I ordered the Dyson Outsize Extra and only received one battery when the Sam's Club advertisement and Dyson's website both state that there are two batteries included! This is the email I wrote to Dyson: Dear Dyson, I recently purchased a Dyson Outsize Extra from my local retailer. However, I did not receive the second battery that is advertised to be included with the product. Your website and promotional materials state that the Dyson Outsize Extra comes with two swappable batteries, offering up to 120 minutes of runtime. I would appreciate it if you could clarify this discrepancy and provide a solution. Thank you for your prompt attention to this matter. And here is Dyson's reply: Hi there, We are sorry to hear that you are facing issues with the missing of your order. We truly understand how you must be feeling. Please be informed that if you had purchased the machine directly from us, we would have surely helped you with the complimentary parts. The retailer you have purchased your machine from may not have this offer. However, if you think the offer was available at that retailer, we request you to contact the retailer for the best resolution. Kind regards, Tilak - Voice of the Customer Specialist What does that even mean - "the missing of your order". Dyson is laying the blame for this on Sam's Club! This is very disappointing. Sam's Club - change your advertisement that still says two swappable batteries.

works excellent and quiet

I love my new Dyson!! I have inky one request… I wish the switch stayed running continuously instead of having to hold the switch down when in use.

I absolutely love this machine. I’m a vacuuming fool now, can wait to vacuum! With 3 dogs my house always had loose hair. Not anymore!

I purchased this product at the suggestion of the lady that cleans our house when ours broke down. She is thrilled with it.

Love the model the best of all my Dysons previous! Quicker more thorough clean! The bigger head and dirt container are game changers FOR SURE!

I bought the outsize about a month ago and I love it, I have 3 cats and it picks up all the hair and cat litter.

Very strong suction, super long battery life, and easy to do large areas as well as to get under sofas and chairs.

Good vacuum but doesn’t pick up cat liter well on wood floors. Like the holding tank is larger. It seems to be a heavier vacuum

Oh I love this vacuum so easy to use to change from one tool to another the engineer who invented this new what he was doing