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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator

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Showing 1-10 of 597 reviews
Jun 27, 2021
Bobalu
5 out of 5 stars review

Verified Purchase

Samsung 27.4 side by side refrigerator

Love the size, larger than expected, great space and lighting. The gallon size shelves in the door are very handy, wish the shelves were adjustable but they are spaced adequately. A third drawer in the refrigerator side would be handy. The ice bin could be a little larger. Over all I like it and would recommend to friends.

Helpful?529UR1RZ6Q1213589500284
Jul 7, 2020
Mrs Review
5 out of 5 stars review

Verified Purchase

Great Product!

It's quiet except for when making ice cubes. Cable waterline, filter, built in chimes, sabbath mode and thermometer included. No adjustable shelves or handles. A roasting pan will fit with lid. No ice maker on the shelf. Watch like a hawk for scratches on floor, dents on the fridge.

Helpful?529UR1RZ6Q1213589500284
Mar 30, 2026
SmittyJay
5 out of 5 stars review

Great Festures

[This review was collected as part of a promotion.] The refrigerator allows for more space to accommodate additional items to store. The control panel is visible inside that allows quick activation of features to properly operate the temperatures for freezer and frig. The cooling system and freezer are functioning at a high level of expectation. The frig operates noiseless and smoothly. It has a good look in the kitchen that complements the other appliances. Great buy. Highly recommended.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
Jul 28, 2021
RWendellAllen
4 out of 5 stars review

Verified Purchase

Overall good, but the ice dispenser is awful

I chose this one because it is large and I wanted the one-"button" ice/water dispenser. It is large and well-lit and we have plenty of room. The ice dispenser, however, is *horrible*. I am seriously considering returning this refrigerator for that reason. The button is hard to press in the right place, the ice hopper is small, and the dispensing is slow. It's so bad it's almost worthless and it ruins the overall value of the entire unit, since this is an important feature for us.

Helpful?529UR1RZ6Q1213589500284
May 1, 2021
kennyaa
4 out of 5 stars review

Verified Purchase

Works great.

Really big, so far so good. Small ice storage, but a small bin works. Could use a light for water on door.

Helpful?529UR1RZ6Q1213589500284
Jan 28, 2026
Becky
1 out of 5 stars review

Terrible ice maker

I bought this because I really wanted the ice maker..it's 2 years old and already paid a $169 service fee and the ice maker isn't fixed ..there is a crack and leaks water on the floor

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
Feb 1, 2026
Mark
1 out of 5 stars review

Ice maker / dispenser issues,poor customer service

[This review was collected as part of a promotion.] I've only had the refrigerator for 3 months, and The ice keeps freezing in the chute and when I called to get some out on warranty they told me I had to put in for service request online but online wouldn't allow me to put in the request and told me to wait 34 hours and call back

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
Jan 10, 2026
Charles
1 out of 5 stars review

ICE FAILURE

The ice maker struggles to make ANY ice. My family can be asleep all night long and wake up and there is literally two ice cubes in the tray made. Whoever designed this ice maker needs to go back to school or be fired. A 2400 dollar fridge should have an ice maker that produces ice if not it's useless. Don't try and have a holiday with family over you will to spend money at the store buying bags of ice. DO NOT BUY THIS.

Helpful?529UR1RZ6Q1213589500284
reply from Samsung

Hi Charles, <br /><br />We understand how frustrating it can be to have a refrigerator and find that the ice maker isn’t producing as expected. We are here to help. <br /><br />I have shared a Samsung link below that will help with your experience. The link has hyperlinks that can be visited for additional help. <br /><br />Samsung ice maker is not working:<br />https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-making-some-ice-but-not-enough<br /><br />Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number 1151836535 to help our team pull up your information.<br /><br />Leo

Apr 16, 2026
Disappointed
1 out of 5 stars review

Buy a different Brand

I wanted to love this refrigerator and I did Until it started leaking water all over my Laminate floors . It seems the Ice Tray is cracked. Not only can I no longer use the ice maker my floor is ruined with raised edges from water damage from the leak which occurred while I was away for the weekend. To add insult to injury based on my internet search this simple component isnt replaceable , I d have to purchase the entire Ice maker for several hundred dollars and pay someone to install it . I am learning now that this is a Known issue with Samsung and there have been several lawsuits regarding this issue. I am NOT a Happy camper . For years I have trusted their products from Tvs to Phones . It appears I should have done my research before buying .Interestingly I was replacing a 40 year refrigerator that worked perfectly well but I wanted an Ice Maker !!!!!!

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from Samsung

Hi Disappointed, choosing a refrigerator with an ice maker is often about adding convenience to everyday routines, especially when replacing an appliance that’s been in use for years. Relying on a brand you’ve trusted across different products is understandable, and focusing on everyday care can help support long‑term use. We’d like to review this further, check your details, and advise you on the available next steps. When reaching out through the options below, please include reference number 1152421697 to help streamline assistance. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung values your continued support. Khristine Samsung Care

Apr 20, 2026
Chas
1 out of 5 stars review

Compressor failed Only four years old

The refrigerator worked well. I just cannot believe it only lasted four years for the money that we spent on it. Compressor went out. Lost all our meat had to buy ice for 2 1/2 Still waiting for repair we bought extra warranty so it would be covered fortunately. I thought by buying Samsung being a good name for products would last a long time guess not very disappointed.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from Samsung

Hi Chas, Thanks for sharing the update on your Samsung refrigerator and the service underway. We appreciate you keeping us in the loop. Cooling performance is supported by key components such as the compressor and proper airflow within the unit. Warranty service is designed to address these areas, and Samsung also provides guidance that explains how cooling systems operate, how temperature recovery works, and when service support may be helpful. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Please keep this reference number for your records: 1152409150. Our team can check the repair status and follow up when you contact us through Samsung Care channels. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) We appreciate hearing from you, and Samsung truly values your business. Christian Samsung Care