Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator forMember photos









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Great Fridge
[This review was collected as part of a promotion.] I bought this refrigerator 2 years ago and it's still going strong!! Will update as time goes on. I love the crushed ice feature. It is especially good for my stiff person syndrome diagnosis when I get overheated, dizzy, and extremely fatigued. It is the perfect cool down.
I love Samsung products but...
this one is a huge let down. the ice capacity is honestly absurd. we love in florida, so we use ice all year long. i go through more than 4 lbs of ice per day. i want to like this fridge because it looks so nice. the space in the fridge and freezer is so nice. however, the freezer is so cold our food gets freezer burnt. we have attempted to turn up the temperature, but it's still way too cold. i love samsung products. we purchased all brand new black stainless appliances, black stainless washer and dryer, and the new cordless vacuum. the finish on the appliances and the quality of their products is amazing. but between the ice maker, how cold it keeps everything and no light for the ice and water input... it's so disappointing and a big miss.
I am happy there are some features you do like about the refrigerator. At the same time, I am disappointed you are going through this. If you have already tried adjusting the temperature, and it's still too cold. Then we would have to further investigate. Please contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143387606
Great Refrigerator!
[This review was collected as part of a promotion.] Great refrigerator so far, have not had any issues. Love the water and ice feature...and the ease of setting the temp to what you want..not just low,med, high..it's in actual degrees. Lol. Lots of space. And an alarm when someone (kids) don't shut the door completely or leave it open too long!
DO NOT BUY
bought the refrigerator 5/3/2020. after two months the ice maker froze up. had to thaw it out. then the freezer was causing freezer burn on everything. after about 6 months the ice maker froze up again. we figured out you can’t do the crushed ice. can only do regular. very disappointing since one of the reasons we bought it was for the crushed ice. on 5/25/2021 refrigerator and freezer go out completely. only had for one year. bought the extended warranty on it. it is now 6/18 and the issues to get it fixed is ridiculous. i do not recommend this.
What you are saying makes a lot of sense to me. I would be disappointed, too, if the ice maker were giving me these problems. I'm just happy you have an extended warranty to help take care of this concern. If you have any questions or would like for us to look into this concern, don't hesitate to contact our Social Media team. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143452013
Luxurious modern and spacious
[This review was collected as part of a promotion.] I feel like I‘ve been upgraded to state of the art luxury,I am so happy and excited with my new Samsung refrigerator I keep going into the kitchen and admiring it.This fridge cools every corner evenly with the all around cooling my sodas, milk, and soft drinks are chilled perfectly every time.There is so much storage space in this fridge with the Fridge drawers you can fit all your vegetables and then some. The door bins are big enough to fit large items like two gallons of milk or a few two liter soda and so much more.The fingerprint resistant makes it makes a huge difference with the ease of cleaning off prints or smudges,The interior led lighting is perfectly balanced for a great all around illumination. The freezer also has a drawer perfect to store franks or sausages The freezer has more than enough space to hold all thatI need,The ice maker has the selection of cubed ice or crushed ice I am so happy and a proud owner of a Samsung refrigerator.
Ok but this unit has a design flaw
while we receive this refrigerate on time as listed after using it for two week i have two feedback. #1 - no butter tray compartment. no big deal but we use one for 20 years and now we miss that feature #2 the biggest issue is the water dispenser is not center or close to the lever. so you almost always need two hands to dispense water. should be position further back so you press the level while holding the cup/glass bottle with one hand.
If you are still experiencing issues with your unit, please feel free to contact us by using the information below so we can resolve this as soon as possible for you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Largest, beautiful and modern Refrigerator.
[This review was collected as part of a promotion.] HelioRuiz. Excellent price for a large refrigerator, the interior is clean with an easy view of the product inside. A water filter is included and has a digital display with a showing of the temperature of the freezer and refrigerator. I recommend It 100%.
Elegant Design, Cavernous Interior!
the first criteria i had was storage capacity, followed closely by price. storage capacity is huge, with the perfect balance of square footage between the fridge & freezer. side-beside refrigerators are no longer so popular, but are a far more efficient use of space, especially in the freezer vs the pull-out drawer type, which waste a ton of space accommodating sliding drawers etc. samsung's stainless steel finish has a richness & depth to it that no other brand comes close to, & this combined with this appliances design aesthetic made it a simple choice for me. pro's huge capacity simple, elegant design door mounted ice maker deep freeze setting -8°f excellent interior lighting cold air circulation con's needs 1 more shelf in fridge no lighting over ice/water dispenser
Ice Maker is Ridiculously Slow
the ice maker is ridiculous. followed all troubleshooting steps and was told by the tech that it can take up to 3 days for the ice maker to fill the bin. this is completely unexpectedly slow and much slower than our older refrigerator that this one replaced. very disappointing!
Hi Julie, Thank you for sending this review. We apologize that your ice maker is slow. I understand that this experience is not ideal. To help you with this, I am providing these links below to guide you on the concern you're having. The ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough Ice maker maintenance: https://www.youtube.com/watch?v=EsbHtpc1ak4 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, give them this ticket number 1144829239, which will help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Chrystel
Elegant
[This review was collected as part of a promotion.] Brilliant design, Samsung! We love this gorgeous, side-by-side. The stainless black is beautiful & easy to clean outside and in! The interior design optimizes the usage of space & function for easy access and specialized storage to maintain freshness. The exterior water/ice was a cinch to plumb in, quickly makes & refills (TONS of) ice while keeping hydration at our fingertips! Simple installation is a major bonus! The adjustable shelving & bins accommodate special events where we have varying sized items. The removable bins make keeping the interior tidy as well as clean an absolute breeze. One thing that was a pleasant surprise is how lightweight the doors feel to open/close. Odd, I know, but it's wonderful to not yank on a heavy door! Since we eat LOADS of fresh veggies, our favorite thing is the humidity controlled bins that keep vegetable and fruit at the optimal humidity and temperature to stay fresh longer. And the LED lighting... so easy on the eyes but bright and well placed so everything is easy to find! Overall, we are so pleased with our new Samsung Refrigerator! It provides simple, beautiful joy!