Hi, Thank you for your review. We do apologize for any sort of inconvenience. This is not the experience Dyson strives to provide for its valuable customers. We want to resolve all your concerns in the best possible manner. Please feel free to email us on askdysonUS@dyson.com and in the Subject Line please include: "Dyson Review". Thank you for your time and patience. Best wishes, Dyson Customer Support

Hello, thank you for providing a review. We apologize for the inconvenience as you have experienced an issue with the cleaner head. We understand that encountering problems can be frustrating, especially when you’ve invested in what you believed would be a high-quality product. Rest assured; we are committed to assisting you and we will resolve your issue as quickly as possible. We assure you that you will not face any such issues with the new part. However, we would like to look further into this for you. For detailed information, please email us at askdysonUS@dyson.com and include ‘Dyson Review’ in the subject line for prompt attention to this matter.

Hi, thank you so much for sharing your experience with us, we value your time and effort. We're sorry to learn that you are not able to maneuver the vacuum comfortably, the cleaner head of the vacuum is designed exceptionally wider for extra coverage and deep carpet cleaning. We would appreciate the opportunity to share valuable feedback with our team. We would also like you to check out our lightweight intelligent vacuums amazing features on our website. We would like to learn more so we can learn ways to improve future services. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.