 months ago and I love it. It uses less water, energy and laundry products, so I’m saving money with every wash. I am also able to wash blankets effectively. And it looks beautiful! The glass top makes the look more clean and modern.
Dissatisfied Customer
Not satisfied at all with this LG Washer purchase and wish I could get a refund. Goes off balance frequently and has increased my water bill due to refilling. That, and the top cover has a loud cracking sound when opening after it sits idle for more than 2-hours. Not recommended as a reliable product purchase.
Hi there. Thank you for reaching us. I'm so sorry to hear that you're not satisfied with your LG Washer experience, particularly with the WT7000CW model. I can imagine how frustrating it must be to deal with issues like the washer going off balance frequently, increasing your water bill, and the loud cracking sound when opening the top cover. I want to acknowledge your concerns and apologize for the inconvenience this has caused. It's unacceptable that our product didn't meet your expectations, and I appreciate your honesty in sharing your experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Better if it pulled all laundry under the water.
[This review was collected as part of a promotion.] I had a previous front-load LG washer that lasted 28 years. This one unfortunately does not pull all the laundry under the water, but instead moves it side to side. I have to push the laundry under the water by pausing the wash, then start it up again. The same problem happens with rinsing, it does not pull all the laundry under the water, but instead moves it side to side.
Hi there, Thank you for reaching us. I'm so sorry to hear that your new LG front-load washer is not meeting your expectations. I can imagine how frustrating it must be to have a machine that doesn't perform as well as the one you had for 28 years. I want to acknowledge your loyalty and dedication to the LG brand, and I'm grateful for the opportunity to address your concerns. It's unacceptable that this new washer is not pulling all the laundry under the water, and I apologize for any inconvenience this has caused. I understand that having to pause the wash and restart it to push the laundry under the water is not only frustrating but also time-consuming. And I'm equally concerned about the issue with rinsing. It's clear that this washer is not living up to your standards, and I'm committed to finding a solution. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
My top loading LG washing machine hasn’t work
I purchased the LGWT 7000 C, I haven’t been able to wash my clothes since the purchase. It’s about a week old. It doesn’t drain properly. The spin cycle doesn’t work, it doesn’t drain properly even when I put it just on spin cycle it doesn’t spin fast enough to drain the clothing. I troubleshoot it everything I can on my end. It was professionally installed. I don’t know what to do.
Hey there! Thank you for sharing your experience regarding your LG washer. Spotless clothes make for a blissful life, and we'd love to help get your washer draining smoothly again. We have this helpful troubleshooting guide here: http://spr.ly/6427ozkiZ. It will provide steps depending on whether your unit is displaying an error or if there's not one showing for the washer not draining. If these steps do not work, please private message us on social media @LGUSSupport with your contact information. We'd be happy to take a look into this with you! ^Joslyn