Customer reviews for Samsung Bespoke 5.3 cu. ft. All-in-One AI Laundry Combo forMember photos









+661 images
A mold machine.save your money protect your health
An absolute waste of my money.After about 8 months all my clothes started to smell like mold.nothing helped.we did everything by the book to upkeep it. Samsung came and told us that hose installation was wrong, It was not.we learned down the road that the machine is not taking the water completely out and it takes time to become full of mold, since it doesnt happen overnight. By the time we realized its a problem- the warranty ran out .once you separate the cycle and do the wash only, then start the drying - there is a sound of large amounts of watter that is drained first.So if to use wash only- the water just sits there and rods.HORRIBLE .that should never be the case.very hard to reach and bad to clean the condesator. And no special tools for it to be cleaned. On many occasions at the highest setting of dry - still damp and if not taken out right away- the same horrible load of smelly clothes that need a full cycle of wash and dry again if not 2 just to make it smell decent...there is not enough of softener setting for the clothes to even make a difference in a scent. An absolute trash of a machine. It seems like all it can do is grow and imply molds that you get to wear on yourself to develop rash if i voyld put -100 stars i would
Hi Lena, We know how important a Bespoke AI All-in-One Ventless Combo is for your laundry routine, and we hear your experience with the washing and drying results, maintenance, as well as the service visit and warranty. It’s usually related to moisture or residue collecting inside the washer over time, especially if some water stays in certain parts of the unit. A deep cleaning cycle can help clear it out and freshen up the washer. You can check the third and fourth sections in the link below for tips on keeping your laundry fresh: https://www.samsung.com/us/support/troubleshoot/TSG10007246/ We’d like to connect with you directly to learn more about your warranty coverage and explore available options. Feel free to reach out using any of the contact options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152573835 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care
Takes all day to do laundry
[This review was collected as part of a promotion.] I love that it was all in one and ventless. The problem is the time it took to do a load of laundry. A wash dry cycle that was supposed to be about 2 hours would sense the load and re-evaluate the time which a normal size load could re- calculate to over 5 hours.
Hi Mitch, we’re so glad you shared your thoughts about your Samsung laundry combo. With ventless all‑in‑one laundry combos, cycle time may adjust while running as the AI system evaluates load size, fabric type, and moisture levels. Heavier or mixed fabrics can cause the estimated time to extend to ensure clothes are fully washed and dried in one cycle. Proper loading and routine maintenance, such as cleaning the lint filter and heat exchanger, can also help support normal operation. You can explore the full guide here: Samsung Bespoke AI Combo is not drying clothes. https://www.samsung.com/us/support/troubleshoot/TSG10006774/ If this continues and additional assistance is needed, our team is available to help through Samsung Care. Please reach out through one of the options below: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) For your records, your Samsung reference number is 1152314490. Samsung appreciates your business. Khristine Samsung Care
Not good
[This review was collected as part of a promotion.] I like the feature of not having to change the laundry to a second machine but our washer keeps constantly factory resetting all on its own. Which means you have to reconnect it to the Internet and start all over every time. It keeps tripping our gfi every couple of uses also
Hi Georgecia, It’s great to hear you enjoy the convenience of your Samsung appliance, and your comments about connectivity and power highlight how important consistent performance is in everyday laundry routines. If your washer appears to reset or loses its connection, this can sometimes be related to power interruptions or network setup. Checking the connection and reset behaviors can help clarify what’s happening. You can explore the full guide here: https://www.samsung.com/us/support/answer/ANS10004807/ If the issue involves reconnecting to Wi-Fi or SmartThings each time, reviewing the network setup and connection steps may help improve stability. You can access the detailed guide here https://www.samsung.com/us/support/troubleshoot/TSG10007331/ Because this also involves power behavior like tripping to a GFI outlet, our support team can provide more detailed guidance based on your setup and help review available solutions. Please keep this reference number for your records: 1152519916. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung truly values your business. Christian Samsung Care
Awesome Machine
[This review was collected as part of a promotion.] This all in one machine is awesome. All I have to do is put the clothes in and turn it on and the machine does the rest. It washes the clothes and dries them. No special outlets are needed. Just plug the machine into a regular wall outlet. If you're on the fence about buying one, you're going to be sorry that you didn't make the purchase.
Samsung can do better
[This review was collected as part of a promotion.] We have had 3 of these. 1 was bought back by Samsung, 2 are still operating. About every 3 months we have to take the top off, disconnect the ducting to the condenser and vacuum out the lint build up. Certainly not engineered correctly.
Hi NowARepairTech, We know how important it is to have your Samsung appliance running smoothly without needing frequent cleaning, and it can feel inconvenient when regular upkeep takes more time than expected. Lint buildup can impact airflow and overall drying performance over time, especially in all-in-one units where internal airflow paths are more compact. Regular cleaning is an important part of maintaining consistent operation and efficiency. Samsung provides guidance on proper cleaning and maintenance, including how to manage lint and keep airflow paths clear. You can explore the full guide here: https://www.samsung.com/us/support/answer/ANS10001019/ Please keep this reference number for your records: 1152575079. Feel free to reach us through the following channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung truly values your business. Christian Samsung Care
So convenient and user friendly!
[This review was collected as part of a promotion.] When my combo first arrived, it was heavy. Very heavy. Once it was put in the laundry area, it was super easy to connect everything. Literally, twist on the water hoses, stick the drain hose into the slot, plug it in and that was it. Probably the fastest, easiest install I have ever done. Setting it up was a breeze as well. It tells you exactly what you need to do, step by step, to get started. It tells me when I need to clean the water drain and when to brush off the filter. The best part….it walks you through doing the whole process! No calling a service person to do simple maintenance! It “feels” like it takes a long to wash and dry one load, it really doesn't. It just feels that way since you can't start another load while the first load is drying. I love turning it on, before bed, setting it to prevent wrinkles and having clean clothes when I wake up. So far, I am super happy with this combo! This is coming from a home with 2 people. I do not know how convenient it would be if there was a larger amount of people you are doing laundry for. As for me, super glad I made this purchase!
Best washer dryer unit I've ever owned
[This review was collected as part of a promotion.] The washer and dryer are both really easy to use. There's just enough options for me to easily select from and I appreciate the amount of control. I have from spin cycle to temperature on the dryer.
Great machine!
[This review was collected as part of a promotion.] This product has changed the way we do laundry. It's so convenient to put it in and leave it until its done. There are so many different cycles to choose from, I never struggle to find the correct way to wash my clothes. It's even great for our baby clothes. Everything comes out clean, not overdried and nothing fades or shrinks!
Love the convenience, and worth the quirks.
[This review was collected as part of a promotion.] The all-in-one washer gave us the freedom to time our laundry routine to run when it's most convenient or for us. Allowing us to start and finish at preset times without having to worrry about moving laundry from the washer to the dryer. The capacity is surprisingly big, but drying does take longer than a dedicated dryer. The mobile interface with the SmartThings app is easy and keeps us in control. We have had a couple of parts break down already which required service. But the service was quick and resolved the issue. The lint trap area could use a redesign. It's hard to get lint that forms around the trap compartment. We had to buy a long handled brush so we can keep it clear.
Love my samsung washer combo
[This review was collected as part of a promotion.] Love this combo. Works wonderfully. Plus being able to connect to smart things. It's very efficient. Fits very large loads. The software offers very easy to use features. Also has energy saving features.
