Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos
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Ice Maker is the worst.
the ice maker on this model was absolutely the slowest when new (twice daily). slowly became worse and has finally stopped. it will fill and freeze but just stop dropping. a counter top ice maker will be less expensive than a service call and i can't find a schematic online.
I aplogize for the inconvenince this has caused you. I'm sure defrosting your ice maker could be a huge pain to deal with. We do recommend contacting a service repair, but if you are looking for schematics of the unit. You may be able to find them by visiting Samsungparts.com. ^Pat
Great Refrigerator
[This review was collected as part of a promotion.] This is the most spacious refrigerator I have purchased it holds all liters and gallons in the door. The inside shelves have great spacing and depth for multiple items and leftovers still in pots or pans. The freeze side has an icemaker built-in the door which gives you more space for freezing meats and frozen foods.
Basic, no functionality
[This review was collected as part of a promotion.] Large spacious interior and it works that's where the pros end. Now the cons, ice maker and water delivery system has no light to see in the dark how full your cup is or a drip tray for that matter. The water spout itself is at an angle so water doesn't come straight it it shoots out sideways and will either hit your floor or run straight down to the floor anyways because again, no drip tray. Problems that Samsung could easily have addressed, but its all about a quick buck. Now, interior, where are the attached bins for meats and cheeses, butter, etc? Again a cheap fix so why does Samsung not put them in?! Fridge could also use adjustable shelves. Lastly, the icemaker itself is slow. Slow in producing ice (2 days to get any ice when empty) and slow in dispensing ice. Also horrible in door design. Cannot even reach into bin to grab a bunch of ice if in a hurry. So look elsewhere unless you don't care about functionality and need a basic expensive fridge with features that are non existent.
Hello there, We are committed to enhancing the performance of your fridge. Let's get this taken care of. We suggest referring to the resources listed below to rectify your fridge's concerns. Please click the hyperlinks and watch the instructional video for tips. The ice maker is making some ice, but not enough: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ To prevent water from spilling out from the dispenser, make sure the glass is in line with the dispenser to prevent the dispensed water from spilling out. For reference, turn to page 35 of the user manual under "Water/Ice dispenser (See Note "second bullet"): https://downloadcenter.samsung.com/content/UM/202002/20200201091442956/SBS_RS5300T_DA68-03958J-01_EN-MES-CFR.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149441112, to help our team pull up your information when you message us. Have a great day. -John
Limited room ice bin. No dispenser light.
Refrigerator maintains temperature well. Plenty of room but the small ice bin is troublesome. A family of four or more likely would not appreciate this. The extra ice bin I keep in the freezer eliminates the benefit of the space-saver ice bin. The outside walls are fingerprint-resistant but the doors are not which seems strange. Also, there is no light at the door water and ice dispenser. This is a bit irritating. Overall, it is a good refrigerator. There are just a few options that I did not consider carefully enough before buying.
Issues after less than a year
we got this fridge installed in october of 2021 and now the ice maker has not been working for about two weeks. i have tried replacing the water filter and everything. it produces ice but then the entire ice bucket thaws out and freezes over as one giant piece of ice. then water leaks out where the ice is supposed to come out. i have taken the entire ice bucket out every day for two weeks and completely cleaned it out and got rid of the giant ice block and the next day the same issue arises again.
Hi Shelby. Thank you for reaching out regarding your 27.4 cu. ft. Large Capacity Side-by-Side Refrigerator in Stainless Steel ice maker and water leak issue. On behalf of Samsung, we apologize for the inconvenience this has caused you. Please know that this is not the experience we want you to have. Regarding your concern, to help you with this, I am providing these links to guide you on the issue. Ice maker is not working - Samsung https://www.samsung.com/us/support/troubleshooting/TSG01001012/ Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/ In case of repairs are needed, please take note of your warranty coverage for the refrigerator respectively. https://www.samsung.com/us/support/service/warranty/RS27T5200SR/AA One (1) year parts and labor Five (5) years of parts and labor on Sealed Refrigeration System Only (Compressor, Evaporator, Condenser, Drier, and Connecting Tubing) Ten (10) years part and Five (5) years labor on Digital Inverter Compressor Only Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket Number: 1144738434 Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Ice Maker is a no go.....
[This review was collected as part of a promotion.] We bought this about 3 weeks ago. My old fridge had an ice maker issue, so my wife wanted a new fridge..Plenty of space, stays really cold. Bad part..the ice maker makes 2 pounds of ice. The ice maker will not make any more ice until you use the 2 pounds (about 3 large glasses). The manual suggest you empty the 2 pounds into a bag so it can make 2 more pounds. Very slow in dispensing the ice and very loud. Other than that...Great.
Hi there, Maintaining the refrigerator in its best performance is everything. For the ice maker to operate properly, a water pressure of 30 to 120 psi (206 to 827 kPa) is required. You may refer to these links and videos: Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Test or reset your Samsung ice maker: https://www.samsung.com/us/support/troubleshooting/TSG01207806/ Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc What to check when there is no ice or not enough ice from the ice maker or dispenser: https://www.youtube.com/watch?v=heJu7r3JqNc How to maintain the ice maker in your Samsung refrigerator: https://www.youtube.com/watch?v=EsbHtpc1ak4 Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/ Samsung refrigerator ice dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01209062/#ice-does-not-dispense Should you need assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo
wonderful
The doors on this baby are beautiful and unlike some manufacturers that market their stainless as fingerprint resistant this model is actually fingerprint resistant providing your hands are clean. This fridge cools down very fast, it reached operating temps in maybe under 4 hours ! While others can take up to 24 hours that was a huge plus. I love the digital thermostat no guess work of what temp is number 3 or what temp does the 4th bar represent this model lets you pick the temp and the readout shows you the actual temp of freezer and fridge. The unit is very spacious and with a well thought out design for example the water filter is front facing and located at the bottom so easy compared to my old Amana fridge.
Nice looking fridge, overall ok
[This review was collected as part of a promotion.] It's a nice looking refrigerator. The filter is easy to change. Temperature seems pretty even throughout. Space could be better utilized. I'm not a huge fan of side-by-side as compared with French doors on top and freezer on the bottom. I miss my old fridge. Besides that, the ice maker releases ice very slowly, so it can be annoying to fill up a large cup. Otherwise, the fridge is fine.
We appreciate your review of the refrigerator's current condition. Let's elevate the ice maker's efficiency, Kel984. We recommend following the troubleshooting steps below to help rectify the ice maker's performance. Also, please watch the YouTube video and click on the embedded links for further help. Ice maker is making some ice, but not enough https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Kindly follow along with this useful guide below to save space on your refrigerator. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00084845/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146859129, to help our team pull up your information. Have a great day! ^Chrystel
High value for price
[This review was collected as part of a promotion.] We replaced a 10 yr old Electrolux French door with this model Samsung. We find it easier to organize food in the freezer over the bottom drawer we had before. This unit is sleek and modern with no handles which makes it appear a higher end unit. Plenty of space for all our usual inventory of food. Only disappointments are no deli drawer (Which we knew before purchasing) and no dispenser light which is listed as a feature but does not in fact have. Ice maker is great but having a hard time keeping up with us in the summer season (we use a lot of ice).
Disappointing quality. Another unhappy owner
We have had this refrigerator-freezer for a year and a half and the freezer is quitting on us. Like others here, we have many other Samsung electronics and rave about them. We expected similar quality from their appliances and this item is a dud. Right now the freezer only maintains 20deg (F) - frige is OK for now, so, we are moving everything to another freezer (older, different brand - works great). I have other refrigeration and freezing appliances that are 20 and 30-years old that never gave us a problem. Given current technologies, why can't Samsung build and sell something with similar quality?
Greetings! It's disappointing when something doesn't meet your expectations, especially when older appliances have proven more reliable over time. We are here to assist you. I have shared a Samsung link below to help with your experience. The link has an embedded video that we recommend watching in full. The link also has hyperlinks like "What temperature and keep the seals clean" for additional help. Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147264319 to help our team pull up your information. Leo