This making is awful! It is constantly erroring out and we can only use one cycle. We do EVERYTHING the machine tells us to do. Clean the filter, clean the washer, clean the dryer. The heat exchanger seems to always be an issue. Water where the lint holder is? We’ve drained it had service come out and just keep getting errors and smelly, wet clothes. Ready to get rid of it after only having it a year.

I owned this washer dryer combo for 34 days when it developed a mechanical failure during the dry cycle. Contacted Samsung support twice first time my ticket was closed without talking to a representative second time I was told this is a cosmetic issue not covered under warranty. I spoke to management and advised the same and was also told there are no service centers in my area that I should seek and independent center as this would be an out of pocket cost for me. I contacted a service center and he evaluated the machine and noted that this was a mechanical issue where the machines left block busted inside the tub causing the so called “cosmetic damage” I was told that this is covered under the Samsung warranty. Called Samsung back an additional ticket was placed again was told no service centers in my area and nothing they can do to fix it for me. If I have a non authorized appliance work on my combo it voids the warranty. Currently I have been without a washer and dryer for 2 weeks and no one from Samsung will contact me to assist I’ve even contacted executive customer service and no one has contacted me and it’s clear they don’t care about their customers only the money they can make off of you.

[This review was collected as part of a promotion.] Nice. Product. Nice

[This review was collected as part of a promotion.] This is a great washer. Samsung definitely is the product that I have no complaints about!

[This review was collected as part of a promotion.] Quiet, effecient, I love the smart features and even the sound it makes after a cycle

[This review was collected as part of a promotion.] Really help and enjoy the easy wash and drying , save money save time and save the clothes

[This review was collected as part of a promotion.] Washes well and hasn’t given us any problems so far

[This review was collected as part of a promotion.] Best laundry combo yet. Its very efficient, saves so much time and money!

[This review was collected as part of a promotion.] Nice washer/dryer combo have yet to see my washer dryer combo wash a load of clothes in 58 mins.

[This review was collected as part of a promotion.] It’s doesn’t work as advertised. Takes way too long for a full wash dry cycle. Not happy