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Customer reviews for Samsung Top Control Dishwasher with Stormwash+ for
Samsung Top Control Dishwasher with Stormwash+
4.5 out of 5 stars
stars190 ratings190 reviews
  1. 5 stars75% (143)
  2. 4 stars11% (20)
  3. 3 stars6% (12)
  4. 2 stars2% (3)
  5. 1 star6% (12)
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Showing 91-100 of 190 reviews
Nov 2, 2023
Aaron
1 out of 5 stars review

Do not purchase Samsung products

I have had the dishwasher for 13 months. The rinse arm under the middle basket continues to fall off even after reattaching. Overall the dishwasher sucks. It does not wash completely nor does it dry completely. Most of the time the dishes come out dirty and still wet even after sitting over night. What makes it worse is the terrible customer service from Samsung. Replacing people to address concerns with robots and automation is not the way to go. It is extremely difficult to get ahold of a human being at Samsung. Once you finally reach someone, you are bounced around until someone bothers to help. No one takes responsibility and the representatives give you a number to call.

Review from Samsung US
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reply from SEA Care

Aaron, we know how challenging it is to deal with a dishwasher not cleaning and drying the dishes thoroughly. Let us help to better its performance. Below is a link to help you diagnose why your dishes are not clean after using the dishwasher. Please click on the embedded words. Dishes are not cleaned after using the dishwasher https://www.samsung.com/us/support/troubleshooting/TSG01000962/#food-particles-on-dishes If your dishwasher does not dry your dishes, this guide will help you. Please click on the embedded words to complete the troubleshooting steps. Dishwasher does not dry dishes https://www.samsung.com/us/support/troubleshooting/TSG01001910/ Please see pages 42 to 43 under the "Nozzles" section of the manual for assistance regarding your nozzle falling off and pages 48 to 50 under the "There are food particles remaining on dishes. (Not cleaning properly.) and Does not dry dishes well," for more details. Manual https://downloadcenter.samsung.com/content/UM/202308/20230809164225409/North_America_DW7000B_WEB_DW0005_English.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146481260) to help our team pull up your information. Have a great day. ^Camille

Aug 5, 2022
Anonymous
5 out of 5 stars review

Saying it's quiet is not enough

[This review was collected as part of a promotion.] Sure, it cleans dishes. But, this looks great, fits the decor of the kitchen and runs in total stealth mode. When you have an open concept, well, the noise of a "normal" dishwasher can drown out conversations in the living room or even the TV. This is a smart dishwasher that can be controlled via the Smart things’ application. The app allows you to set the washing features and send that cycle to the dishwasher. The application also allows you to monitor and cancel, pause and the end wash cycle. It is so quiet - incredibly quiet - that you have to get near to tell if it is on. A beautiful black stainless-steel fingerprint resistant smart dishwasher that is probably the quietest dishwasher that I have ever owned. There have been times where I have forgotten that the dishwasher was actually running.

Review from The Insiders
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Jan 17, 2023
Harriecarrie
5 out of 5 stars review

Great purchase!

[This review was collected as part of a promotion.] I purchased this dishwasher as a replacement for my GE Profile dishwasher, and I couldn’t be more thrilled that I did. Not only is the Samsung dishwasher more efficient in every way but it is super quiet. I would recommend it to anyone that needs a new dishwasher.

Review from Samsung US
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Aug 22, 2022
morenita121219
5 out of 5 stars review

More than pleased with my new dishwasher!

[This review was collected as part of a promotion.] I was super excited to be able to participate in this Samsung Dishwasher campaign! I am so pleased with my new appliance! My Samsung washes so well on any of the different cycles available. The stormwash feature is incredible! It blasts food off of my dishes like magic. I love the drying capability of this unit, and it fascinates me how the door opens at the end of the cycle. When all finished the dishwasher sings an adorable tune that reminds me of video games and ice cream trucks! It is definitely my new favorite appliance and I can’t wait to share more photos. This thing is super duper quiet and that makes me really, really happy. I highly recommend it and another thought, this black stainless steel is just beautiful. I can’t wait to upgrade other kitchen appliances to match!!!! To match how beautiful it is but also the quality. Get one!

Review from The Insiders
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Oct 28, 2024
Jetlag Jeff
2 out of 5 stars review

I really tried to like this dishwasher

[This review was collected as part of a promotion.] The Samsung dishwashers have so much going for them. It's quite a shame that their absolutely awful process to obtain warranty service is maddening enough for me to get rid of the unit and leave a permanent bad jet lag. Jeff taste in my mouth.

Review from Samsung US
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reply from SEA Care

Hello there, We understand how you feel about the warranty claim process. We want to speak to you directly to provide support and see what options we can offer to help you. I have also shared the warranty of the dishwasher for further assistance. Please click on every option. Warranty https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=DW80B7071US/AA Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147637812) to help our team pull up your information. Have a great day. ^Camille

Jul 27, 2022
rukasun
5 out of 5 stars review

Is this thing on?

[This review was collected as part of a promotion.] It is so quiet - incredibly quiet - that you have to get near to tell if it is on. I thought a dishwasher was just a dishwasher until this thing showed up. Sure, it cleans dishes. But, this looks great, fits the decor of the kitchen and runs in total stealth mode. When you have an open concept, well, the noise of a "normal" dishwasher can drown out conversations in the living room or even the TV. Not this guy. Turn it on and it will whisper sweet nothings to those dishes to get them clean. It is so quiet, that we have opened it while it was running, thinking it was off. The fact that I can monitor it and the Samsung fridge on the SmartThings app is also pretty cool. Highly recommended.

Review from The Insiders
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Oct 16, 2024
Pam
1 out of 5 stars review

Samsung Dishwasher

I began the purchase of this dishwasher on Aug 12, It was advertised on sale but was not available. It was finally delivered on September 28 and was supposed to be installed and the old one taken away. The delivery people refused to install or takeaway saying it was directly installed to the plumbing system not the garbage disposal. He said call a plumber. I did and it was attached directly to the garbage disposal. two non working dishwashers sitting in my kitchen until October 16, Many phone calls to Sam's club saying contact Samsung and Samsung saying call Sam's Club later it is Still not installed. Now the tech is saying I have to purchase an extension hose to the garbage disposal. So have no idea how the dishwasher works but the service stinks!

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reply from Samsung

Dear Valued Sam's Club Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to get in touch with our Sam's Club Customer Service department at 1-800-749-5367, Mon - Fri 8:00 AM - 11:00 PM EST, Sat 9:00 AM - 9:00 PM EST, Sun 12:00 PM - 7:00 PM EST. They can answer your question or transfer you to your local store to answer your specific inquiry about the delivery.Have a great day.^Camille

Aug 31, 2022
Jlm80
5 out of 5 stars review

Awesome Dishwasher

[This review was collected as part of a promotion.] This dishwasher looks so great in my kitchen. The black stainless steel is sleek and elegant. The StormWash feature really gets a work out clean our dishes, but it ability to clean from so many angles means the dishes come out super clean. I love that I can run the dishwasher anytime of day and not hear it - no worries about the noise if I am working, chatting on the phone, or watching a movie. I hated finding wet dishes in my last dishwasher when I was ready to put them away, but the SmartDry with auto-release door makes such a difference on this unit. The dishes are always fully dry.

Review from The Insiders
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Jul 11, 2024
Jbernier
5 out of 5 stars review

Worth it, no regrets!

[This review was collected as part of a promotion.] This was a major upgrade for us, this dishwasher is incredibly quiet compared to our old one. The drying feature works amazing, and the additional top silverware tray makes sorting and seeing everythibg cane clean so much easier.

Review from Samsung US
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Apr 3, 2023
LookingForTheBest
5 out of 5 stars review

Great Features!

[This review was collected as part of a promotion.] I really like the new features this dishwasher has! I can customize a special dishwasher cleaning cycle using the app. This disheasher is exceptionally quiet and sends me a text message when it has finished clening and drying the dishes.

Review from Samsung US
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