Hello there, Sharing your experience with the washer and dryer combo matters. Allow us to help. We recommend checking the load of your laundry before using the washer and dryer combo, as this can affect the unit's efficiency. Please refer to your user manual for more details. Turn to page 33, "STEP 4: Determine the load capacity." Also, the duration of the wash and dry time depends on the cycle you will be using. Turn to pages 44 to 46, "Cycle overview." User Manual https://downloadcenter.samsung.com/content/UM/202509/20250926113112766/OID74251_IB_T-PJT_WD8000D-AD_7LCD_EN_2509025.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150918549) to help our team pull up your information. Have a great day. ^Camille

Hello, Thank you for choosing Samsung for your Appliance needs. It's sad that you no longer have the product, and we know your disappointment about your experience using the appliance. We suggest contacting us via the options below to speak with a live representative to follow up on the refund. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica