Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos









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great purchase
[This review was collected as part of a promotion.] Brought this refrigerator to replace a 12 year old Kenmore. Love the stainless finish, and huge capacity, 27 cu ft vs 22 cu ft. Matches perfectly with the rest of the kitchen appliances. so far working flawlessly, keeps temp setting (verified with separate thermometer). ice maker produces adequate amt for the two of us.
Love the sleekness of this SS side by side.
[This review was collected as part of a promotion.] I knew immediately that this side by side was an excellent choice for our household. My last two refrigerators were French doors with the freezer on the bottom - no more rummaging to find something in the freezer. I can also see everything in refrigerator and it is much easier to organize. Another great thing about this refrigerator is no handles.
STAY AWAY AT ALL COSTS!!! NOT WORTH YOUR MONEY!!!
This is the worst fridge I've ever own. The ice make broke 1 month after the warranty expired and Samsung refuses to cover it, even though the ice maker is a known issue and Samsung has faced several lawsuits over thier ice makers. They want to charge me hundreds of dollars to replace it. Before the ice maker broke, I had to make the freezer as cold as it would go just to get more than a cup of ice to be made in a day. I will never buy another Samsung product after my experience with this fridge, appliance or electronic. Samsung lost a customer for life by refusing to fix their faulty ice makers.
Hello there, We understand the importance of a working fridge. We would love to discuss your fridge to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147026815) to help our team pull up your information when you message us. Have a great day. ^Charles
Another dud from Samsung.
This was purchased as a replacement for our RF28HFEDBSR/AA which had it's ice maker break out of warranty and Samsung wanted us to fix it on our dime, that fridge is now under a class action suit and Samsung are replacing them because of the bad ice maker design. Well this differently designed ice maker comes with a very similar issue, it is also unusable just out of warranty and again it's on us to take on the burden of repair, yet unfortunately this one isn't under the lawsuit so I am left appealing to Samsung to do the right thing and get us a working fridge. They stopped even putting in door ice dispensers in new models because the airflow causes issues with them yet I have to pay for a repair which clearly won't solve a design issue.
Hello CartmanUK22, We want to inquire more about what happened with your Samsung refrigerator. You may contact us via our Support Channels below to speak with a live representative to better assist you. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you! -Angelica
Never purchase a Samsung Refrigerator
[This review was collected as part of a promotion.] Would give 0 stars, if possible. Buyer beware: Fridge has a flaw that if you loose power, once power is restored, the fridge may or may not power back on. Recently I lost power while away on vacation (outage was only for roughly 20 minutes). I came back home to a fridge and all of its contents lost as the fridge never turned back on. I contacted Samsung support, a tech come out to the house and explained to me this is the normal operation of the fridge. If the power doesn’t come back on after a power outage, there’s a process to restore the fridge which involves unplugging the fridge from the power outlet…. There needs to be some sort of remedy to the issue, my fridge is still under warranty, however I’m now outside the window to return the product to the store it was purchased from.
Hearing the experiences you had with the refrigerator saddens us. We'd love to extend our assistance, Joe1059. I have shared a troubleshooting guide to help rectify the fridge with no power. Refrigerator has no power: https://www.samsung.com/us/support/troubleshooting/TSG01109708/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147459990, to help our team pull up your information. Have a great day! ^Chrystel
Luxurious modern and spacious
[This review was collected as part of a promotion.] I feel like I‘ve been upgraded to state of the art luxury,I am so happy and excited with my new Samsung refrigerator I keep going into the kitchen and admiring it.This fridge cools every corner evenly with the all around cooling my sodas, milk, and soft drinks are chilled perfectly every time.There is so much storage space in this fridge with the Fridge drawers you can fit all your vegetables and then some. The door bins are big enough to fit large items like two gallons of milk or a few two liter soda and so much more.The fingerprint resistant makes it makes a huge difference with the ease of cleaning off prints or smudges,The interior led lighting is perfectly balanced for a great all around illumination. The freezer also has a drawer perfect to store franks or sausages The freezer has more than enough space to hold all thatI need,The ice maker has the selection of cubed ice or crushed ice I am so happy and a proud owner of a Samsung refrigerator.
Elegant
[This review was collected as part of a promotion.] Brilliant design, Samsung! We love this gorgeous, side-by-side. The stainless black is beautiful & easy to clean outside and in! The interior design optimizes the usage of space & function for easy access and specialized storage to maintain freshness. The exterior water/ice was a cinch to plumb in, quickly makes & refills (TONS of) ice while keeping hydration at our fingertips! Simple installation is a major bonus! The adjustable shelving & bins accommodate special events where we have varying sized items. The removable bins make keeping the interior tidy as well as clean an absolute breeze. One thing that was a pleasant surprise is how lightweight the doors feel to open/close. Odd, I know, but it's wonderful to not yank on a heavy door! Since we eat LOADS of fresh veggies, our favorite thing is the humidity controlled bins that keep vegetable and fruit at the optimal humidity and temperature to stay fresh longer. And the LED lighting... so easy on the eyes but bright and well placed so everything is easy to find! Overall, we are so pleased with our new Samsung Refrigerator! It provides simple, beautiful joy!
Great Space but a few issues
i chose this fridge due to the space it held. i like the layout & space. having the ice maker built into the door saves space in the freezer. when i store milk gallons on the bottom shelf along the back wall, they will freeze. we chose the black stainless steel after having a hard time finding a plain black fridge. the black stainless steel is very pretty but sensitive. it definitely does show fingerprints, watermarks, etc & also scratches easily. we have only had it a little over two months and it already shows scuffs on the doors & we have no idea where they came from. it is a fragile finish & the scuffs show quite a bit on this surface. i like the space of the fridge, but if you are concerned about scuffs & external durability, definitely choose a different type of finish.
Thank you for your feedback. I can sympathize with your concern dealing with scratches and scuffs. I would recommend visiting your local appliance retailer for scratches removal/cleaner. ^Pat
Not good
This refrigerator is on and off almost every day by this is not a good refrigerator
Hello, We want to inquire further about your experience with the refrigerator and are here to assist you as soon as possible. We suggest contacting us via the options below to speak with a live representative for further assistance. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica
My Samsung
[This review was collected as part of a promotion.] I purchased this refrigerator and I absolutely love it my first stainless steel fridge and it is awesome