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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator

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Showing 341-350 of 593 reviews
Nov 15, 2020
k10602
1 out of 5 stars review

WORST ICE MAKER EVER

the refrigerator itself is great but the ice maker sucks - if more than one person gets a class of ice and it make the amount low - it takes 3 days before you have ice agian - it is horrible - i live in florida and ice is a necessity here - and this ice maker sucks - i would never buy this refrigerator again nor would i recommend this product to any one................i have been buying samsung products for years and this is the worst experience i have ever had

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from Samsung Care

We understand your frustration and appreciate you taking the time to share your experience with us. I was able to locate some helpful information regarding your concern. Take a look at the link below for assistance. Thank you for being a Samsung customer. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01001012//#ice-maker-is-making-some-ice-but-not-enough

Oct 21, 2021
Ephie
4 out of 5 stars review

So far so good

my samsung refrigerator has performed well over the time i have owned it. i have only found two problems that i have been unable to overcome. the ice maker capacity and ice production is smaller and slower than the lg that i really enjoyed. from time to time we have had to buy bags of ice to fill the ice hopper. i wish it were more like the lg i so dearly loved, but unable to purchase. also, the refrigerator lower shelf in the rear seems to freeze much of the liquids when on the lower shelf to the rear of the refrigerator. we can't put the milk or juice in the back of the fridge on the lowest shelf.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from Samsung Care

Ephie! I am confident your new Samsung refrigerator will continue to impress! ^Pat

Jul 11, 2024
BBCAT02
1 out of 5 stars review

Standard fridge at a premium price!

[This review was collected as part of a promotion.] This is just a standard refrigerator with cheap options and finishes... It doesn't have Wi-Fi, it doesn't have special storage bins, no exterior screen, just 3 simple indicator lights and cheap buttons. It doesn't even have a night light on the ice/water dispenser. For the price of this refrigerator I suggest look for other brands or search a HUGE discount or offer if you're gonna buy it. If you can't FULLY open your doors (180 degrees) you wont be able to fully open your storage drawers, so be mindful on your kitchen space.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from SEA Care

Hi there, Thank you very much for your observation of our refrigerator. Rest assured that we are working to improve our products and services with the help of your reviews. Have a great day, -Ernest-

Sep 9, 2024
BarryG
5 out of 5 stars review

Excellent Refrigerator

[This review was collected as part of a promotion.] Best refrigerator we've owned in years! Ice Machine in door frees up more freezer room - the interior is spacious and the door shelving is sturdy and not brittle like our last two refrigerators from a competitor. The only con I can note is no light in the ice and water dispenser area

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
Sep 8, 2022
Dddd
1 out of 5 stars review

Ice

if you have a family and everyine loves ice stay away!!! we are a large family and once 2 or 3 of us get ice everyone else is out of luck. it does not produce a lot of ice and the bucket for the ice is very small. we are always buying bags of ice and leaving them in the freezer. we have had it for mess then 2 years and already had to have samsung come out and fix the ice maker.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from Samsung Care

Hi Dddd. Thank you for reaching out to us. We apologize for the inconvenience about the ice maker on your refrigerator, which was less than ideal. We are here to help. For the ice maker to operate properly, water pressure of 30 to 120 psi (206 to 827 kPa) is required. If the refrigerator is installed in an area with low water pressure (below 30 psi / 206 kPa), you can install a booster pump to compensate for the low pressure. I shared this link about "Ice Make is not Working," select "Ice Maker is Making some Ice, but not enough, and "Ice Maker makes Small, Cloudy, Dirty, or Clumped Ice": https://www.samsung.com/us/support/troubleshooting/TSG01001012/. You may also refer to this video about "Ice Maker is not Working Properly": https://www.youtube.com/watch?v=rArwTN_yhCc. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide them with this number (1144897240) when you message us to help our team pull up your information. Have a great day. Melardo

Jan 6, 2021
Jamie
4 out of 5 stars review

Nice size, poor ice maker

i like the fridge and freezer size. i hate that i have to remove the ice storage container once a week to clean it out just to get ice from the door. the ice dispenser frosts up constantly. also there is nothing to catch drips of water or melting ice in the door so there is always water drops sitting on the dispenser tray.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
Feb 9, 2023
NONE
4 out of 5 stars review

Works great

[This review was collected as part of a promotion.] Just bought this refrigerator and happy I did. Only gave 4 stars because it should have more shelves/ drawers in refrigerator and freezer to take advantage of the size. I would like to purchase them if available.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
Sep 30, 2020
dberko
3 out of 5 stars review

Ok but this unit has a design flaw

while we receive this refrigerate on time as listed after using it for two week i have two feedback. #1 - no butter tray compartment. no big deal but we use one for 20 years and now we miss that feature #2 the biggest issue is the water dispenser is not center or close to the lever. so you almost always need two hands to dispense water. should be position further back so you press the level while holding the cup/glass bottle with one hand.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from Samsung Care

If you are still experiencing issues with your unit, please feel free to contact us by using the information below so we can resolve this as soon as possible for you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513

May 15, 2020
Anonymous
5 out of 5 stars review

Awesome, spacious, and cool looking!

[This review was collected as part of a promotion.] So we've had the fridge for about a month now and all I can say is that I am completely satisfied with the new fridge. Samsung has done an impressive job with this new fridge with the new no protruding handle model. The handles are built into the edge of doors with grooves that eliminate the need to install door handles after delivery. Also the way Samsung has created it's new full visibility shelving system with tempered glass and slim edges, you can see exactly where everything is right away. And because everything is so slim, adjusting and sliding the shelves up and down is so easy to do. Also, I love the extra wide door shelves. I can fit everything from gallon size milk to 2 liter bottles with ease and plenty of space to put even more. What an awesome fridge.

Review from The Insiders
Helpful?529UR1RZ6Q1213589500284
Jan 13, 2022
Holly
2 out of 5 stars review

Freezes food in the fridge. Poor lighting.

i am terribly disappointed with this refrigerator. anything stored along the back wall freezes and is then spoiled. the repair person set the temp to a high one, and just said to keep all produce in the drawers. but it’s not possible to load up the fridge without something being in the back, including produce. then it gets spoiled.also, there is only one light, at the top of the fridge . no side lights, so it’s hard to see things in the dark shadows.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from samsungcare

Hey, Holly. I'm sorry to hear about your refrigerator not working correctly. We appreciate you bringing this to our attention. We would need to gather more information on your situation. Please contact us by using one of the methods below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1144083634