Awful. Please don’t buy appliances with AI in them, it’s not a useful addition. We stayed at an apartment that has one of these washer/dryers, and first problems arose when it wouldn’t let us choose a specific temperature for a dry cycle. Instead it said that the temperature was “sensor based,” which is ridiculous. These appliances shouldn’t limit what one wants to use it for. I for one always dry my clothes on low heat since I’ve had a history of them shrinking. Next, we only wanted to dry for a shorter amount of time after the wash, because originally it said the dry cycle would take 4 hours, and we don’t have that kind of time when a normal dry cycle should only be an hour, with the option to add more (or less) time if you so desire. So we decided to just end the cycle halfway through, but as we did so the dryer kept the door locked with a message that the machine was too hot. Even unplugging it did not unlock the door, and we spent ages with all sorts of troubleshooting techniques to try to get the thing open. Frankly it doesn’t make sense to prevent opening the door because the dryer is hot; I’m confident in my ability to remove hot clothes without burning myself, firstly, and secondly, not opening the door is what caused it to take forever to cool down in the first place. If you learn anything from this, please, don’t spend your money on an appliance that uses AI, asks for an app, or requires a Wi-Fi connection. It would be okay if it was easy to override the AI, because truly we should be able to decide when our clothes are done. Would give 0 stars if I could.

Purchased this unit several months ago and so far it has worked fairly well. I however have a couple key concerns. 1) Mixed reviews on the condenser cleaning system. Some reviews have it as the best among the 3 major 2-1 combo washers and it does seem to be more robust than LG/GE. However other reputable reviewers have found lint on the condenser coils after several washes which is very concerning. 2) The firmware/software definitely needs an update to the drying sensors in the system. I have had clothes that came out damp and on the other hand in bedding mode it said that there was 3 hours of dry time remaining even though all the bedding was already very dry which is not good. This additional drying time is damaging to fabrics and also leads to the eye popping and ridiculous 8-9 hours cleaning cycles. 3) Please update the software to included a programmed start time instead of or in addition to the program end time. A programmed end time is not very useful to me and a programmed start time is much more useful for those of us on a time of use electricity plan.

[This review was collected as part of a promotion.] The Samsung Bespoke AI Laundry Combo is seriously impressive! The SmartThings App makes laundry a breeze with easy control and monitoring. Plus, its 5.3 cu. ft. capacity handles big loads like a champ. The AI features like Optiwash and Optimal Dry? Game-changers! They cut down cycle times and deliver spot-on results. But, let's talk installation. Maneuvering this bad boy, weighing over 300 lbs, was no joke. And don't get me started on finding the detergent panel - not the smoothest experience. Still, once it's up and running, this combo is a lifesaver. The space-saving design and automatic dispensing feature make laundry day way less of a chore. If you're looking to upgrade your laundry game, this is it!

[This review was collected as part of a promotion.] We have only washed about a dozen loads so far but every load has washed and dried perfectly. We heard rumors that the wash would come out damp but this is not the case for us. Every load came out completely dry and warm just like a traditional dryer. We especially like the minimal energy consumption, no 220V required only 110V. Very pleased with the saved space and effeciency of this washer/dryer.

I give it 4 stars because it solves a big problem: the clothes don't get mildewy if I don't take them out right away. HOWEVER, there are a few downsides to this product: 1- It takes a long time for 1 load to get done. 2. Some of the clothes denim especially, come out wrinkly. I have had to iron several articles of clothing even if I am taking them out right away. 3. I thought this might make my life a little easier—i would give the kids each their own laundry day and I would make sure everything was done to my specifications each night before bed. They could get notifications to their phones to let them know when they would need to head back to fold and put away their laundry, but no. Maybe they would do it okay, but the lint trap is difficult: 2 pieces, the lint doesn't come out in one easy-to-collect sheet, and they aren't very detail-oriented, so I am afraid of something going wrong and causing a problem that leaves us without a washer or dryer. There is a lot of maintenance to it, but I am not going to list that as a bad thing. The units we had previously probably had things that should have been don't too, the difference is that I have alerts that tell me to stop procrastinating and so what needs to be done. I am thinking of getting an additional dryer so I can re-dry the denim or dry other things faster. I wonder if the vented version would work better? Plus I think it said the lint trap was redesigned.

[This review was collected as part of a promotion.] So far, so amazing. It works very well, our clothes have never looked so good; at least compared to the old machines. Really like the "one hole" concept of the all in one device. Not having to remember to load the dryer, etc. The build quality is excellent, this is a substantial device. The user interface is easy to navigate with a large amount of choices. The energy and water usage is incredible. It uses so little of both you wonder how your clothes come out so clean and dry. It does take some time to do a load with the full AI economy engaged. We expected that and it is not an issue for us. I would recommend the Samsung device without hesitation.

[This review was collected as part of a promotion.] Bought this about a month ago and so pleased with my purchase. The cycles are fully programmable in terms of choosing water temp etc…Only thing I noticed was that there is no pause before drying if you want to take something out. But you can do a wash cycle only and the dry. Recommend getting the drawer, puts it at a good height.

[This review was collected as part of a promotion.] I’ve been using the 5.3 cu. ft. Bespoke AI Laundry Ventless Heat Pump Dryer Combo™ and I’m mostly happy with it. It’s quiet, efficient, and the all-in-one setup is a real space saver. Not sure what the AI part specifically does, but it feels automated—just switch it on and walk away. One nice addition would be auto-cleaning for the lint, but overall, it’s been a solid experience.

I was a skeptic when it came to 2 in 1 combo based on my experience with European appliances when I lived in Spain for 2 years. I always had to rack dry even after the drying cycle. That was a decade ago so I figured that technology has advanced since then and decided to give this a try. I waited until I've put it through its paces to write this review. I absolutely love the convenience of set it and forget it and how the super speed cycle gets me from dirty clothes to dry and warm clothes in less than 2 hours. I couldn't do that with my old stand alone washer and dryer! Since having this thing, I've done several loads of heavy jeans, t shirts, sheets, towels, and even a queen sized quilt filled with wool. The quilt did take 6 hrs so I ran it over night but the sheets and towels took about 2.5 hrs each. Everything always came out warm and dry. With my stand alone dryer, I used to get wet spots on the quilt and super hot edges but not with this combo! I'm so glad I got this instead of another stand alone set!

We bought this in May and already having issues. The clothes are still saturated even when you put dry cycle to, “ more dry.” You can only wash small loads! It takes 5 plus hours to wash one load, making it difficult to get many loads done in a day. It was a terrible purchase. I would return it if I could!! Not worth the money! Now I’m stuck with the bill and having to go to the laundry mat on my days off because of the lengthy time it takes to do one small load! You can forget washing towels or covers! Just completely dissatisfied and anyone that ask, I tell them the same thing, DON’T BUY!