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Samsung Bespoke 5.3 cu. ft. All-in-One AI Laundry Combo

Product works great. Love the touch screen, AI features and washing and drying performance.

Great product

Samsung US

Rainly

havent yet tried sounds exciting though i would really wood like one

This is the best combo of dry or wash and also good products

Quality Good Time Saver

Samsung Canada

It is easy to use. It saves a lot of space and can get work done fast

The price is reasonable

Do not buy this product!

     My husband and I had enjoyed our Samsung duet washer and dryer for many years, it served us well.  The time came when our washer stopped working.  We assume that spending money on a great product means the product will last us for years to come.  I was so excited to hear about the Bespoke washer/dryer combo I begged my husband to pay extra because I truly believed in the Samsung product and I believed it would live up to my expectations.

     I'm writing today out of desperation and disappointment.  The Bespoke model is the most frustrating washer and dryer combo I have ever tried to like.  There are so many negatives with this combo that it leaves me in tears and my husband, and I occasionally argue over the purchase gone wrong.   At this point, I can say “I truly hate this product”.

     Here are just a few of the very frustrating reasons why I'm writing this letter:

1 - No manual.  I'm a girl who reads a paper manual not a computer or jumping on YouTube.  The graphic user interface is sloppy to say the least, and not to mention the constant updating.

2 - The lint filter is very cumbersome.  You have to take it apart and it's not easily cleared.  We actually had to buy long brushes to clean behind the filter.

3 - The detergent dispenser works on medium pretty good, but if you put it on high it drains the dispenser.

4 - After a couple of washes, you have to deep clean and be prepared for an error.  Crazy, just as I'm writing this an error pops up on my phone for the washer dryer combo.

5 - You cannot use dryer sheets.  The dryer sheets, get into the water excavation system and clog it up.

6 - During the water excavation, The water spins so fast with such velocity that we had to install a much larger pipe to be able to manage the water.  Hundreds of dollars.

7 - Why does it take hours to wash and dry a load of clothes?

      I truly wanted to love this product, but needless to say, I am frustrated and we have decided to buy a different product very soon, even though we have had this product for about a year.

7 not so great features

[This review was collected as part of a promotion.] I've had the Bespoke All-in-one washer/dryer for about a year now, and it's a solid machine with a few quirks. First, get used to a bit longer wash/dry times than you may be used to. Even the "super speed" cycle takes a couple of hours. Also, clothes may seem slightly damp when you first remove them, but they will quickly dissipate any remaining moisture. Try to keep your loads on the smaller side to minimize this. You will also need to keep the lint collector clean, which is multi-piece unit that you have to take apart and use a small vacuum on. Last thing: be careful with using dryer sheets, they can make their way into the drain system and clog it. All that said, the machine has a sleek design, it gets clothes nicely clean, it saves space, and doesn't use a huge amount of energy.

Good, space saving machine

Customer reviews for Samsung Bespoke 5.3 cu. ft. All-in-One AI Laundry Combo

Customer photos

Great product

son

Quality Good Time Saver

The price is reasonable