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Customer reviews for Samsung 27.4 cu. ft. Side by Side Refrigerator for
Samsung 27.4 cu. ft. Side by Side Refrigerator
4.4 out of 5 stars
stars
1,281 ratings1,220 reviews
  1. 5 stars68% (872)
  2. 4 stars17% (217)
  3. 3 stars5% (65)
  4. 2 stars2% (28)
  5. 1 star8% (99)

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Showing 291-300 of 1,220 reviews
Sep 12, 2020
Bonita L
5 out of 5 stars
5 out of 5 stars review

Sleek & stylish!!!

i love my new samsung refrigerator! it’s so sleek & stylish. it’s very roomy, well lit & super quite. i love that the ice maker is in the door leaving more room in the freezer. the water dispenser is tall enough for a large glass. after the installation, we had to check it to make sure it was working it’s that quite. the delivery was awesome, they came in (masks & gloves) got the old fridge out & brought in & installed the new fridge all in less than 30 minutes! i purchased on a thursday & it came the next tuesday, so quick.

Review from Samsung US
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Jul 19, 2021
Garebear95
4 out of 5 stars
4 out of 5 stars review

Nice bottom line upgrade, but needs major work

it’s an upgrade for us, but still lacking for the price. i feel like this about be about $150 less. pros - no handles sticking out lots of room nice shelving depth stainless is pretty nice no filter can be seen cons - needs way more light in both the freezer and fridge in a 4100k color temp to light the bottom half. why is there no design for light in the back bottom half? the ice maker is absolute garbage. it barely makes enough ice in a day to appreciate that its even making it, lol. the design is medciocre and the hook takes quite awhile to grab ice. you’ll get half a chunk of ice vs. crushed. no drip tray design. overall, yes, a nice upgrade, but i feel like the price should be quite a bit less based on those 2 things. lighting and ice maker.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
May 29, 2022
KPoe
3 out of 5 stars
3 out of 5 stars review

Decent but ice maker sucks

my boyfriend and i moved into our home last november. the sellers had left their appliances for us. one being this fridge. all in all, this is a pretty good fridge. the ice maker is awful. it creates quite a bit of ice but then there seems to be something causing it to melt and become one big chuck, therefore, not allowing ice to come down into your cup. we've checked the seal by doing the "pour water down the ice chute to make sure there are no leaks. none. not one drop. also, the fridge may be fingerprint resistant, but don't put anything on the front of it. we had several different types of magnets on in and if they move "at all" you get tiny scratches all over it. now the front of our fridge is all scratched up.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from Samsung Care

Hello KPoe, Thank you for reaching out. We appreciate you letting us know that all the ice in the ice maker of your Samsung refrigerator melts and becomes one big chuck causing the ice not to come down into the cup. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help. Attached is a link to the troubleshooting steps to try when your Samsung refrigerator has an ice maker issue. https://www.samsung.com/us/support/troubleshooting/TSG01001012/ The link below contains information about maintaining the ice maker in your refrigerator for reference. https://www.youtube.com/watch?v=EsbHtpc1ak4 I've also included a link to our warranty page to learn more about the product's warranty coverage. https://www.samsung.com/us/support/service/warranty/RS27T5200SG/AA Do not hesitate to reach out to us via our Support Channels below should you wish to speak with a live representative. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144551764 -Angelica

Jun 19, 2025
Juice
4 out of 5 stars
4 out of 5 stars review

Samsung Stainless Steel fridge

[This review was collected as part of a promotion.] It was a great value for the price. Lots of room. Only downside is that it doesn’t get cold enough in my opinion. Thermostat only goes as low as 34 degrees F. However there is a feature that will allow to get stuff colder for 3 hours at a time.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
Jun 2, 2021
Tony
3 out of 5 stars
3 out of 5 stars review

Everything is nice but the Ice Maker

we have had this otherwise impressive fridge since december 2020. the fridge is very spacious. we regularly keep the fridge stocked with beverages, meats & veggies, and more. where there is a total letdown is the ice maker. it makes ice but the shoot that the ice is supposed to be dispensed through froze over with this huge iceberg. i have been thawing it out. i wanted to share the situation here. let's see what the results are. samsung, please make it right!

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from Samsung Care

Hey, Tony. I understand you are experiencing problems with your ice maker for the refrigerator. I certainly can see how disappointed you must be. Let's see if we can help change your experience to a better one. I'm sure we can fix this with some good troubleshooting. Check out the link here for assistance. ^Pat https://www.samsung.com/us/support/troubleshooting/TSG01109344/

Nov 27, 2024
crawdaddii
1 out of 5 stars
1 out of 5 stars review

Terrible Refrigerator

This has been the worse refrigerator I have ever purchased. It freezes everything in the back of the refrigerator. I have had to throw out so much food because of it. Frozen eggs, lettuce, and yogurt. All of the side door plastic shelves are cracked and broken. This is not a good fridge to buy. What a waste of money!!

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Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from Samsung Care

Hi there, We can feel your disappointment with this fridge. We are here to help you. We recommend checking the resources below for steps to take when the items are freezing inside the fridge. Please click on the embedded words for more details. Items freezing in the fridge compartment: https://www.samsung.com/us/support/troubleshoot/TSG10003479/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147759951), and it will help our team pull up your information. ^Rodel

Jul 12, 2024
victor
5 out of 5 stars
5 out of 5 stars review

time for a new refrigerator

[This review was collected as part of a promotion.] just what i need after 16 years my old and rusted refrigerator was not working so i look and looked for a good deal found this Samsung Black Stainless Stell on sale now everything back the way it should be got all my Feature back ice water lots of room and space thank u Samsung

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
Sep 10, 2024
BeninMaryland
1 out of 5 stars
1 out of 5 stars review

Don't buy Samsung refrigerators! Bad warranty!

Refrigerator broke after 1 year and Samsung repair service is slow and can't fix refrigerators! Purchased fridge in August 2023, refrigerator broke August 2024. With prompt notifications, Samsung took 1.5 weeks to show up and said the refrigerator was repaired, but after leaving the refrigerator was even worse!(Not cooling whatsoever). Called back and now they will take another week at the earliest! If you like your fridge to be as reliable as a Russian built automobile, this is your fridge!

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from SEA Care

Hi there, Thank you for your review. We would love to know more about what happened with the fridge and better help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1147524519 to help our team pull up your information when you message us. Have a great day. ^Aloe

Jun 19, 2025
carmark9
4 out of 5 stars
4 out of 5 stars review

Samsung side-by-side roomy and quiet

[This review was collected as part of a promotion.] Love the Samsung side by side. It has plenty of room more so than my French door fridge ever had. The only thing I miss is the light in the water/Ice dispenser. I wish I did have one there, especially when we come down at night for a quick drink. Out other than that, I am overall with my side-by-side.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
Apr 19, 2021
Ross
1 out of 5 stars
1 out of 5 stars review

Absolutely the worst ice maker and fridge ever

not a good fridge if you need more than 8 cubes of ice per day. the ixe maker is a totally different design which uses cold air blown from a tiny slot in rear of feeezer. there are no cooling coils in the ice maker lkke quality products have. also found 8 degree difference between fridge shelves. some shelves freeze items while others are much warmer. maybe samsung has some better models but i would strongly avoid this one if you want ice. one gkod thing... it looks really nice and is large inside. cant think of much other useful information at this point. if you buy one and are not happy dont hesitate like we did. return it asap. theg cant fix it.

Review from Samsung US
Helpful?529UR1RZ6Q1213589500284
reply from Samsung Care

Hey, Ross. We appreciate you bringing this to our attention and informing us of your experience. I apologize we were not able to reach your expectations. We will work and build off this experience to improve future products and services. Thank you for your review. ^Pat