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Customer reviews for Westinghouse WGen5300DFv Dual Fuel Portable Generator with Volt Switch Selector for
Westinghouse WGen5300DFv Dual Fuel Portable Generator with Volt Switch Selector
4.7 out of 5 stars
stars10.7K ratings10.4K reviews
  1. 5 stars79% (8,436)
  2. 4 stars19% (2,018)
  3. 3 stars2% (169)
  4. 2 stars0% (40)
  5. 1 star1% (78)

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Showing 1-10 of 10,492 reviews
Sep 27, 2020
Anonymous
5 out of 5 stars review

Verified Purchase

Highly Recommend

We used this 24/7 for 27 days straight until our power came back. After Hurricane Laura devastated our area, there was no telling when thsy would be so we knew we had to be prepared! We stopped it only for oil changes or when we weren't home. It started on the 1st or 2nd pull every time. it ran 2 refrigerators, a 5000 BTU window unit, a washing machine, an Instant Pot, 2 lamps, 2 fans, and charged all of our phones no problem. Probability could have ran the whole house but the hurricane destroyed our power box so we couldn't try that. With what we did run, we ran thorough about 7 gallons of fuel a day, so it is extremely fuel efficient. I have no doubt this generator will last for years to come and will happily recommend it to everyone I know.

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Jan 29, 2023
Ram pilot
5 out of 5 stars review

Verified Purchase

Happy Happy

We ordered our unit online. It was in stock at our local store in Chattanooga so we went and picked it up same day. Set up was quick and easy with the instructions provided. I ran a short test to verify it will run my furnace and appliances. We are very pleased.

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Sep 29, 2020
SH
5 out of 5 stars review

Verified Purchase

So far, so good

I previously had the 3600 watt version of this generator and was very pleased with its performance,but I needed more capacity at our altitude of 3000'. This higher capacity version is also a dual fuel model (gas and propane) which gives me another option for fuel storage. It is noisier than my last one but that's to be expected, particularly under load. This outage "only" lasted 20 hours, but the generator didn't skip a beat and used about 7 gallons of gas. The one downside has to do with the outlets. The 240v and 120v plugs can't be used at the same time. I would have preferred two 30A,120v outlets for my application.

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Apr 17, 2021
MBC
4 out of 5 stars review

Verified Purchase

Good generator, but really heavy

The generator itself seems good based on the test run using both fuel sources. However, I was dismayed to pay full price for a unit that arrived damaged (frame is bent). I can live with it, but clearly this unit is so heavy that it is posing shipping problems, based on my review and others I read before purchasing. I’m sure the FedEx delivery guy literally cartwheeling the box up my driveway did not help the final arrival condition.

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Oct 20, 2021
Patrick
3 out of 5 stars review

Verified Purchase

Well built but LOUD

We loved the price and capability but it's much much louder than we expected based on the DB level listed. We tested it at 15 ft and it was about 87db instead of the listed 62db. Too loud for a polite use in an RV park but okay for around our property and if we boondock our RV.

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Oct 19, 2022
AYC
3 out of 5 stars review

Verified Purchase

Good while it lasted

Good while it lasted. Bought it 2 weeks before a hurricane (Ian). Turned on fine. Worked great lasted 2 days while I had no power. The morning before my electricity came back it would not turn on again. Seems like the fuel selector went bad.

Helpful?24DQHRLF2YGF13594824182
reply from Westinghouse

Thank you for the review. We are sorry to hear about the issue you are experiencing. Don't hesitate to contact us at westinghousevip@wpowereq with your contact information, and we will have a tech call.

Jan 20, 2022
Richard
2 out of 5 stars review

Verified Purchase

Issues!

I ordered four of these for Christmas presents. I had to return one of them because of hidden damage. I have ordered a replacement and received it. Upon opening the package we have again found damage. It seems that the factory final inspection prior to packaging and shipping is not doing a very good job. Again we are tasked with returning it. Then to problem of reordering and waiting for another delivery.

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reply from Westinghouse

Hi Richard, we are sorry that during shipping the units were not properly secured. Thank you for trusting us and reordering another unit. Please let us know if there is anything that we can do to help by contacting us at service@wpowereq.com or 1-855-944-3571.

Sep 16, 2021
Anonymous
1 out of 5 stars review

Verified Purchase

Don’t buy any generator from Sam’s

I ordered this generator to take to family in Louisiana after Hurricane Ida. The generator was delivered to me in a horrific condition. I’ll let the attached pictures speak for themselves. Westinghouse customer service is horrible. I’ve been waiting on a response from them for over a week. I just called again yesterday and a third part service is answering and just taking messages. Do not buy any Westinghouse product if you’re looking for good customer service. I know they have slot of positive reviews on the website but that’s because they give you a free generator cover if you complete a review with omg the first 30 days of purchase. What really goes wrong within the first 30 days unless you receive a beat up unit like I did which you can see by the pictures I’m posting.

Helpful?24DQHRLF2YGF13594824182
reply from Westinghouse

Hi Charlie, we are sorry that you have not had a good experience with our products and customer support. Please reach out to us at service@wpowereq.com or 1-855-944-3571 and we will try to make it right.

Feb 1, 2022
CL
1 out of 5 stars review

Verified Purchase

Not well made.

Frame was poorly made , the nuts welded to the frame to attach the feet were crooked, so you couldn’t put the bolts in without stripping or breaking them off.

Helpful?24DQHRLF2YGF13594824182
reply from Westinghouse

Hello, we are sorry that your unit was not up to our standards. We hope that you made us of our 3 year limited warranty. If you have taken advantage of it and not gotten the results you wanted, please reach out to us at customercare@wpowereq.com

Jun 21, 2021
JLDavis
1 out of 5 stars review

Verified Purchase

Poor design / customer service on existent

Came with design flaw. Handle hits air filter house and damaged it. Initial call to report went well. It’s been 2 weeks and no follow up from company yet.

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